Melissa S. Washington is seeking a customer service position with 19 years of experience in medical reception, data entry, and general customer care. She has strong skills in Microsoft Office, medical terminology, and customer relationship building. Her experience includes roles as a receptionist, customer service representative, medical assistant, and assistant manager, where she performed tasks such as scheduling patients, resolving billing issues, assisting doctors, and training employees.

1. Melissa S. Washington
Melissasuewashington@gmail.com
4486 Fenton Rd Colorado Springs, CO 80916| (719) 217-0190
Summary
I’m offering 19 years of customer service experience in medical reception, data entry,
and general customer care. This experience has developed my team oriented office
management style, emphasizing strong customer relationships and professional rapport.
Computer Skills
Skills
Type 40 WPM, 10 key, Dial by phone, Knowledge of medical terminology, lab testing
and general office equipment. Excellent written and verbal communication skills.
Software
Microsoft office, word and excel, All Scripts, Blue Pumpkin scheduling and Verint
impact 360.
Experience
05/28/2014 – 10/06/2015 Receptionist/Scheduler, Peak Gastroenterology Associates
Check in patients in a timely manner as well as make sure all their paperwork is completed and up to date.
Prepping charts/schedules for the next days appointments
Direct any and all medical questions, to the, correct medical assistant, for the specific provider.
Work on internal faxes and place them in the correct MA’s inbox for review
Answer multiple phone lines, scheduling patients, canceling patient’s appointments, or rescheduling.
Handle 100’s of referrals daily by getting the patients scheduled with the provider that specializes in the diagnosis.
03/12/12 – 05/25/2014 Customer Service/Sales Associate, Trendy’s
Complete all in store customer service tasks such as product returns due to defective merchandise.
Assist with merchandise sales and product knowledge for customers.
Pick up, deliver and restore furniture items for sell.
Set up our booths and food stand for vendor events.
Manage the stores day to day operations.
10/20/2010 – 08/30/2013 Customer Service Representative, Firstsource Solutions USA
Take inbound calls for Barclays Credit card customers, assisting with general customer service issues.
Resolve all billing and transaction related issues.
Assist with any fraud and identity theft issues.
Help with all new hire training, integration and floor support.
Help manage and maintain real time intraday adherence with the workforce management team.
10/20/2009 – 12/20/2009 Medical Assistant Externship, Springs Family Chiropractic
Check patients in and out and assist with rooming all patients.
Assist Doctor with general patient requests.
Assist with all front and back office work. Such as billing, filing, soap notes.
04/09/1997 – 09/20/2010 Assistant Manager, Popeye’s Chicken.
Interview, hire and train all new employees.
Assist with all prep cooking and planning intraday.
Count down cash registers and manage the daily cash deposited to the safe and bank.
Handel, employee discipline, issues.
Inspect store daily to prevent any safety and health violations.
Education - 10/2009 -Medical Assistant diploma, Everest College