Tera Harnish has over 30 years of experience in administrative, clerical, and management roles. She currently works as an office manager and bookkeeper for an automotive repair shop, where she handles accounting, payroll, marketing, and customer service duties. Previously, she owned her own childcare business and held various administrative positions supporting operations, sales, and customer service. Harnish has extensive computer skills and education in business administration. She is a motivated lifelong learner looking for a new challenging career.

1. Tera Lisa Harnish
1125 Thompson Avenue, Severn, Maryland 21144
Home @ (410) 519-1065 ~ Cellular @ (443) 623-6778
Email: T_Rose88@Verizon.Net
Personal Statement:
I am a quick study, willing and able to learn new tasks, reliable and a dependable person. I work well with others and alone as
well. I am willing to accept new challenges. I am self-motivated person and like to keep things moving forward. I am looking for a
new, exciting and fun but challenging career.
I was born and raised in Maryland. Currently working as an Office Manager/Bookkeeper for an Automotive repair shop. I started
working while still in High School at Fort George G. Meade Army Base in the grounds sections as a Personnel/Office Clerk. I
have 30+ years of experience in the Administrative, Clerical and Management fields. She ran her own business for 8yrs. Married
high school sweetheart in 1988 who I met in 1975/76 and Mother of two. Enjoy my family and hanging with friends as well
helping whomever I can. “Life is Good”
Computer Skills:
Micro Cash/ACH System (Automatic Bank Debits) through Bank of America/Nations Bank, MS Word, Quick Books, Quick
Books Pro, Word Perfect,MS Publisher, Adobe Acrobat, ACT 2, 3 & 2000, Word Star, PC-File, ACAD,Auto Cad, NBI Word
Processing System, DOS,Windows, Print Shop Pro, Complete Shop Management Software with integration with other
automotive management software such as Reynolds & Reynolds and ADP and Estimating Software such as Mitchell, CCC ESTest
for Dealerships and their Body Shops, E-Mail, CC Mail and communications through PC Anywhere,Log-Me-In , Outlook,
FaceBook, Twitter with Knowledge of Excel (Currently working online to get certified), Access, Power Point. I am currently
working with WinWorks Software for the Auto Repair Services, GoDaddy Web builder and M&T Payroll.
Education and Training:
High School Graduate (1983) majored in the Business field At Old Mill Sr. High School, Millersville Maryland
Over 30+ years of experience in the fields of Administration; clerical and hands on computer experience.
Introduction to DOS, taken at AA CO. Community College, BWI Location 1991
Mapping & Image Processing System (M.I.P.S) with Dr. Peter K. Lade of Salisbury State College in January 1988.
Mid County Youth Training Program of Annapolis in the field of professional business and computers in April 1987.
Maintained certifications required by the State of Maryland for Child Care licenses, which included various management, training
and educational development for young children as well as First Aid and CPR.
Experience:
February 2013 to June 2016: McLaughlin-McConnell Enterprises, Inc. dba: Chesapeake Import Services, Annapolis, Maryland
(Auto Repair Facility) as an Office Manager/Bookkeeper,my duties include, but not limited to General Office duties: Maintaining
QuickBooks, paying bills, tracking, accounts receivable, accounts payable and collections as needed, daily deposit, payroll
through M&T Bank, bank(Pay Sure online system) reconciliation on monthly accounts and communicating with CPA’s office,
weekly and monthly reports, human resources issues, assisting employees with obtaining health insurance, developing marketing
campaigns as well as web design through GoDaddy.com -(Website built from scratch @ www.ChesapeakeImportServices.com
and maintaining website with changes,specials, customer contacts,emails and testimonials; Facebook, other social media sites
and customer link/demand force marketing/internet services, opening and distribution of mail; answering phones; filing, typing
correspondences, e-mails, customer service, follow-up calls, order office supplies, light housekeeping, Filling in as Service
Advisor as needed, reviewing work orders and estimates with customers and collecting payments and running end of day records.
June 2005 – September 2012:Owner of T~Rose Child Care,Severn Maryland - Daily operations included keeping daily records
of schedule activities for education, health and fitness; maintaining accurate records for individuals achievements along with
daily health; arrival and departure times of the children; State required regulation and certifications, such as CPR,First Aide, and
12 educational credit hours/per year; environmental safety specification by the state; compile tax records for each client and the
business; managed payables and receivables balance budget and operational expenses.

2. Tera Harnish – Resume’Page Two – Experience (Continued)
January 1993 – February 2003: ROME Technologies, Inc., Millersville, Maryland. I started as an Administrative Assistant to
the General Manager. Duties includes answering and coordinating phone calls for the Owner,Processing Software license
agreements,proposals/contracts, invoicing accounts payables and receivables. Then worked to become the Executive Assistant to
the President/Owner; assist with Sales Team and Five Salesmen across the US and as the Customer/Membership Services
Manager for the company. My duties consist of interacting with customers, lease companies, banks, software companies and
other various venders. I process the lease paperwork for customers as well as software agreements; prepared proposals, invoices,
license agreements for our Management Software and associated membership fees which are done by automatic debits for various
accounts and banks. I assisted the Salesmen with providing and tracking of leads and needed sales material. I coordinated training
events for automotive trade shows and annual conclave/dinner at the end of each year,and training classes that are held on an as
needed basis. Other duties entailed travel arrangements:hotel, rental car, and air for staff while out of town and verifying their
expense accounts including reviewing charges to the company credit cards. I retired from this position/employment to raise my
children.
October 1991 – January 1993: NationalMultiple Sclerosis Society (NMSS) at the Maryland Chapter for the Southern Maryland
Branch in Millersville Maryland Started as the Secretary/Assistant Fund Raising Specialist my duties included maintain and
provide clerical support to the branch coordinator and staff members. Managed the daily operations of the Southern Maryland
Branch office and its data processing. Position was abolished then in October 1992 promoted to Assistant Branch Coordinator.
My Duties including being responsible for implementing the services and fund raising programs for the branch, as determined by
the branch coordinator/manager, with the aid of supporting committees and volunteers and assisting with the administrative
aspects of branch development.
October 1989 – October 1991
Chesapeake Bay Critical Area Commission (CBCAC) for the State of Maryland through the Department of NaturalResources
(DNR) in Annapolis Maryland as an Office Clerk/Receptionist my duties included detailed functions such as preparing paperwork
for the procurement of office supplies, inventory reports and vehicle usages reports,coordinated the use of state vehicles and
conference rooms by the commission staff and other state agencies, setting up panel meetings for the commission staff, answering
multi line phone system, typing for the administrative coordinator and executive director, chairman and other staff members as
needed.
April 1987 – September 1989:Chesapeake Bay CriticalArea Commission (CBCAC) for the State of Maryland through the
Department of NaturalResources (DNR) in Annapolis Maryland as an Cartographic Drafting Technician my duties included
assisting the coordinator of the Commission’s Mapping and Imaging Processing System by researching and entering data,
digitizing maps and assisting in the training of the other personnel on the computers and specialized software; GIS which include
AUTOCAD and MIPS Software.
January 1987 – April 1987 (No longer exist) Department of Employment & Training – Through the Mid County Youth Program
in Annapolis Maryland as an Office Assistant/Computer Operator duties included Data Entry Light Typing Filing and making
calls for employment interviews.
November 1986 – December 1986 – Seasonal(since gone out of business)Montgomery Wards in Annapolis Maryland was hired
as a Cash Office Assistant in the Customer Service Department and filled in as Cashier when needed. Duties included Recording
and processing payments & preparing and balancing of deposits through Bank pickups, balancing Cash Registers, Cashiering, and
organizing floor stock as needed.
March 1985 – June 1986 (since gone out of business)Fort Meade Amoco Service Station in Laurel Maryland as a
Bookkeeper/Cashier & Assistant Auto Technician Duties included Keeping Daily Logs on Gas Pumps, Preparing and recording
Credit Cards Receipts and Balancing Cash Register, Cashiering Opening and Closing of the Business on a daily basis. Helped out
in the garage area as needed,Oil Changes Tire changing and various engine works etc.
June 1983 – March 1985 – while in my senior year of high school worked through CO-OP Program with the US Army on Base
at Fort Meade Maryland as a Clerical Assistant/Personal Assistant for the Grounds Department keeping track of time card for
crews and their daily schedules of maintenance of the base, filing and typing when needed. Miscellanies positions after high
school, such as waitress, construction helper, cashier as well as a line cook at Hardees – while finding a career to pursue.