Dana Grayson is seeking a position that utilizes her skills in management, sales, office assisting, and healthcare. She has over 10 years of experience in roles such as ophthalmology technician, eye wear specialist, optometry technician, program director, and assistant store manager. Her experience includes tasks like greeting patients, processing insurance, answering phones, training staff, and supervising employees. She aims to advance her career through personal and professional growth in a supportive work environment.

1. DANA GRAYSON
10103 Sherwood Lane
Unit 171
Tampa, FL 33578
T: 973-558-7988 E:danac.grayson@gmail.com
Objective:
To thrive in a position where my skills and experiences in management, sales, office assisting, and
healthcare will be used and allow for career advancement and personal growth.
Experience:
Central Parkway Eye Care Center
East Orange,NJ - 06/2014-10/2014
Ophthalmology Technician/Front Desk
Answered multi-lined phones to confirm, reschedule and cancel patients appointments.
Served as point of contact for referring physicians, insurance companies, hospital and pharmaceutical
representatives and utilized knowledge in the field to provide accurate answers to questions..
Processed request for prescriptions, contact orders, test/lab results and medical charts.
Performed auto refractions and dilated patients.
Trained on and transitioned to new electronic medical records system.
Visionworks
Bloomfield,NJ - 03/2014-06/2014
Eye wear Specialist
Greeted patients and gathered insurance information and demographics and applied findings to doctors
exam, frame selection or both.
Handled insurance benefits, copay collection, retail orders and explained details and benefits to patients
while providing excellent customer service.
Testes patients visual acuity, color and depth perception, and other optical related measurements
Assisted patients in choosing eye wear that is appropriate for their medical prescription, lifestyle and
personal style.
Eye Physicians of Central Florida
Orlando, FL - 10/2011- 05/2012
Ophthalmology Front Desk Associate
Welcomed all patients, pharmaceutical representatives and vendors, collected appropriate data and optical
measurements.
Answered multi lined phones, confirmed, scheduled and cancel patients appointments.
Handled insurance benefits, copay collection and plan detail explanation.
Dispensed contact lens orders-educating patients on proper use and hygiene and safety.
Handled transition from paper charts to EMR.
Eyeglass World, Inc
Brandon, Fl – 05/2010 - 09/2011
Optometry Technician
Greeted patients upon entering the office and collected demographics and updated medical information.
Tested patients before exam including visual acuity, peripheral vision, depth and color perception.
Front office tasks-scheduling and confirming appointments, prescription and medical records request, data
entry and communication between other doctors offices, laboratories and warehouse.
Applied drops to lubricate, medicate and measure eye pressure.
Handled contact lens insertion, removal and education for patients.
Performed digital retinal imagery and refraction.

2. Jenny Craig, Inc
Brandon, FL - 08/2008-05/2010
Program Director/Co-Center Director
Assistant to the Center Director.
Accountable for meeting the needs of existing and potential clients through the professional delivery of the
Jenny Craig Weight Loss Program; sales of services and tools that impact client retention, center revenues
and profitability.
Attended monthly meetings for training, recognition, updates on company expectations, celebrity
progression and special events for clients.
Provided communication with doctors about client enrollment, progression and completion of program.
Answered phones with provided dialog to insure leads and potential clients.
Stocked, organized and maintained food and freezer storage room.
Afaze
Paramus, NJ 02/2008-06/2008
Assistant Store Manager
Supervised staff of five in a boutique style environment.
Assigning tasks and following up to insure efficiency.
Responsible for counting registers periodically during the business day.
Making bank deposits.
Stocking and taking inventory of storage room.
Trained and set example for staff to provide excellent customer service that results in patrons and high
revenue.
The Children’s Place
Westfield, NJ 05/2004-11/2007
Assistant Store Manager
Supervised staff of fifteen in a fast paced, high energy environment.
Executed hiring, training, awarding, and disciplinary actions.
Assigning tasks and making sure they were completed timely, efficiently and to company standards.
Responsible for counting registers at the beginning/end of business day.
Making bank deposits and ordering supplies.
Kept a clean, safe and friendly working environment.
Sales Associate
Lead cashier.
Provided exquisite customer service in person and over the phones
Processed and stocked shipment, inventory and sales or markdowns.
Replenished sales floor, changed floor sets, mannequins, windows, visual merchandised which increased
customer interest and revenue.
Education:
The Academy of raining and Employment
Nursing Assistant Certification
Barringer High School
Diploma
Skills:
BLS Certification.
Leader, responsible and organized.
Communication and Interpersonal abilities.
Productive with solid work ethics.
Lover of learning and a perfectionist