1. Erick L. Champagne
1741 Everglades Blvd N
Naples FL, 34120
(239) 404-3519
(239) 352-0260
Saloprie0375@yahoo.com
Objective: To find a career where I am able to apply my 12 years of experience in
service management, customer relations, transportation and training to benefit my
employer.
Professional qualifications:
CDL License
Customer Service relations
Training and Development proficiency
Excellent communication skills
Microsoft Outlook
Windows Excel
Security License
Job History:
Keolis Transportation, Naples FL
March 2013-June 2016
Dispatcher/Scheduler
Duties included providing daily schedules for the drivers, making change, hourly safety
checks.
Arranging pick up and drop off at the appropriate times for passengers.
E Z Journey Non-Emergent Transport, Naples Fl.
January 2012-present
Driver and Transporter
Duties included providing exceptional customer service in an attentive, friendly
and effective manner to all clients. Responsible for the transportation and transfer
of all clients by wheelchair, stretcher or bed.
Lincare Inc. Naples FL
March 2009-December 2011
Service Representative
Perform equipment setups specifically concentrators, reservoirs, beds etc. in a
professional and timely manner. These equipment are placed in apartments,
private homes, clinics, hospitals, nursing homes. Make oxygen deliveries and
equipment checks on a daily route as determined by patient base. Perform minor
repairs and preventative maintenance on equipment both in home and in the
center.
Naples Dodge Inc. Naples FL
December 1999- October 2009,

2. Assistant Service Manager
Ensured complete customer satisfaction.
Resolved customer issues with courtesy, and decorum.
Supervised and trained other employees on preventive maintenance on diesel and
gas products.
Maintained communications with the technician staff regarding jobs and status
changes.
Assisted employees in troubleshooting of vehicles, making sure proper diagnostic
tools are used in repairs.
Provided instruction to associates on how to perform tasks on inspections,
overhauls and repairs.
Carefully inspect each repair order to confirm proper completion of revenue, and
additional service request. (ASR)
Inspected and maintained garage cleanliness at all times.
Made policy adjustments within the guidelines and budgets established by
management.
Prepared schedules for assigned associates.
Established and maintained good working relationships with other departments to
reduce conflict and maintain dealer profitability.
Assisted Customer Regulations Manager in problem resolving, as well as other
duties required.
Reported to management any situation or condition that jeopardizes the safety,
welfare, or integrity of its associates, or its customers.
Sheraton Yankee Clipper Hotel, Ft. Lauderdale FL
October 1996- September 1998
Reservations Agent
Answering the telephone in a prompt and professional manner
Obtained customers information and entering information into the computer
Accepted payment
Participated in ongoing communication with the manager
Trained other associates.
Sheraton BAL Harbor Hotel, BAL Harbor Miami
September 1998- September 1999
Night Audit
Worked nightly at the front desk, answering the telephone in a prompt manner
Run nightly audit reports
Accepted payments
Worked alongside other nightly employees
Attended to nightly needs of our hotel guests
Radisson Marco Island, Marco Island FL
January 2000-April 2000
Night Audit
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3. Worked nightly at the front desk
Run nightly reports
Accepted payments
Worked alongside other nightly employees
Attend to nightly needs of hotel guests
EDUCATION:
1991-1994 North Miami Senior High Miami, FL
1995-1996 ATI Technical Institute, Miami FL
Respiratory therapy.
June 2006-August 2006 Lorenzo Walker Technical Institute
Certified Nursing Assistant Certificate
ACCREDITATIONS:
Gold Certified in customer service relations.
Silver certified in customer service.
Completed 6 years of Diamler Chrysler accreditations.
REFERENCES: Available upon request.