This curriculum vitae is for Vandana Sharma, who has over 7 years of experience in account transfers and customer service. She currently works as a Senior Executive at NIIT Technologies, where her responsibilities include processing account transfers, responding to client and internal inquiries, and mentoring new employees. Previously, she worked as a Senior Executive at Snapdeal.com, where she assisted sellers with the registration process and handled queries. Vandana holds an MBA from Sikkim Manipal University and a graduate degree from Delhi University.

1. CURRICULUM-VITAE
VANDANA SHARMA
Mailing address:
RZI-47,
West Sagarpur,
New Delhi-110046
Contact No: +919599339641
E-Mail-vandana.laxsav@gmail.com
CAREER OBJECTIVE
I look forward joining an organization that provides high standard of intellect Professionalism, hu
man value & ethics to prove my skills, talent & ability to the best of my efforts.
EDUCATIONAL QUALIFICATION
● Passed matriculation examination from C.B.S.E.
● Passed higher secondary examination from C.B.S.E.
● Graduate from Delhi University.
● MBA from Sikkim Manipal University.
TECHNICAL QUALIFICATION
➢ “O” Level from DOEACC Society
➢ Certificate course in computers (CCC) from DOEACC Society
➢ Diploma in computer application & programming from F-Tec Computer Institute
WORK EXPERIENCE
Company: NIIT Technologies.
Designation: Senior Executive
Duration: August 2015 to Till Date
Job Profile:
 Making calls to concerned banks and contras tofollow up on pending transfer requests.
 Coordinating with onshoreregardingrequired documentation in account transfer process.
 Completing account transfer process by closing the batches wherein checks/shares already
received from contra.
 Assuringcompletion of all worktypes i.e. daily follow-ups, close batches,batch deletion,
settlements by end of day.
 Updating new process updates on knowledge portal and to make sureevery team member

2. should acknowledge it.
 Pulling and assigning workto team members and assuringthat theassigned workis
completed by day end.
 Assistingteam leader in managingthe team and tasks assigned to theteam.
 Conducting process trainingof new joined team members.
 Monitoring performanceof individual team member and helping them with correct action
plan for performance improvement.
 Processing of varieties of worktypes such as ACAT, Non-ACAT, Batches,Letters of Mutual
Funds, taxlot tracking,fund reg & STC-A2T2.
 Sending ACAT Control number details data to client
 Mentoring of new joiners and making them familiar with different tools and applications to
be used whileprocessing.
 Responsible for our 1,200 incoming daily transfer paperworkbeingcompleted in our two
day stand ad.
 Help clients start theprocess of transferringassets between different brokerage firms.
 Work attentively with co-workers totroubleshoot problems and find reasonablesolutions to
best fit the client.
 Successfully set up and managed 100-150 client account transfers a day.
 Peer to Peer quality Check to ensure 100% accuracy and reconciliation.
 Respond toall client and internal inquiries in a timely and satisfactorymanner.
 Processing of various types of assets such as Mutual Funds, Common Stock, Fed Assets,
Global Assets & DTC items.
 Perform comprehensive quality assurancecheck Documentation.
 Read and understand brokerage/investment statement toensure that expected assets are
pended to trust 3000 accurately and timely.
 Analysis of monthly production and errors.
 Responsible for new project training& mentoringof new hires.
 Cross trained in three projects of Free Asset Movement.
Company: Snapdeal.com
Designation: Senior Executive.
Duration: From July 2014 to August 2015.
Job Profile:
 Scrutinizing and filling up the seller registration form ofdifferentsellers received from various sources
 Solving seller’s queries regarding their business registration and listing process.
 Maintaining reportof daily SRF by updating them in the tracker.
 Coordinating with the sellers regarding the discrepancies with their documents.
 Calling the perspective sellers,updating them aboutthe registration process.
 Chatting with the sellers regarding their business registration.
 Fetching sellers data from various search engine i.e.justdial.com,sulekha.com etc.
 Handling seller’s queries regarding their registration and listing process.
 Providing process training to the new joiners

3. PERSONAL TRAITS
 Ability to work hard, constancy,and loyalty to my company.
 Excellent communication skills.
 Good learning curve in picking up new things and like to accept challenges.
 Pleasing personality, refined manners and amicable behavior, which contribute in sustaining good
human relation.
Hobbies: Listening Music, Cooking.
PERSONAL INFORMATION
Date of Birth : 05th May 1984
Father’s Name : Mr. T.R Sharma.
Marital Status : Divorced.
Languages Known : English, Hindi & Punjabi.
DATE:
PLACE: NEW DELHI (VANDANA SHARMA)