1. Andrew Ryan Beck
14430 S 32nd Street,Phoenix Arizona, 85044 | (602) 885-8147 | drew_beck051088@hotmail.com
Objective
· Experienced leader,team oriented and current college student seeking an internship for the spring of 2015.
Education
BACHELOR’S OF INTERDISCIPLINARY STUDIES IN BUSINESS AND COMMUNICATION (GPA 3.2)
ANTICIPATED GRADUATION, MAY 2015 | ARIZONA STATE UNIVERSITY
· Major: Business Communication
· Related coursework: Extensive management courses, Computer information system, interpersonal and business to
business communication courses, conflict resolution.
Skills & Abilities
SALES
· Able to consistently exceed sales goals
· Ranked in top 150 employees companywide while at Best Buy
· Able to provide effective solutions to satisfy complex customer needs
· High customer retention through positive interactions/sales
· Received numerous company customer service awards based on customer survey results
COMMUNICATION
· Excellent analytical and problem solving capabilities under minimalsupervision
· Extensive experience working in a corporate call center
· Ability to resolve customer concerns and issues
· Superb oral, written and electronic communication skills
LEADERSHIP
· Proven team leader and great team player
· Held supervisory positions multiple times at varying employers
· Developed and suggested workflow procedures that are still in use companywide
· Selected to lead other sales teams at various store locations
· Responsible for training all new hire employees
WINDOW’S/ MICROSOFT EXPERT
· Extensive experience and expertise in Microsoft Word, Excel, PowerPoint, Access, Publisher,Outlook
· Windows expert certified
· Extensive knowledge in Apple, Chrono’s, and Macros base operating systems

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Experience
MICROSOFT CONSULTANT | BEST BUY 06/10-PRESENT
· Identified technological needs of businesses and offered solutions based on the unique requirements of each business
· Trained and mentored new hire employees in Microsoft system’s/operating systems sales
· Communicated effectively with newcustomers to determine their needs and wants
· Recognized as one of the top performers worldwide four years in a row
· Earned management recognition for “Outstanding Service” based on feedbackfrom both customers and business
partners.
DELI CLERK/SHIFT LEAD| KROGER 01/08 – 6/10
· Responsible for maintaining deli day-to-day operations in accordance to Arizona Health Department standards
· Received perfect inspections by county health inspectors during my entire tenure
· Assisted management in making of departmentalexpense reports as well as created work schedules for 15+ associates
· Acted as stand in manager for deli department directing all operations and procedures
CLAIMS PROCESSOR | STATE FARM INSURANCE 10/07 – 12/08
· Promoted to Claim Processor within one year; first employed in field claims as a Claims Service Assistant
· Chosen by management to reorganize, fine tune and balance the bodily injury department’s records
· Responsible for inbound customer calls and inquiries
· Prepared payments tobe issued