1. Breanna L Smith
5402 75th st
6
KENOSHA, Wisconsin 53142
(262) 818-5646
smith.breanna88@gmail.com
PROFESSIONAL SUMMARY
To gain experience and further my career with your company. I believe I can be a
valuable
asset. I am a hard worker and learn quickly. I put a lot of pride and integrity in my work
ethic. I am customer oriented and provide excellent customer service. I am able to
multi-task well.
SKILLS
Active Listening
Complex Problem Solving
Time Management
Administration and Management
Critical Thinking
Reading Comprehension
English Language
Customer and Personal Service
Service Orientation
Clerical
Food Production
WORK EXPERIENCE
5/2015
to
4/2016
Ranstad
Pleasant Prairie, Wisconsin
Shipping Clerk
Resolve problems concerning transportation, logistics systems, imports or
exports,
or customer issues.
Maintain metrics, reports, process documentation, customer service logs,
or training
or safety records.
Collaborate with other departments to integrate logistics with business
systems or
processes, such as customer sales, order management, accounting, or
shipping.Resolve problems concerning transportation, logistics systems,
imports or exports,

2. or customer issues.
Maintain metrics, reports, process documentation, customer service logs,
or training
or safety records. Collaborate with other departments to integrate logistics
with business systems or
processes, such as customer sales, order management, accounting, or
shipping.
1/2015
to
5/2015
McDonald's
kenosha, Wisconsin
Crew member
Receive payment by cash, check, credit cards, vouchers, or automatic
debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that
amounts are
correct and that there is adequate change.
Greet customers entering establishments.Answer customers' questions,
and provide information on procedures or policies.
3/2014
to
7/2014
Dohenys
kenosha, Wisconsin
Call center
• Analyze data to determine answers to questions from customers or
members of the public.
• Check to ensure that appropriate changes were made to resolve
customers' problems.
• Compare disputed merchandise with original requisitions and
information from invoices and prepare invoices for returned goods.
• Complete contract forms, prepare change of address records, or issue
service discontinuance orders, using computers.
• Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or obtain
details of complaints.
• Contact customers to respond to inquiries or to notify them of claim
investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments,
or arrange for billing.
• Keep records of customer interactions or transactions, recording details
of inquiries, complaints, or comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of
complaints and to determine possible causes, such as extreme weather

3. conditions that could increase utility bills.
• Recommend improvements in products, packaging, shipping, service, or
billing methods and procedures to prevent future problems.
• Refer unresolved customer grievances to designated departments for
further investigation.
• Resolve customers' service or billing complaints by performing activities
such as exchanging merchandise, refunding money, or adjusting bills.
• Solicit sales of new or additional services or products.
2/2013
to
2/2014
Arvato
Pleasant Prairie, Wisconsin
Material handler
• Move freight, stock, or other materials to and from storage or
production areas, loading docks, delivery vehicles, ships, or containers, by
hand or using trucks, tractors, or other equipment.
• Pack containers and re-pack damaged containers.
• Read work orders or receive oral instructions to determine work
assignments or material or equipment needs.
• Record numbers of units handled or moved, using daily production
sheets or work tickets.
• Rig or dismantle props or equipment, such as frames, scaffolding,
platforms, or backdrops, using hand tools.