1. M A H E S H M K A R V E K A R
E-Mail: mkarvekar@gmail.com
Phone: 09561127420
Goal-oriented professional, targeting assignments in Customer Support Services / Supply Chain Management with a
leading organisation of repute, preferably in Pune
P R O F I L E S U M M A R Y
 A competent professional with over 10 years of cross-cultural experience in administering supply chain function
entailing supply planning, logistic operations (inbound, warehousing, outbound), customer service (order-to-invoice,
customer relationship, service strategy) and master data management
 Currently associated with Jotun India Pvt. Ltd., Ranjangaon, Pune as Customer Support Desk Executive
 Proven record incollaborating with various departments to integratelogistics withbusiness systems or processes, such
as customer sales, order management & accounting and analysing the financial impact of proposed logistics changes
 Proficient in ensuring delivery of high quality services to support customer's business needs & achieve high customer
satisfaction throughout
 Skilled in conducting periodic audits in terms of quality, delivery and service and implementing corrective measures
 Strong customer centric approach with analytical, coordination, presentation, communication and leadership skills
A R E A O F E X P E R T I S E
~ Customer Support ~ Order Processing & Execution (OTIF) ~ Supply Chain Management
~ Production / Logistics ~ Warehouse / Inventory Management ~ Customer Complaints
~ Quality Control ~ Finance Management ~ Material Management
O R G A N I S A T I O N A L E X P E R I E N C E
Jotun India Pvt. Ltd., Ranjangaon, Pune (Nov’12-Present)
Customer Support Desk Executive
T R A I N I N G
Title: Operations
Organisation: Jotun Training Academy, Ranjangaon
Key Result Areas:
As Customer Support Desk Executive
 Supervising the BPCS (Business Planning and Control System) to process sales order generated by sales team &
customers and liaising with sales team to inform the non-availability of products
 Coordinating with:
o Warehouse and purchase department to ensure the material availability as per time & dispatch
o Production department to follow-up on special and urgent orders on priority
 Interfacing with:
o Logistics department to maintain smooth transportation, service levels and delivery by the given time frame
o Excise department to obtain necessary licenses / sanctions on dispatched material from plant (SEZ supply and
supply made to institutions)
 Preparing debit and credit notes against complaints received from customers and resolving & sustaining healthy
business relations by providing maximum satisfaction
 Rendering support to logistics during periodic stock audits to achieve optimum inventory levels
Mayur Engineering Works Pvt. Ltd., Chinchwad, Pune (Jun'06-Nov'12)
Customer Support Executive
As Customer Support Executive
 Managed order processing through tally ERP 0.9 and sent order confirmation to the customer
 Prepared quotation, proforma invoice for the customers and forwarded sample to them with technical data sheet
 Placed order to the production team with genuine approval
 Validated & analysed transporter’s bills

2.  Updated daily sales dispatch report
 Followed-up with the transporters to ensure dispatch on time
 Monitored and gave the payment details after cross checking it thoroughly to A/c department
 Supported logistics during periodic stock audits to achieve inventory levels
Accomplishments
 Modified supply chain system and made it economical and customer friendly; reduced 8% in transportation cost, 95%
time in order execution and less work
A C A D E M I C D E T A I L S
2015 Bachelor of Commerce from Miraj, Shivaji University, Sangli
E X T R A C U R R I C U L A R A C T I V I T I E S
 Participated in sports like cricket & chess
P E R S O N A L D E T A I L S
Date of Birth: 29th March 1982
Languages Known: English, Marathi and Hindi
Mailing Address: Raghvender Housing Society, Flat B-3, RH 88, G Block, Sahunagar, Chinchwad, Pune-411019,
Maharashtra