Irma Burgin is seeking a position as a medical administrative assistant. She has an associate's degree in medical administrative assisting from Ultimate Medical Academy. Her skills include team leadership, customer service, medical terminology, Microsoft Office, and HIPAA compliance. Her previous work experience includes two years as a crew member at Wendy's, where she performed various food preparation and customer service tasks, and one year as a secretary/file clerk at an insurance company, where she performed scanning, filing, data entry and customer service duties. She provides three professional references.

1. Irma Burgin
401 Hwy 54 Bypass. • Carrboro, NC 27510 • (919) 338-9738 • Irma.burgin2014@hotmail.com
OBJECTIVE: To obtain professional Medical Administrative Assistant Position with a company that
will require me to utilize my skills, abilities, work experience and to further enhance my professional
growth.
EDUCATION: Ultimate Medical Academy, Medical Administrative Assistant, Clearwater, Florida 2016
SKILL SETS:
• Team Leader
• Customer Service Representative
• Medical Terminology
• Microsoft Office/ Microsoft Word
• HIPPA Compliance
PROFESSIONAL EXPERIENCE
03/2015-06/2015 Wendy’s Carrboro, North Carolina
Crew
• Performed a multitude of tasks including food and production and serving customers at the cash
register
• Maintained and sanitized, health and safety standards in work areas.
• Cleaned food preparation areas, Cooking surfaces, and utensils.
• Confer with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints
• Recommend improvements in products, packaging, shipping, service, or billing methods and
procedures to prevent future problems
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken. See more occupations related to this task.
03/2013-06/2013 Callwood Insurance St Thomas, VI
Secretary/ File Clerk
• Scanned or read incoming materials to determined classification or filing method.
• Input data, such as file numbers, new or updated information, or document information codes into
computer systems to support document and information retrieval.
• Maintained confidentiality of all proprietary information.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders,
using computers
• Review insurance policy terms to determine whether a particular loss is covered by insurance. See
more occupations related to this task.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken. See more occupations related to this task.
• Release of Information
• Shipping and Receiving
• HER/EMR
• Greenaway
• Principles of Management
• Path Physiology for Medical Office
• Electronic Health Records
Management
• Medical Billing
• Medical Transcription
• Anatomy & Physiology

2. • Contact customers to respond to inquiries or to notify them of claim investigation results or any
planned adjustments
REFERENCES
JANE DOE
NAME
YRS
NONE EMPLOYER JOB TITLE TELEPHONE #
Tarima Patrice 14Yrs
Radio Shack Sales Representative
(340) 513-8608
Gailene Jeffers 2 Yrs Nursing Student Student (340) 201-1715
Denalson
Merrifield
8 Yrs Caribbean Auto Sales Representative (850) 899-1694