1. S H A W N K I R K P A T R I C K
3 8 1 8 N W 8 2 N D S T , K A N S A S C I T Y , M O 6 4 1 5 1
P H O N E ( 5 7 3 ) 7 1 4 - 9 1 8 1 • E - M A I L S W K I R K P A T R I C K @ O U T L O O K . C O M
OBJECTIV E
Obtain a position with an established company that promotes professional growth in a
team-oriented environment where I can utilize my skillset to be a productive member
of the team.
WORK EXPERIE NCE
November 2015 – Present Insight Global Kansas City, Missouri
Tech Analyst
 SCCM imaging and software configuration of laptops and PCs
 Installation of computer equipment at multiple sites including removal and
organization of replaced equipment
 Installation and troubleshooting of local and network printers, barcode
scanners, fax machines, and misc. hospital equipment
 Network connectivity troubleshooting
 User profile migration and setup including Microsoft Office products, hardware
peripherals, and software configuration
June 2015 – October 2015 TEKSystems Kansas City, Kansas
Support Technician
 End user support for Active Directory, email, and Microsoft Office products
 Troubleshooting of Windows OS issues including Windows 7 and Windows 8
 PC hardware refreshes and rollouts
 Printer hardware and software troubleshooting
 Network issues including VPN, router configuration, LAN, and WAN
troubleshooting
 Cellphone support for Blackberry and Android
November 2013 – May 2015 Independent Consulting Greenville, Missouri
Software and Hardware Support
 Virus and malware removal
 Troubleshooting of Windows OS issues including XP, 2000, Vista, Windows 7
and Windows 8
 Basic hardware upgrades including NIC, RAM, video, and storage
 Printer hardware and software troubleshooting
 Network troubleshooting including VPN, router configuration, LAN, and WAN
troubleshooting
June 2010 – October 2013 McAllister Software Systems Piedmont, Missouri
Computer Hardware Technician
 Avimark software support and training
 Configuration of “whitebox” systems specifically aimed for Avimark
environments

2.  Server/client software relationship troubleshooting
 File sharing setup and diagnosis
 Email setup and troubleshooting including POP3, IMAP, and Exchange
 Troubleshooting of Windows OS issues including XP, 2000, Vista, Window 7 and
Windows 8
 Hardware upgrades including NIC, RAM, video, and storage
 Printer hardware and software troubleshooting
 Network troubleshooting of static IP’s, VPN, router, LAN, and WAN
September 2000 – May 2010 Cap Gemini, LLC Lee’s Summit, Missouri
Backup Administrator
 Daily administration of multiple Symantec NetBackup systems running v.5.4
through v6.1 on HPUX and Windows platforms
 Disaster Recovery test participation
 User restore requests
 Offsite Vaulting coordination
 Hardware, software, and firmware updates and vender coordination
 Scheduling of backups on AIX, HPUX, Solaris, LINUX, and Windows OS clients
 Network troubleshooting for client connection issues
 Scheduling of Operations Support Staff for NetBackup tasks
 Creation of work instructions and Change Management documentation in
accordance with Sarbanes-Oxley regulations
EDUCA TION
1986 - 1987 University of Missouri, Kansas City
Communications
1985 - 1986 University of Missouri, Columbia
General Studies