1. Janovian M. Frye
jan6213@outlook.com
4305 Walden Brook Dr.
Lithonia, GA 30038
(404) 702- 7385
EDUCATION Candidate for Bachelor of Information Technolo g y, The University of Phoenix
Graduation Date : December 2014 GPA : 3.00/4.00
Major : Information Systems Concentration: Security
EXPERIENCE
Individual
June 2015 - Present NOC Syste m s Engineer, Layer 3 Communications, Norcross, GA
• Monitored and manage Layer 3 monitoring systems
• Surveying current and prospective customer networks to build topology
document ation
• Handling configuration modification to meet network requirem ents
• SME for NOC VoIP support (ShoreTel & Cisco)
• Assisting with VoIP projects that entails installing, configuring
• Developing security analysis based on SIEM results
• Developing Quarterly Security Reports (QSR) to customers
• Maintain ticking systems to meet ITIL param et ers and company needs
June 2015 –May
2013
2013 – April 2006
Technical Support Analyst, Leapfrog I.T. Services (MSP), Atlanta, GA
• Provided remote support to end users using ITIL framework and ticketing
system
• Perform system administration functions in a corporate/ business
environment, using Active Directory and server administration
• Troubleshoot a wide range of information systems and applications, SAP,
Citrix, Sage, Misys Tiger, Allscripts, Smartstation, several medical software
applications and systems.
• Troubleshoot Windows XP/Vista/7/8 Professional + workstation and Windows
Server platform 2003/2008/2012, Apple (Mac, iPads, Apple TV, etc.),
handheld devices (Apple, Android)
• Provided network support for routing and switching, network monitoring,
security monitoring.
• PC rebuild & recovery, replace hardware, hardware installation, network
installation routers, switches & servers.
• Consulted on projects concerning domain migration and server migration.
• Provided On-call support to clients during after- hours.
Technical Analyst, Birmingham Water Works Board , Birmingham, AL
• Provided technical support to end users
-Software
-Installs
-Configuration
-Troubleshooting
-Training
-Hardware
-PC & Server installs, maintenance, configuration & refurbishing
-Printer installs, maintenance & configuration.

2. • Provide hardware and software support to 16 remote sites and plants.
• Instructed training for new PC deployments, new server & system changes,
implementation of an audit process for I.T. assets.
• Utilized SCCM for asset tracking, report creation
• Created and edited user accounts, OUs, and distribution accounts through A/D
• Rebuild databases to better supervise tracking of hardware and software
materials
-Database Creation
-Database Merging
-Provide analytical reports
• Security
-PC encrypting
-VPN security installs and configuration
-Data recovery
-Familiarize with viral removal, tracing and securing of data
June
2010 –
Septe mb
er 2009
Helpde sk Specialist , University of Alabama, Tuscaloosa, AL
• Provide technical trouble shoot to e- learning and access users via telephone
• Reconstructed courses by altering html scripts, rearranging content, and
changing course material.
May
2007 -
Aug
2007
Boundle s s Sales Associat e/Electronics Specialist, Office Max, Birmingham, AL
• Provided customer service in educating customers about many products of the
business to boost sales.
• Provided electronic/computer knowledge to customer to help better solve
decision making situations.
Jan 2006
–
May
2010
Graphics Design er, Wiley Graphics, Birmingham, AL
• Created graphics for stationeries, programs, and arts and crafts.
• Operated printing machines- printers, printing press.
COMPUTER
EXPERIENCE
Languag e s : VB, HTML
Operatin g Environ me n t s: MS Windows, DOS, UNIX, Linux, Windows, Mac
Busines s Tools: Microsoft Office Suite, Visual Studio.NET, Visio, SCCM, AD, Cisco,
Citrix, MS Exchange (2012- 2003), VMware (Workstation & Server), DHCP, Cisco
(VPN, Unity), Quickbooks, Fortinet, Adtran, Microsoft Lync, Citrix, Misys Tiger,
Allsripts, PiCom, Sage, Smartstation, Office 365
Certification s: A+, Network +, VMware, Apple Basic Integration, FortiGate, PaloAlto,
ShoreTel
HONORS AND
ACTIVITIES
Birmingha m Water Works Board
• Recognition of Outstanding
Leadership 2009
• Young Water Ambassador June
2002- 006
• Speakers Bureau July 2009-
Present
Studen t Support Service s
• August 2006- Apil 2007
City of Birmingh a m, Alabama
• Youth Delegate for Bush Hills-April
2005 – April 2006
College of Busine s s Deans List – Fall
2006 & Spring 2007.
TEAM BASED
PROJECT
University of Alabama
• MIS 295 Business/Analytical Project Managem e nt
Birmingha m Water Works Board
• Implementation of SAP(Installation & Training Setup)

3. • Implementation of Corrigo( Data collection, installation, and
troubleshooting)
• SAP Implementation Processing Data Acquisition
Leapfrog I.T. Service s
• ISP Cutover
• Data Center (QTS) server maintenance,
• Domain migration
• Client server migration
• Exchange migration