Updated Resume

1. 1
IHAB HANNA
Staten Island, NY 10308
Cell: (718) 734 7576 | ihab_gouhar@yahoo.com| LinkedIn https://www.linkedin.com/in/ihab-gouher-7475a350/
Fully Work Authorized (GC-EAD ) ∙ No Visa Sponsorship Required
Systems Engineer / Systems Administrator
Educations and Certificates
 Microsoft® Certified Solutions Expert (MCSE 2016): Core Infrastructure June 2019
 Microsoft® Certified Solutions Associate: Windows Server 2016 June 2019
 Microsoft® Certified Solutions Associate (MCSA Office 365): Office 365 December 2018
 Microsoft® Certified Solutions Expert (MCSE 2012): Server Administrator March 2017
 Microsoft® Certified Solutions Expert (MCSE 2012): Cloud Platform and Infrastructure February 2017
 Microsoft® Certified Solutions Associate (MCSA 2012): Windows Server 2012 July 2014
 Microsoft® Certified IT Professional (MCITP( Database Developer SQL 2008 June 2012
 Microsoft® Certified Solutions Associate (MCSA 2008): windows server 2008 April 2012
 Microsoft® Certified IT Professional (MCITP) Database Administrator SQL 2008, April 2012
 CISCO Certified Network Associate (CCNA Routing and switching), March 2012
 Microsoft Certified IT Professional (MCITP 2008 Enterprise Administrator) January 2012
 Microsoft Certified IT Professional (MCITP 2008 Server Administrator) November 2011
 Microsoft Certified Technology Specialist (MCTS) September 2011
 Microsoft Certified System Engineer (MCSE 2003) windows server 2003, August 2007
 Microsoft Certified system administrator (MCSA 2003) windows server 2003, March 2007
 Microsoft Certified professional (MCP) windows XP Professional August 2006
 Oracle Certified Professional Internet Application Developer (OCP Forms 6/6i June 2003).
 Web Development Training (Html, front page, Dream weaver, JavaScript), Cairo university, Aug 2002
 Bachelor of Arts and Education, English Department, Mania University, May 2000
Professional Experience & Achievement:
Systems Administrator July. 2017 till Now
Lotte New York palace Hotel
455 Madison Ave, New York, NY 10022
 Install and configure software and hardware
 Manage network servers and technology tools
 Set up accounts and workstations
 Monitor performance and maintain systems according to requirements
 Troubleshoot issues and outages
 Ensure security through access controls, backups and firewalls
 Upgrade systems with new releases and models
 Manage and support Office 365 which includes Creating, modifying, and troubleshooting user access.
Creating groups and implementing mailbox policies.
 Monitoring, operating, managing and troubleshooting any device that has authorized access to the
network for more than 100 Hotels inside USA
 Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 and Microsoft Office 2007,2010,
and 2016 and any other authorized desktop applications
 maximize network performance by monitoring performance, troubleshooting network problems and
outages, scheduling upgrades and collaborating with network architects on network optimization

2. 2
 Managing Microsoft sql server, verify all SQL Server instances are up, creating backup and Monitor
Database Performance
 Assist with providing Systems Administration, including maintaining user/group accounts, user
configuration, trouble-shooting access problems and completion of on-site documentation.
 Understand Property Management Systems (such as Opera, Epitome, Visual One …) and Point of
Sales Systems (such as Symphony, Micros 9700, Squirrel)
 Assist with ensuring effective support for other systems, including back office, sales and catering and
human resources applications and any other at the property.
 Maintain all onsite systems and ensure that systems are being integrated and maintained according to
Corporate Standards such as (interfaces PCs, Micros, Opera, shift4, file servers, saflok, Delphi, Hot
sos, Key watcher etc.)
 Assist in Server infrastructure management, performance monitoring, Operating System upgrades and
troubleshooting
 Provide direct guest support and quality support to function rooms and conference services.
Information TechnologyManager Aug. 2007 till Dec. 2016
Orascom for Hotels and Development
El Gouna -Red Sea –Egypt
 Establishing standardization for applications, PC desktops, and networking systems.
 Manage the opening of 6 Hotels of numerous sizes. Plane, Design, and implement 3 data Centers for
Orascom Hotels and Development
 Install, upgrade, configure, test and maintain Microsoft windows 2000,2003,2008 and 2012 server’s and
system management tools
 Experience with virtualized computing environments including vSphere (ESX6, ESXi6.5) Microsoft
Hyper-V (2008-2012-2016)
 Deep knowledge of Active Directory, Group Policy, DNS, DHCP, WSUS, and WDS
 Install, implement and configure MS SQL Server 2000, 2005, 2008 and 2012
 Skilled with Microsoft windows 98, XP,7, 8, and 10 troubleshooting in a domain environment
 Performed daily system monitoring, verifying the integrity and availability of all hardware, server
resources, systems and processes, reviewing system and application logs, and verifying completion of
scheduled jobs.
 Plan, design, install, troubleshot and repair LAN, WAN. Configure Switches and routers
 Experience with backup solutions (Symantec, Barracuda) and Firewall (Microsoft TMG, Cisco Meraki )
 Experience with Endpoint Security products and this including Symantec, Bit Defender and Kaspersky
Senior Network Engineer Feb. 2005 till Jul. 2007
Orascom for Hotels and Development
El Gouna -Red Sea –Egypt
 Responsible for supporting equipment’s in a Microsoft Windows environment, from design through
Implementation and support for Orascom Hotels and Development (El Gouna Hotels)
 Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories,
storage, etc.
 Performed regular security monitoring to identify any possible intrusions.
 Apply OS patches and upgrades on a regular basis, and upgrade administrative tools
 Perform periodic performance reporting to support capacity planning.
 Repair and recover from hardware or software failures.
 Provide support per request from users and Investigate and troubleshoot issues.
 Perform daily backup operations, Testing Media and recovery tapes
 Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
Configure CPU, memory, and disk partitions as required.

3. 3
 Maintain data center environmental and monitoring equipment.
 Responsible for the network, servers and pc’s for Orascom Hotels and Development
 Providing technical support or training for systems and networks
 Install and configure software and hardware (printers, network cards, modems and VPN, etc.)
 Monitor system and network performance
 Perform troubleshooting, repairs and data restoration
 Performance maintenance activities (e.g. backups, replacing damaged parts, etc.)
 Collaborate with other professionals to maintain standards and functionality
Technical Support / Computer Technician Jan. 2004 till Jan. 2005
Orascom for Hotels and Development
El Gouna -Red Sea –Egypt
 Install, maintain, and repair computers and peripherals for Orascom Hotels and Development
 Install and configure software as needed
 Install and maintain network cables and hardware
 Relocate computer hardware, peripherals, and equipment as needed.
 Diagnose problems and perform repairs, including printers, terminals, and personal computers
 Maintain accurate updated records of preventive maintenance.
 Review daily virus reports to make certain viruses are cleaned properly
References are available upon request