1. Ravi Sankar Sunkara
H.No:MIG322
Balaji Nilayam, Balaji Nagar,
Kukatpally, Hyderabad-500072
Mobile no: +91 9030218391 & +91 8686006683 Email Id: ravisr4@gmail.com
Summary:
Over 7+ years of experience in IT field on System Administration, Servers monitoring, Troubleshooting, Basic
Networking, System Integration and Client Support. Proficiency in Installation, Configuration, Troubleshooting and
Administration of Windows 7 XP/2008/2003, TCP/IP protocols, System configuration, Software Installation,
Symantec Backup and Restore, Fileservers maintenance.
Area of specialization:
1. Extensive experience in installation, administration, Monitoring Windows servers and networking in various
environments.
2. Thorough knowledge of Windows Vista; Windows XP; Windows Server 2003; Windows Server 2008 R2;
Windows NT; DOS; TCP/IP.
3. Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management
Console (GPMC); DHCP;
4. Expertise in Windows 2000, XP, Vista and Windows 7 at the user level, including user and application
installation.
5. Maintain & Support Antivirus like “Trend” and “Microsoft Forefront Endpoint Protection” to Provide Security
level Protection with Definitions updated with System console
6. Proven track record of solving all type of issues in timely and cost efficient manner while maintaining client
Service Level Agreements up-time
7. Efficiently implemented Remote Desktop Support and handled issues in different locations by using
VMWARE, RDP, Intelli admin, Dame Ware.
8. Complete understanding of Exchange Server 2003 & 2007, Outlook, Outlook Express and Lotus Notes,
email connectivity issues.
Work profile
1. Good knowledge on Microsoft Operating Systems 2000/2003/Vista.
2. System Assembling and Troubleshooting hardware problems
3. Active Directory Services.
4. Extensive experience in installation, administration, Monitoring in various environments.
5. User management with AD services and Providing Technical Support for their daily problems.
6. Self-motivated person with strong analytical, problem solving and communication skills. Capable of working
under pressure and a good team player who can be flexible and work individually.
7. Good work experience in Data Recovery tools.

2. Work Experience:
1) Organization: CYIENT Ltd.
Currently working as a Systems Engineer in CYIENT Ltd, from 6th
July 2009 to till
date.
JOB PROFILE:
 Responsible for Primary-level support for all server related issues
 Experience in Managing and troubleshooting Active Directory services through console.
 Monitoring windows servers and antivirus server.
 Participated in internal and external audits (ISO and Customer Audit) as an Auditee with No Non Conformances
reported during the audit.
 Design, support, installation and maintained of Windows System Infrastructure (2003/XP) for both server and
user interfaces.
 Installation of Lotus and configuration.
 Maintaining fileserver share & security permissions.
 Taking Daily Incremental and Weekly Full Back of Windows by using VERITAS net Backup.
 Maintaining Backup tapes Fireproof Locker.
 Supported hardware and Software Complaints and dealing all the Helpdesk calls by remote support.
 Involved in all the daily and weekly server & desktop maintenance tasks, Attending the problems of Operating
system, network problems, domain Problems and mail clients like MS-outlook and Network printer problems.
 Preventive Maintenance of network and systems and maintained inventory as per the guidelines of the
organization.
 New desktops and laptops installation and configuration.
 Up gradation of MS office 2003 to 2007 & 2007 to 2010 for total department.
 Microsoft outlook configuration & trouble shooting any kind of error in outlook.
 Involved in the Installation and configuration of VMware servers with basic knowledge.
 Remote Administration like RDP, Intelli admin & Dame Ware.
 Coordinating with vendors in getting problems fixed with respect to hardware.
2) Organization: IBM Info services Limited.
a) Previously worked as a Technical Support Engineer Resident Posted @ CSC Pvt Ltd.,
through IBM Info services limited from 12th
Mar 2008 – June’2009.

3. Role: System support team will provide support in LAN areas including desktop and
Application support. CSC is an enterprise network with over 10 servers and 2500 workstations & 600 Laptops in
HYD.
JOB PROFILE:
 Responsible for Initial Configuration for the new joiners.
 Responsible for Assign the Calls to Engineers and keeping track on the calls for Quick resolution.
 Provided First level of response to the user’s in resolving the issues and escalating the issues to the next level
without SLA violation.
 Configuration of Lotus Notes client.
 Resolving the OS related issues like Performance, OS crash and IE.
 Installation Various Software’s like Visual Studio, Visual Studio .NET, DB2, WSAD, etc.
 Solving the Issues relating to Network and escalating it to next level.
 Installation of Antivirus patches taking necessary action for virus related issue.
 Resolving the issues relating to Internet and Intranet sites accessibility. Coordination with vendors for timely
resolution of hardware failures
ACHIEVEMENTS:
Received “Certificate of Achievement” to achieve customer Satisfaction rating of ‘4.5 on a scale
of 5’ in ICSS from the CSC Pvt, Ltd.
Received “Associate of the Month” award’s from CYIENT Ltd.
Received “Team of the Month” awards from CYIENT Ltd.
Educational Profile:
• MBA (IT).
• Diploma in Electronics from NTTF.
• Board of Intermediate Education, AP, Hyderabad.
• SSC from Board of Secondary Education, AP.
Professional Certifications:
MCTS – Microsoft Certified Technology Specialist.
1. 70-680 (Enterprise Desktop Administrator on Windows 7)
2. 70-640 (Windows Server 2008 Active directory, Configuration)
3. ITIL V3 Foundation certified.

4. Personal Profile:
Father’s Name : S Seeta rama swami.
Date of Birth : 22nd
January 1987.
Gender : Male.
Nationality : Indian
Marital Status : Married.
Languages known : English and Telugu.
Passport No : G4278947
Passport Place of issue : Hyderabad
Passport issue date : 09/08/2007
Passport expiry date : 08/08/2017
Linkedin : ravisr4@gmail.com
Declaration:
The information given above is submitted by me and is verifiable.
(Ravi Sankar S)