RESUME YC
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Yauheniya Chuyashova seeks a career in human resources with a background in human services. She has a BA in Interdisciplinary Arts and Science from City College of New York and completed 4 years towards a degree in Special Education from Belarusian State Pedagogical University. She has several years of experience in customer service and management roles demonstrating strong communication, organizational, and leadership skills. She is fluent in Russian, Belarusian, and English with proficiency in Microsoft Office programs.
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RESUME YC
- 1. YAUHENIYA CHUYASHOVA 70-51 153 Street (347) 359-4047 Flushing, NY, 11367 lapyshek@gmail.com Highly motivated, results-oriented professional with a degree in Interdisciplinary Arts and Science and a concentration in human services seeks a career in human resources. Team player with proven leadership skills and strong focus on client relations. Demonstrated ability to work well under pressure and meet project deadlines. Fluent in Russian, Belarusian and English. Proficient in EXCEL and Access. EDUCATION BA, Interdisciplinary Arts and Science, The City Collage, CUNY:February 2016 GPA 3.6 Concentration: Human Services Maxim Tank Belarusian State Pedagogical University, Belarus, Minsk Completed 4 years towards a degree in Special Education QUALIFICATIONS Key Skills: Excellent written and oral communication skills. Strong analytical, research and organizational abilities. Great interpersonal skills. Work well under pressure, meet deadlines, and demonstrate flexibility in working on multiple projects. Able to work in a team environment and independently. Core Qualities: Self-motivated. Results-oriented. Adaptable. Enthusiastic. High level of integrity. Entrepreneurial mindset. Technical Skills: Microsoft Word, Excel, PowerPoint, Apple applications such as IWork and Office Suit. Languages: Fluent in Russian, Belarusian, English. EXPERIENCE Bilingual Customer Service Specialist,Maximus Manhattan, NY 01/2016-present Respond and make a best effort to resolve all callers inquiries and needs. Assists customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone, mail, web, or in person in accordance with all Department and MAXIMUS performance standards, policy and procedures, and protocols. Responds to all inquiries consistent with confidentiality and refers callers to alternate sources when appropriate. Provides information and direction to callers regarding mail-in and telephone renewals,the Premium Assistance and FHP Buy-In Programs, and other programs as applicable. Assistant Manager, Marciano Manhattan, NY 06/2015-01/2016 Review applications and interview candidates to match experience with specific job-related requirements. Investigate employee relations matters as needed. Handle employee orientation and training. Prepare and process documents for employees. Conduct telephone screens; send letters and responses, and weekly recruiting progress reports to the district manager. Maintain customer service. Recognized by manager as the best assistant manager who achieved greatest sales results per hour. Received recognition by the company for producing the most sales revenues in personal segment. Store Floor Manager, Mango Manhattan, NY 05/2013-06/2015 Responsible for the opening and closing duties of the store. Interviewed candidates and trained new staff on how to best perform successfully in a fast paced environment. In charge of employee work schedules. Maintaining the floor, overseeing merchandizing and stock tasks. Office Manager. Sales Consultant, Avianne & Co. Jewelers, Manhattan,NY 01/2012-05/2013 Managed the day-to-day operations including opening and closing of store, floor displays, merchandizing. Recognized for achieving the highest sales of luxury jewelry. Responsible for all client appointments. Contacted customers inquire about their experience in store and to provide information on new upcoming specials and promotions. In charge of keeping all inventory.
- 2. Junior Client Services Coordinator, Adotube, Manhattan, NY 11/2011-12-2012 Worked effectively with various groups on daily basis including Ad Operations, Editorial, Design, Traffic, Product and Project Management. Assign tasks for creative development. Pre-sale client communication/RFP: help sales reps with product presentations. Based on budget and volumes, arrange pre-flight brand studies and pixel placement; work closely with delivery and publisher teams to pitch proper targeting. Regularly contact advertiser clients regarding campaign optimization, growth strategies and opportunities. Managed multi-lingual ad delivery campaigns for clients in the US, Canada, Australia and Russia HONORS Honor Student, The Maxim Tank Belarusian Pedagogical University, 2009