1. Krystal Hickey
10 Richdale Ave.
Somerville, MA 02145
857-312-6084
khickey1987@yahoo.com
Objective To have a job that would enable me to use my talent and skills as well as contribute to
organization's goals and which would provide excellent opportunities for career
advancement and personal growth.
Skills • Efficient in Microsoft Word /Excel
• 5+ Years of customer service experience
• Organized
• 4+ Years elderly work/ care
Education Somerville High School
2001-2005
Graduated with a diploma in general studies and took special classes in interior and
exterior home painting and decorating
U.S Career Institute
2012- 2013
Studying medical billing and coding.
Experience Maid Pro
Position: Housekeeper
9/2011- 3/2012 & 4/2014- 6/2014
Responsibilities included, but weren’t limited to:
• Cleaning and organizing customers’ homes
CubeSmart
8/2013- 3/2014
Position: Building manager
Responsibilities included, but weren’t limited to:
• Selling storage space and moving supplies
• Taking phone calls and payments
• Grounds keeping
Maximus (Mass Health)
11/2014- 3/2015
Position: Customer Service Representative
Responsibilities included, but weren’t limited to:
• Answering members phone calls in a timely and efficient manner
• Enrolling members into health plans
• Helping members find doctors in their area
• Answering any and all questions