1. WILLIAM TERRY LANG, IV
Email: langwilliam1983@yahoo.com • Cell: 650-679-3575
OBJECTIVE
To obtain a position in a corporation that will allow me to further enhance my multitude of
work related skills with my 15 years of experience in the customer service industry & now
aspire to join the management team for my Rex Endevar and also gain more experience in
other fields.
WORK EXPERIENCE
HOME DEPOT, USA 2013 - Present
Department Supervisor / Manager on Duty
• Daily responsibilities include but not limited to opening and closing the store by setting
and undoing alarm system and following all security procedures
• Direct associates on daily tasks and work lists
• Handle customer escalated issues, write and distribute associate performance reviews
GOD FATHERS BURGER LOUNGE 2010 - 2013
Waiter
• As a waiter in a fine dining restaurant I had to routinely provide outstanding service
• Place orders take resections and some prep cook duties as well as train new servers
C-SNAKE PLUMBING 2005 - 2010
Plumbing Assistant
• Duties included assisting with digging trenches and laying drain pipe with applicable
connections & fittings
• Copper sweating, drain repair, fixture installment and replacement
• Dispatching drivers to job locations and coordinating best routes
• Customer Interaction
EDUCATION
High school
J Eugene McAteer H.S. (High School Diploma)
Diablo Valley College (I complete semesters)

2. REFERENCES
David Fog (Store Manager)
@ Home Dept. Telephone # (510) 426-2660
Rafae Rakow
Tell # (925) 305-5662
Assistant Manager @ Home Depot
Steven Lee
Tell # (415) 724-2124
Maintenance Union Worker / SF CA
LANGUAGE
Fluent in Spanish
AWARDS RECEIVED
Honor Roll Student
All Star Customer Service Associate of the year 2014 @ Home Depot.
HOBBIES
Physical activities, time with family automotives.
COMPUTER SKILLS
Microsoft Word / Office / Excel apps usage, type 35 wpm, Power Point / Spread Sheet, point of
sales systems.
LICENSES
Class C License, Fork Lift Operator