1. SHIRLEY LE
PERSONAL DETAILS
Address: 14 Coleridge Drive, Delahey 3037
Contact: 0402 613 727
Email: Shirley-le@hotmail.com
CAREER OBJECTIVE
I am an enthusiastic and self-motivated with a determined mentality towards achieving all
challenges that are set out for me. With strong willingness to learn, I am often focused and
positive-minded and enjoy working with peers as well as socializing to create a good rapport
towards others. I am currently studying Accountancy at the Royal Melbourne Institute of
Technology and am seeking a part-time position in your organization so that I can utilize my
communication skills whilst having the opportunity to gain experience and profound
understanding of how a specific workplace operates. I Believe I will be a perfect fit and am
confident I am able to achieve all your goals.
SKILLS SUMMARY
Information Technology
 MS Office: Word, Excel, Powerpoint, Outlook
 Windows
 Internet and Email
 Use of register and cash handling
 MYOB
Personal Skills
 Customer Service skills
 Ability to work well within a team and individually
 Highly organised and ability to learn new concepts quickly
 Ability to manage my tasks
 Punctual and well presented
 Exceptional communication – Emails, Calls both inbound and outbound
Languages

2.  Fluent English
 Fluent Vietnamese
 Limited Japanese
AWARDS AND ACHIEVEMENTS
Certificate IV, Diploma and Advance Diploma of Accounting 2013
Royal Melbourne Institute of Technology
Victorian Certificate of Education 2011
Copperfield College, Delahey Senior Campus
Participation of Breast Cancer and The Royal Children’s Hospital Fundraiser 2010
Completion of First Aid Certificate Level 1 2008
EMPLOYMENT HISTORY
Process Worker 2013-current
Complete Workwear Services Pty Ltd
Duties:
 Fold Products during process
 Answering customer calls
 Input charges on specific orders
 Quality checks
 Transfer finished products to storage areas
 Count finished products to check accuracy
 Marks identification on parts
Sales consultant 2013-2016
CocoLatte, Highpoint
Duties:
 Customer service
 Process payments
 Receive deliveries from suppliers
 Keeping store clean and tidy
 Replenish stock
 Answering phone calls
 Exchange merchandise for customers and merchandise returns

3. Customer Service 2013
Bensons Trading Co Pty Ltd, Melbourne Show Grounds
Duties:
 Cash-handling
 Customer service
Customer Service 2009
Braybrook Pharmacy, Vic
Duties:
 Customer Service
 Cleaning duties
 Replenish stock

4. REFERENCES
Nicole Stewart
CEO
Complete Workwear Services Pty Ltd
(03) 9338 9811
Robert Stewart
Director
Complete Workwear Services Pty Ltd
0407 305 213
Tracey McDowell
Supervisor
Complete Workwear Services Pty Ltd
0408 352 576
Kim Ngo
Supervisor
CocoLatte
0411 828 894