Jovito Ferrer Diaz Jr. is a Filipino IT professional with over 10 years of experience in customer service, system administration, and IT support roles. He holds a Bachelor's degree in Computer Engineering and has worked for organizations like T-Mobile USA, the University of the Philippines Los Baños, and Nissan Motors Philippines. His resume outlines his educational background, work history, skills, affiliations, and references.

1. JOVITO FERRER DIAZ Jr.
#3353 Aguila St. Rhoda Subd. Anos, Los Baños Laguna, Philippines 4030
Email address : jfdjr5686@gmail.com
Mobile Number: +63915 1710411
Home Number: +63 (049) 536-0880
EDUCATION
Tertiary 2003-2008
Bachelor of Science in Computer Engineering
STI College Calamba (System Technology Institute)
Andenson Building I Parian, Calamba City, Laguna
Philippines 4027
Secondary 1999–2003
Liceo De Los Baños
Los Baños, Laguna Philippines 4030
Primary 1993-1999
Maquiling School Incorporated
College, Los Baños Laguna Philippines 4031
WORK EXPERIENCES
July 27, 2015 – Present
Customer Service Representative
T-MOBILE USA
Teletech Sta. Rosa
Robinson Mall
Sta. Rosa City Laguna, Philippines 4026
 Answer phones and respond to customer requests
 Identify, research, and resolve customer issues using the
computer system
 Research billing issues
 Research misapplied payments
 Provide customers with product and service information
 Recognize, document and alert the supervisor of trends in
customer calls
 Recommend process improvements
 Follow-up on customer inquires not immediately resolved.
 Up-sell products and service
 Transfer customer calls to appropriate staff
 Complete call logs and reports
 Other duties as assigned

2. September 25, 2013 – April 30, 2015
University Research Associate I
UPLB Center for Technology Transfer and Entrepreneurship
UPLB Science and Technology Park
College, Laguna, Philippines 4031
Duties and Responsibilites:
 To develop and manage the database management system (DBMS) of
evaluated undergraduate and graduate theses outlines and final theses;
 To manage and act as the content manager of CTTE website;
 To review trademark licensing applications (royalty-exempt and semi-
commercial categories;
 To implement the conduct of prior art search as a requirement for
submission of theses and research proposals;
 To promote UPLB-developed technologies to investors and prospective
takers through participation in science and technology exhibits,
technology for workshops and trainings;
 To plan and coordinate the installation, testing, operation, troubleshooting
and maintenance of hardware and software systems of CTTE including
the locators of DOST-UPLB Technology Business Incubator (DOST-
UPLB TBI); to conduct regular inspection of IT equipment and system and
prepare corresponding recommendations; to coordinate with the UPLB
Information Technology Center re: IT concerns of CTTE;
 To assist in the preparation of the annual accomplishment reports and
other reports that may be required by the university
 To perform other tasks that may be assigned by the Director of the Center
for Technology Transfer and Entrepreneurship
January 02, 2013 – September 20, 2013
System Administrator
UPLB Center for Technology Transfer and Entrepreneurship
UPLB Science and Technology Park
College, Laguna, Philippines 4031
Duties and Responsibilities:

3.  To plan and coordinate the installation, testing, operation, troubleshooting
and maintenance of hardware and software systems of the UPLB Center
for Technology Transfer and Entrepreneurship (UPLB CTTE) particularly
the UPLB Technology Business Incubator (UPLB TBI);
 To ensure the confidentiality, integrity, and availability of the systems,
networks and data through application of information systems security;
 To enhance the performance and operations of the information systems
and staff by recommending and applying policies, procedures and
protocols to ensure cost-effectiveness and data efficiency;
 To be in-charge of the physical custody of computer-related hardware of
the UPLB CTTE and the UPLB TBI;
 To periodically coordinate with the UPLB Information Technology Center
regarding network and technical status of the status of the UPLB CTTE
and UPLB TBI and; to perform other activities and functions designated
by the CTTE Director and the Vice Chancellor for Research and
Extension.
March 1, 2012 – December 31, 2012
Information Maintenance technologist
UPLB Center for Technology Transfer and Entrepreneurship
UPLB Science and Technology Park
College, Laguna, Philippines 4031
Duties and Responsibilities:
 To plan and coordinate the installation, testing, operation, troubleshooting
and maintenance of hardware and software systems of the UPLB Center
for Technology Transfer and Entrepreneurship (UPLB CTTE) particularly
the UPLB Technology Business Incubator (UPLB TBI);
 To ensure the confidentiality, integrity, and availability of the systems,
networks and data through application of information systems security;
 To enhance the performance and operations of the information systems
and staff by recommending and applying policies, procedures and
protocols to ensure cost-effectiveness and data efficiency;
 To be in-charge of the physical custody of computer-related hardware of
the UPLB CTTE and the UPLB TBI;

4.  To periodically coordinate with the UPLB Information Technology Center
regarding network and technical status of the status of the UPLB CTTE
and UPLB TBI and; to perform other activities and functions designated
by the CTTE Director and the Vice Chancellor for Research and
Extension.
January 02, 2012 – February 29, 2012
System Administrator
UPLB Center for Technology Transfer and Entrepreneurship
UPLB Science and Technology Park
College, Laguna, Philippines 4031
Duties and Responsibilities:
 To plan and coordinate the installation, testing, operation, troubleshooting
and maintenance of hardware and software systems of the UPLB Center
for Technology Transfer and Entrepreneurship (UPLB CTTE) particularly
the UPLB Technology Business Incubator (UPLB TBI);
 To ensure the confidentiality, integrity, and availability of the systems,
networks and data through application of information systems security;
 To enhance the performance and operations of the information systems
and staff by recommending and applying policies, procedures and
protocols to ensure cost-effectiveness and data efficiency;
 To be in-charge of the physical custody of computer-related hardware of
the UPLB CTTE and the UPLB TBI;
 To periodically coordinate with the UPLB Information Technology Center
regarding network and technical status of the status of the UPLB CTTE
and UPLB TBI and;
 To perform other activities and functions designated by the CTTE Director
and the Vice Chancellor for Research and Extension.
February 02, 2011 – December 31, 2011
Computer Technician
UPLB Information Technology Center – Technical Support
University of the Philippines Los Baños
College, Laguna, Philippines 4031
Duties and Responsibilities:

5.  Installs, configures and upgrades operating systems and application
software;
 Installs, assembles and configures computers, monitors, network
infrastructure and peripherals such as printers, scanners, and related
hardware; pulls cables and rewires or directs the rewiring of cables as
required for new installations and office reconfiguration.
 Troubleshoots problems with computer systems, including troubleshooting
hardware and software, e-mail, network and peripheral equipment
problems; makes repairs and corrections where required
 Acts as a technical resource in assisting users to resolve problems with
equipment and data; staffs a centralized help desk to facilitate exchange
of information advice.
 Makes hardware and software acquisition recommendations including
assessment of needs and provision of justification for equipment and
services
July 21, 2010 – November 12, 2010
Customer Relations Officer
Tetra Sales and Services (Team Nissan Shaw)
#411 Shaw Boulevard,
Mandaluyong City Philippines
Duties and Responsibilities:
 Answer phones and respond to customer requests
 Provide customers with product and service information
 Recommend process improvements
 Follow-up on customer inquiries not immediately resolved.
 Up-sell products and services
 Transfer customer calls to appropriate staff
 Complete call logs and reports
 Handles Customer Complaints
 Follow-up on customer after sales and after service
 Checks the cleanliness of showroom
 Checks the proper display of every unit
 Collecting all warranty cards of customers
 Other duties as assigned

6. December 02, 2008 – May 01, 2009
Customer Service Representative
GMAC Mortgage
ICT Marketing Services Inc.
18/F RCBC Plaza Tower 2
6819 Ayala Avenue, Makati City 1200 Philippines
 Answer phones and respond to customer requests
 Identify, research, and resolve customer issues using the
computer system
 Research billing issues
 Research misapplied payments
 Provide customers with product and service information
 Recognize, document and alert the supervisor of trends in
customer calls
 Recommend process improvements
 Follow-up on customer inquires not immediately resolved.
 Up-sell products and service
 Transfer customer calls to appropriate staff
 Complete call logs and reports
 Other duties as assigned
June 06, 2008 – October 21, 2008
Full time I.T/CoE Instructor
1st
Semester Academic Year 2008-2009
STI E-College Southwoods
Lot 2A Maduya, Carmona Cavite Philippines 4116
 Introduce the basic concepts of Information Technology and
Engineering courses to I.T and Computer Engineering students
 Promote interest regarding Information Technology, Engineering
courses and its importance to I.T and Engineering profession
 Prepare and provide I.T and Engineering hand-outs for students
 Prepare examinations as an evaluation tool for learning
 Implement school rules and regulations
 Established good working relationship with faculty members,
employees and students
ACADEMIC AWARDS RECEIVED

7. April 2008 Best Thesis Award
“Automated Fish Feeder for the De Mesa’s Fish Pond of
Mamatid, Cabuyao Laguna Philippines”
April 2008 Senior Circuit Designer of the Year
SEMINARS /TRAININGS ATTENDED
October 26, 2013 – October 28, 2013
2013 AABI (Asian Association of Business Incubation)
19th
General Assembly and International Conference
Marriott Hotel
Shanghai, China
November 29, 2012 – December 1, 2012
2012 AABI (Asian Association of Business Incubation)
18th
General Assembly and International Conference
Grand Intercontinental Seoul Parnas
Seoul, South Korea
July 2012 Orientation Series on the UP Revised Intellectual Property
Guidelines
UPLB CTTE and UP System TTBDO
UPLB, College, Laguna
May 2012 Innovation and Technology Support Office Training
Basic Foundation on Intellectual Property Rights
UPLB CTTE and Intellectual Property Office
UPLB, College, Laguna
August 2010 Basic Complaints Handling, Train-the-Trainers Handling
Philippine Customer Service Organization
Nissan Motors Philippines Incorporated,
Sta Rosa City, Laguna
August 2010 Follow-up Call Standard and NDDC Train-the Trainers
Training
Philippine Customer Service Organization
Nissan Motors Philippines Incorporated,
Sta Rosa City, Laguna
July 2010 N-CREATE (Customer Service)
Nissan Motors Philippines Incorporated,

8. Sta Rosa City, Laguna
September 2007 UPITTC Philippine Youth Congress for Information Technology
SM North Edsa, Quezon City, Philippines
March 2007 STI 13th
I.T. Convention
Aliw theatre, Manila Philippines
March 2006 STI 12th
I.T. Convention
Araneta Coliseum, Quezon City Philippines
March 2005 STI 11th
I.T. Convention
Aliw theatre, Manila Philippines
March 2004 STI 10th
I.T. Convention
Aliw theatre, Manila Philippines
AFFILIATIONS
July 2006 - April 2007 Circle K (Kiwanis International)
STI College Calamba Chapter
August 2005 - Present Philippine National Red Cross
Red Cross youth Council
STI College Calamba Chapter
July 2004 - Present Alliance of Computer Engineering Students
STI College Calamba
CHARACTER REFERENCES
Mr. Vernon I. Velasco
Head, Technical Support

9. UPLB Information Technology Center
College, Laguna 4031
Telefax: +63 (049) 536-2886
Mrs. Apolonia L. Talatala
Chief Administrative Officer
Records Management Office
University of the Philippines Los Baños
College, Laguna, Philippines
Office Number: (049) 536-2546
Engr. Leo De Mesa
I.T./CoE Professor
Malayan College
Cabuyao, Laguna
Tel. No.: +63 (049) 832-4063
PERSONAL INFORMATION
Nationality: Filipino
Place of Birth: Calamba City, Laguna Philippines
Date of Birth: May 6, 1986
Height: 5’9’
Weight: 175 lbs.
Languages: Filipino, English
Marital Status: Married
Religion: Roman Catholic

10. UPLB Information Technology Center
College, Laguna 4031
Telefax: +63 (049) 536-2886
Mrs. Apolonia L. Talatala
Chief Administrative Officer
Records Management Office
University of the Philippines Los Baños
College, Laguna, Philippines
Office Number: (049) 536-2546
Engr. Leo De Mesa
I.T./CoE Professor
Malayan College
Cabuyao, Laguna
Tel. No.: +63 (049) 832-4063
PERSONAL INFORMATION
Nationality: Filipino
Place of Birth: Calamba City, Laguna Philippines
Date of Birth: May 6, 1986
Height: 5’9’
Weight: 175 lbs.
Languages: Filipino, English
Marital Status: Married
Religion: Roman Catholic