Aileen Parducho is applying for a customer service role. She has over 9 months of experience in telephone banking sales and over 5 years of experience in customer service roles for international banks. She is computer literate in MS Office, has strong English communication skills, and a typing speed of 45-50 wpm. Her previous roles involved assisting customers with account maintenance, payments, rewards redemption, and troubleshooting.

1. Room 204, 2nd
Floor, Sagar Restaurant Bldg.
Al Falah St., Corner Muroor Rd.,
Abu Dhabi City UAE
056 387 3618
lengdalire@yahoo.com:lengparducho@yahoo.com
AILEEN D. PARDUCHO
Summary of Qualifications:
 9 months of Telephone Banking Sales experience
 2 years and 7 months of Customer Service experience for International Banks
 3 years of Administrative experience
 Worked as Customer Service Associate for American and British Companies
 Computer Literate for MS office Application
 Data Entry skill with a typing speed of 45-50wpm
 Strong English communication Skills for both oral and written
 Strong Professional Telephone Etiquette
WORK EXPERIENCE:
ABU DHABI COMMERCIAL BANK (ADCB)
AUGUST 24, 2016 – TILL PRESENT
5THF ADCB BLDG, Al Nahyan Camp, Abu Dhabi City, UAE
TELEPHONE SALES ASSOCIATE
Junior Team Member
- Responsible for making outbound calls and meet target on a monthly basis
- Responsible for telephone banking sales of Insurance
- Responsible for providing correct information and practice correct selling habits
- Data entry and documentation of sale list
- Responsible for answering queries regarding the product being offered
- Responsible to meet the target assigned for.
- Knowledge of Balance Transfer, Cash loan, Personal Payment Plan and Insurance Sales.
CITIBANK (CBPS)
OCTOBER 2014 – APRIL 2015
25th Floor PBCom Tower, Ayala Avenue, Makati City 1200
BANK ASSOCIATE
Junior Team Member
- LOB: US CARDS AND THANK YOU POINTS REWARDS OFFICER
- Responsible for taking inbound and outbound calls and meet the highest quality of customer
service
- Data entry and documentation of credit card account.
- Responsible for all account related concerns such as account maintenance, bill related issues,
payments, interest rates, balance transfer offers and fees.
- Responsible for rewards redemption in Point Form (Thank You points) for merchandise, gift
cards, cash back or credit on their statement
- Walk through customers for online banking trouble shooting

2. BANK OF AMERICA (BACP)
JUNE 2013 – OCTOBER 2014
28th
Floor Bonifacio One Technology Tower, 3030 Rizal Drive West
Bonifacio Global City Taguig City 1634
BANK ASSOCIATE
Junior Team Member
- LOB: US CREDIT CARDS
- Responsible fortakinginboundandoutbound calls and to meet the best Customer Satisfaction
- Responsible for Cash back and statement credit Rewards redemption
- Data entry and documentation of credit card account.
- Responsible for all account related concerns such as account maintenance, bill related issues,
payments, interest rates, balance transfer offers and fees.
- Responsible tohelpidentifypossibleFraudulentAccounts,AssistinginBillingdisputesand Refer
Chargeback accounts to proper departments.
- Walk through customers for online banking trouble shooting
24/7 INC
OCTOBER 2012 – MAY 2013
8/F Insular Life Building 6781 Ayala Avenue, Makati City 1226
CUSTOMER SERVICE REPRESENTATIVE
- LOB: T – MOBILE UK AND EVERYTHING EVERYWHERE INTERNET
- Responsible for taking inbound and outbound calls.
- Data entry and account documentation. Walk through customers for online trouble shooting
- Providesinformationabouttheirmobile phone account such as statement balance, all account
related issues, travel advisory and mobile data allowance (internet/FUP). Process over the
phone paymentand application status inquiry with minimal up selling of companies products.
- Assist customer for mobile phone troubleshooting (IOS, Blackberry, Android) for call and text
related issues, voicemail related issues, internet related issues
INNERPORT NEIGHBORHOOD ASSOCIATION INC.
MANILA WATER SUB CONTRACTOR COMPANY
(AUGUST 2009 - JULY 2012)
#522 Berret St., Palar Village Brgy Pingagsama, Taguig City 1630
ADMINISTRATIVE OFFICER
- Responsible for managing and supervising a Manila Water Branch in Taguig City
- Responsible for all administrative and clerical tasks. Responds to emails and calls.
- Serves as secretary cum receptionist to Branch owner.
- Responsible for data entry of water bills, water bill distribution, payment collection and
Auditing.
- Responsible for holding petty cash and keeping record of daily expenses
- CloselyworkedwithBranchownertokeeptrack of monthly collection and monitor water loses
- Keep track of chargeback accounts and responsible for debt collections
- Responsible for all billing related issues and handles water pipeline related complaints.

3. EDUCATION:
COLLEGE: BACHELOR OF SCIENCE NURSING (2009 - 2005)
MANILA DOCTORS COLLEGE
PRES. DIOSDADO MACAPAGAL BLVD., METROPOLITAN PARK, PASAY CITY
BOARD PASSER (1ST
TAKE) JUNE 6 & 7 2009 LOCAL LICENSURE EXAM
HIGH SCHOOL: BENIGNO “NINOY” AQUINO HIGH SCHOOL (2005 - 2001)
MAKATI CITY
ELEMENTARY: COMEMBO ELEMENTARY SCHOOL (2001-1996)
COMEMBO, MAKATI CITY
PERSONAL DATA:
DATE OF BIRTH: September 15, 1988
AGE: 27 years old
GENDER: Female
NATIONALITY: Filipino
RELIGION: ISLAM
CIVIL STATUS: Married
VISA TYPE: Residence (Husband’s Sponsorship)
NOTE: Personal References are available upon request