The document is a resume for Andrew Liebau that summarizes his skills and experience in administration, management, customer service, and education. He has over 10 years of experience in various roles involving staff training, sales management, customer service, and property management. His resume emphasizes his abilities in team leadership, effective communication, problem solving, and using technology to improve processes.

1. A N D R E W L I E B A U
(316) 207-6156
ironouthouse@gmail.com
SUMMARY
Skilled administrator talented at improving team performance through innovative management techniques. Of-
fers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and compa-
ny loyalty.
HIGHLIGHTS
• Spreadsheet development
• Report analysis
• Staff motivation
• Problem resolution
• Self-starter
• Microsoft Office
ACCOMPLISHMENTS
Training
Successfully trained numerous staff in multiple operations as well as policies and procedures while focusing on
minimizing errors and generating superior results.
Sales
Managed a portfolio of 150+ accounts totaling nearly $1 million in sales.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and
resolving problems to maximize efficiency.
Published Author
Successfully self-published fictional novel
Awards
Multiple awards and promotions for performance - (2) Kansas Association of Broadcasting Awards
EXPERIENCE
Brown Mackie
Salina, KS
Adjunct Professor September 2015 - Present
Integrated technology into daily lessons. Communicated with strong speaking, writing, research and analytical
skills. Prioritized and completed tasks in a timely manner. Assessed and evaluated the student’s performances
and implemented need based lesson plans to address the weaker areas. Taught blended classes, which mixed
both online and on-campus days.

2. KONZA
Junction City, KS
Care Coordinator/Outreach Coordinator August 2014 - Present
Computed, recorded, and proofread data, records and reports. Developed solutions in the areas of inventory,
distribution that led to system improvements and streamlined processes. Managed projects and served as pri-
mary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence
to deadlines. Communicated with customers, employees and other individuals to answer questions and explain
information. Created a quarterly newsletter, and other marketing tools using Adobe software.
RKS Property Management
Junction City, KS
Property Manager February 2012 – August 2013
Marketed to potential clients using social media and the company’s website. Coordinated rentals to accommo-
date ARMY Housing standards. Ensured payments were processed in a timely manner. Issued late notices and
eviction notices to clients who did not pay. Maintained a 95% occupancy rate, while minimizing cost of mainte-
nance to owners.
MENARDS
Manhattan, KS
Contractor Sales Rep February 2011 – February
2012
Scheduled an average of 36 appointments per one week period. Managed a portfolio of 150+ accounts, which
generated $60,000+ in revenue per week. Addressed customer questions and concerns regarding products, prices
and availability. Determined the cost and pricing of proposals and bids. Gathered all relevant materials for bid
processes and coordinated bidding and contract approval.
RED RIVER COMMODITIES
Colby, KS
Shipping Manager September 2007 – April 2009
Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules.
Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for
shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Managed 5+ team members.
EDUCATION
ASHFORD
4.0 GPA - Member of Golden Key Honor Society – Master’s Degree in Healthcare Administration – Graduated
2014
FORT HAYS
3.2GPA – Bachelor’s Degree Business Administration – Graduated 2010