Diane Tripp has over 25 years of experience in customer service and sales roles. She has strong communication, interpersonal, and time management skills. Her experience includes positions as a sales associate, customer service representative, and manager where she assisted customers, entered special orders, supervised staff, and handled inventory and finances. She is bilingual in French and English and has received specialized training in product knowledge and skill development.

1. Diane Tripp
52 MacDonald Cr, Milton, ON L9T 2Y8
905-315-8453
dianetripp1@hotmail.com
SUMMARY OF QUALIFICATIONS
Profile:
• Bilingual: Fluent in both French and English
• Highly developed interpersonal skills
• Excellent communication and customer service skills
• Ability to work with people at all levels of an organization
• Ability to work well under pressure
• Great time management skills
Customer Service Skills:
• Worked in the paint and blinds department
• Entered special orders using the in house computer system
• Assisted customers with decorating projects
• Worked in the Millwork department, which included helping customers with special
orders for windows, doors and garage door installations
• Assisted lumber customers with quotes
Management Skills:
• Hired, supervised, and arranged training for new associates
• Balanced cash and made bank deposits
• Responsible for inventory control and supplies
• Dealt with customer complaints in a positive and professional manner
• Supervised and coordinated a sales staff of seven associates
• Assigned associates to duties and prepared schedules
• Authorized payment by cheque and the return of merchandise
• Trained prospective managers.
PROFESSIONAL EXPERIENCE
Customer Service Representative
Ford of Canada- Bilingual Call Centre March 2015 to June 5,2015
Sales Associate Nov 2014 - Jan 2015
Home Hardware - Paint Department, Milton, ON
Sales Associate October 2014
Tommy Hilfiger, Halton Hills, ON
Sales Associate 2014
Columbia Sportswear, Halton Hills, ON

2. Customer Service Representative 2013
Kobo (Call Centre), St. Catharines, ON
• Helped and assisted customers with problems with readers that were bilingual
Sales Associate 2004-2009
Rona, Burlington, ON
Sales Associate 1997-2004
Home Depot, St. Catharines, ON
Decorating Consultant 1996-1997
Your Home Décor, St. Catharines, ON
Assistant Manager/Manager 1989-1995
Saint Clair Paint, Mississauga, ON
SPECIALIZED TRAINING AND EDUCATION
Product Knowledge Training
Saint Clair Paint, Concord, ON
Skill Development
Home Depot, St. Catharines, ON
Confederation High School Diploma
Welland, ON
References Available Upon Request