Tamika Billy has over 7 years of experience in customer service roles, most recently as a Customer Service Representative at Optimum from 2012 to 2015. She handled high call volumes, resolved issues, scheduled technician appointments, and updated accounts using multiple software programs. Previously, she was an Assistant Store Manager at Footlocker from 2008 to 2010 where she provided excellent customer service, supervised teams, processed shipments, hired and trained associates, and handled point-of-sale systems. Currently, Tamika is pursuing a Paralegal Studies certificate at New York Career Institute. She has a background in English and individual studies from Hudson Valley Community College and State University at Albany.
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Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
1. Tamika Billy
Lafayette Ave. Bronx, NY 10473
(347)968-1920
E-mail: IAB823@aol.com
EXPERIENCE
Optimum 11/2012 - 05/2015
Customer Service Representative Bronx, NY
● Handled high call volumes including billing inquiries/disputes and payments
● Received and transferred calls to other service departments as needed
● Resolved customer TV cable box issues with troubleshooting
● Scheduled, cancelled, and verified technician appointments
● Updated accounts using multiple software programs (IDA,ITT, IBA, KDB,bluepage)
Footlocker, Inc. 04/2008-06/2010
Assistant Store Manager NewYork, NY
● Provided excellent customer service by meeting personal and/or team sales
● Supervised sales, stock, and visual team
● Processed in-coming and out-going shipment
● Interviewed, hired, and trained new associates
● Handled POS system including customer and employee transactions, register proof , daily
reports, emails
● Assisted in marketing changes including window displays and sale set-ups
EDUCATION
NewYork Career Institute 09/2014-present
Certificate Program - Paralegal Studies NewYork, NY
Hudson Valley Community College 09/2002 - 05/2003
Undergraduate: Individual studies Major Troy, NY
State University at Albany 09/1999-1/2001
Undergraduate: English Major Albany, NY
SKILLS: Proficient in computer applications, such as:Microsoft office, Internet
2. FAX-
Total number of pages including cover sheet:
To:
Fax:
RE:
From:
Tamika Billy
1965 Lafayette Avenue #4P
Bronx, NY 10473
347-968-1920
To whom it may concern,
I have enclosed my resume in the interest of acquiring a position with this
company. Should my skills and experience meet your needs, please contact me through
the means of most convenience to you.
Thank you,
Tamika Billy