Sheila Keller has over 10 years of experience in executive administrative assistance and office management roles. Most recently, she was the Operations Director at Sclera Design, Inc. from 2013 to 2014, where she managed communications, submitted invoices, scheduled meetings, and maintained records. Prior to that, she worked at Regus as a CSRII from 2010 to 2013, where she provided front desk and administrative support including receiving customers, answering phones, and scheduling appointments. She also has experience as a real estate salesperson from 2002 to 2008. Sheila has skills in customer service, communication, organization, computer programs, and project management. She holds a business management certificate from Grand Rapids Community College.

1. Sheila Keller
Executive Administrative Assistant
Work experience
Sclera Design, Inc.
OPERATIONS DIRECTOR June 2013 – September 2014
Responsible for managing communications between client and
consultants, submitting invoices for consultants, scheduling conference
calls, maintaining records. Office management.
• Executed and maintained accounts receivable and payable
• Coordinated with company accountant and IRS to ensure
consistent and accurate payment schedule
• Worked with clients to update their web page
Regus
CSRII September 2010 – June 2013
Responsible for providing an efficient and professional administrative and
clerical service to General Manager and clients to facilitate the efficient
operation of the office. Front desk support.
• Received customers
• Answered phones
• Scheduled appointments and booked office/meeting rooms and
video conference meetings
• Accounts receivable and payable
• Directed office maintenance i.e.: painting, electric repair,
carpet cleaning/replacing, appliance repair
• Operation of office machines
• Prepared/created documents using Word, Publisher, Power
Point, Excel with proficient to expert skill
• Inventory control
• Received and distributed mail
Keller Williams Realty Grand Rapids
Remax of Grand Rapids
SALESPERSON October 2002 – November 2008
Initiated and maintained contacts, created and published self promoting
and property informational material, completed time sensitive tasks by
deadline and prepared legal documents.
Volunteer Experience
HUDSONVILLE PUBLIC SCHOOLS
Band Booster Concessions Chairperson 2012-Current
Reading coach for elementary students and 2004-2008
Created and posted monthly student calendar
UNITED STATES MARINE CORP 2006-2007
Key Volunteer Network during Operation Iraqi
Education
Grand Rapids Community College, Business Management courses
U.S. Brokers, Inc. Institute - Real Estate Sales & License Training
Key Skills
AREAS OF EXPERTISE
• Customer/Client rapport
• Strong written and verbal
communications
• Detail oriented
• Multi line phones
• Office procedures
• Office machines
• Skillful computer knowledge
• Document creation
• Multitasking
• Organizational skills
• Prioritization
• Self-motivated
• High degree of professionalism
ADMINISTRATIVE ABILITIES
• Answer telephones, direct calls,
and take messages
• Maintain and update filing,
inventory, mailing, and database
systems
• Communicate with customers,
employees, and other individuals
to answer questions, disseminate
or explain information
• Project management/Logistics
• Supervise/train personnel
• Arrange travel plans
• Expense reports
• Schedule meetings
• Maintain calendars
• PowerPoint presentations
• Provide support to multiple
department heads
• Exercise absolute discretion and
confidentiality
• Highly resourceful
• Flexible
• Innovative and enthusiastic
• Team player
CONTACT DETAILS
Sheila Keller
4911 Kennedy Drive
Hudsonville, MI 49426
Cell: 616-318-6461
email: keller.sheilam@gmail.com