1. Andrew Pedley
42611 Barchester Canton, MI 48187 | Phone: (734) 740-1734 | Email: apedley2006@gmail.com
OBJECTIVE
My goal is to obtain a position in the field of Information Technology where I can utilize my
education and experience to contribute to the team of professionals.
PERSONAL ATTRIBUTES AND ABILITIES
• Excellent troubleshooting skills
• Outstanding written and verbal communication skills
• Handles time sensitive and critical tasks in a calm, professional manner
• Dependable, driven, flexible, and self-motivated
• Consistently recognized for technical troubleshooting skills and technical knowledge
• Quickly learn and master new technology and equally successful in both team and self-
directed settings
EDUCATION
Eastern Michigan University, Ypsilanti, MI
B.S. in Special Education (December, 2013)
TECHNOLOGY SUMMARY
• Certifications: CompTIA A+ and currently working towards CompTIA
Network+
• Systems: Windows XP/Vista/7/8 and 8.1/10 and Mac OS
• Software: MS Office, various educational software (e.g. MIStar and SMART
Board), and various adaptive software (e.g. JAWS and ZoomText)
IT EXPERIENCE
City of Taylor, Taylor, MI 2005-2007
Help Desk / Intern
Handled technical troubleshooting within a governmental environment, including system
crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with
responsibility for the timely documentation, escalation (if appropriate), resolution and
closure of trouble tickets.
OTHER EXPERIENCE
Arizona School for the Deaf and the Blind, Tucson, AZ July 2015-May 2016
Teacher for the Visually Impaired/High School Science Teacher
Detroit Public Schools, Detroit, MI November 2014-June 2015
Teacher for the Visually Impaired