1. Shadarius Miles Atlanta GA
404-396-8811 Mobile
Smiles@atl.yearup.org
Objective:
My vision is to obtain a position that will allow me to show my positive character, IT skills, and
my passion in offering solutions. I seek a position that will grant me use of my talents in
communication, computer proficiency, and team building; while affording me career and
personal development.
Professional Skills
• Customer service experience
• Team leadership experience
• Excellent work place and client relation soft skill
• Expansive thinker with high level of ethics
IT SUPPORT SKILLS
● Windows XP, 7, 8,10 ● System Upgrade
● Computer Imaging ● System Recovery
● Computer troubleshooting ● Driver Installation
● Microsoft Office ● PeopleSoft
Professional Experience:
YearUp Inc. (Student / Work Aid)
Atlanta, Ga
August 2015- July 2016
• Responsible for maintaining IT service desk best practices and staying up-to date with
current trends in the Information technology sector.
• Served as a team leader in problem solving scenarios.
• Responsible for delivering feedback to leadership.
• Assisting in interviewing for potential candidates for positions within the company
• Participating and leading community service outreach activities
Power My Learning (Intern)
Atlanta, Ga
February 2016- July 2016
• Imaged and Activated an average of 125 laptops/computers on a weekly basis
• Continually updated personal knowledge of computing hardware operating systems and
software
• Maintained confidentiality and discretion when working with passwords and sensitive
materials
• Resolved customer problem with equipment and services
Education:
Year Up
Atlanta, Ga
September 2015- July 2015