1. Name : MAHESH.THUMMALA
Contact no : +91 9000816669
E-mail id: manu.mahesh373@gmail.com
Career Objective:
To pursue a challenging career and to be a part of progressive organization that provides a
challenging environment where my skills, abilities and dedicated efforts will be honed and utilized
to the fullest potential, thus adding values to the growth of organization and my career prospects.
To work as a key player in a challenging and creative environment, which will help me to explore
myself fully and realize my potential.
Educational Background:
Degree College/University Year of passing % of marks
obtained
B.Tech (IT) NIGAMA ENGG COLLEGE
(JNTU,Hyderabad) 2013 66
Intermediate Master’s Junior college
( Board Of Intermediate Education) 2009 72.5
SSC TAPOVAN HIGH SCHOOL (JAGITYAL)
2007 78.6
Work Experience1:
Name of employer TATA BUSSINESS SUPPORT SERVICES
Duration May 2015 to till date
Designation ASSOCIATE(Email process)
Work Experience2:
Name of employer SAHA SOLUTIONS Pvt. Ltd
Duration JAN 2014 to JAN 2015
Designation Technical Support Analyst
Main activities and
responsibilities
 Provided business-clients with efficient support – Responded
to phone calls, emails, and in-person requests.
 Instructed and trained end-users regarding computer literacy.
 Collaborated with company staff to optimize working
environment and customer service.
 Collected information through client phone calls to identify
and report product problems.
 Collected information through client phone calls to identify
and report the problems.
 Maintained clear and professional communications to

2. management and the user community.
 Undertaking analysis, diagnosis and resolution of client
problems via phone, e-mail & face to face contact.
 Quickly responding to customer enquiries and concerns.
 Escalating unresolved problems to other support staff.
 Taking ownership of problems and tracking them to a
successful conclusion.
Technical skills:
Core Skills:
 Outstanding analytical, problem-solving, and troubleshooting ability.
 MS Office proficiency and tracking-software familiarity.
 Ability to multi-task and prioritize effectively.
 Poised and patient when dealing with clients.
 Sound familiarity with Windows2003 and WindowsXP at the user level, including user and
application installation along with Active Directory Users Management.
 Exposure to Internet Applications.
 Good communication and people skills, both verbal and written.
 A proven record of reliability and the ability to perform under time constraints, and good
judgment under pressure
 Ability to learn new material quickly
 Ability to maintain a reliable and methodical approach to support and documentation
 Ability to work independently and as part of a team
Personal Details:
Name : THUMMALA MAHESH
Father’s Name : RAJESHAM
Date of Birth : 21-11-1991
Sex : Male
Marital Status : Unmarried
Languages Known : English, Telugu and Hindi
Permanent Address : H.No:4-31 V&M:DHARMARAM KARIMNAGAR,
TELANGANA 505416
.
Date:
Place: Hyderabad (T.MAHESH)
Operating System : MS WINDOWS*
Software : MS Office applications (Word, Excel, Power
Point, Outlook, Project and Visio)
Programming languages : Fundamentals of C C#
Web Centric Technologies : HTML ,ASP.NET SQLSERVER
Others : Good Problem Solving and Analytical
Capabilities