This summary provides an overview of Zack Walker's qualifications and experience in IT support roles over the past 15 years. He has extensive experience in hardware and software troubleshooting, system implementations and conversions. His background includes roles providing remote support, on-site support, training and overseeing large-scale technology rollouts and upgrades across multiple organizations in healthcare, banking and other industries.

1. Zack Walker
walkzt@hotmail.com 270-816-2969
SUMMARY
Highly motivated IT professional with frontline experience in company-wide computer system
implementation and conversion as well as hardware and software troubleshooting expertise.
Employment History
IT Supportand ApplicationsSpecialist II 2014-Current
Correct Care Solutions
 Support approximately 14,000 end users in healthcare/correctional facility environments all
over the US through remote support Help Desk
 Setup/deploy/repair all hardware in Home Office and equipment sent from
facilities(HP/Dell)
 Travel to prison/jail/hospital facilities to perform “go-lives” as well as site refreshes while
providing training to medical personnel and advice on what a site may need to run effectively
 Manage Active Directory/MS Exchange accounts as well as group policies and folder
permissions
SeniorHelp Desk Analyst 2013-2014
RS Northeast Pharmaceuticals
 Support all software/hardware issues for 5 warehouse locations(200 employees) along the east
coast via remote support, and well as in person.
 Assisted in large warehouse/office infrastructure expansion(ran all networking cables in new
additions as well as setting up server closets/punching down cables)
 Support in house applications via Oracle software
DeploymentMigration Specialist 2013-2013
Boardwalk Pipelines/Emergent Technologies
 Traveled all across the US to every pipeline station(50 stations) replacing all PC’s/Laptops and
migrating to Windows 7 while handling all PC issues that arose as well as installation of
various pipeline related software’s.
 Assisted in large scale headquarters move of 300 employees (proper move and installment of
all IT related equipment).
RolloutIT Technician 2012 - 2013
State Farm Insurance

2.  Responsible for replacement of all old hardware within offices (including servers) for over 50
State Farm Insurance locations.
 Work with clients to make sure all data is successfully migrated and provide in depth training
on new hardware and software to employees.
Trainer/SupervisorforIT Conversion 2009-2010
Insight/Chase JPMorgan Bank, San Francisco, CA
• Oversaw conversion of WaMu & Chase IT systems through in quality training of 140 Chase
bank contractors.
• Trained others to perform conversion details (replacing software and hardware peripherals) in
a high priority banking center in Fresno, CA
Tier 2 hardware/software supportspecialist 2009-2010
Insight/Chase JPMorgan Bank, Columbus, OH
 Responsible for troubleshooting for all bank hardware and software and providing excellent
customer service by phone.
 Placed orders for spare parts, directed onsite technicians regarding installation procedures,
and maintained detailed work orders.
 Supervisor to over 4 branches during conversion period instructing onsite technicians via
conference call.
 Monitored branch networks/servers to make sure systems remained online at all times.
Service Desk Technician 2008-2009
Perot Systems Stanford University Hospital and Clinics Bowling Green KY/CA
 Responsible for troubleshooting all issues possible using remote software to connect to Dr. and
Nurse PC's in Stanford, California.
 Maintain all issues handled to a First Call Resolution rate of 75%.
PC Technician 2004-2007
Commonwealth Health Corporation
 Repaired all computer software and hardware issues within the hospital and surrounding
entities.
 Maintained networking mainframes relevant to general use and backup routines.
Help Desk Tech 2004-2007
Commonwealth Health Corporation
 Worked as a call center as well as hands on approach with the customers within the
corporation. (Mainly nurses and doctors)
 Mentored and trained 5 employees during my three years service.

3.  Handled high stress situations such as system wide viruses and outages in a corporation
employing over 2000 employees.
Education
Western Kentucky University Bowling Green, KY 2004-2012
Bachelors of Information Technology: Business Informatics (1 semester left)
Coursework and certifications include work in MCP, A+, and Biotechnologist.
Relevant Skills and Attributes
 AMS
 PC Anywhere
 Instinx
 Meditech
 Windows XP/Vista/7/8
 Altiris
 MDT(Data Migration)
 Oracle
 LogMeIn
 Viewpoint
 MS Office(2007-Current)
 Access/SQL
 MAC OSX
 Android/iOS phones
 Virus Software
 Kronos Administration
 Work Order Software(TrackIT, Eagle,
Remedy, SpiceWorks)
 Healthcare Software Includes: EPIC,OPAS,
SMS, IDX, Centricity, and Lawson,etc.
 Syclo
 GoToAssist/Citrix
 Sharepoint
 Lync Server Administration
 ERMA
 MS Exchange Server Administration
 CorEMR
 Shared Drive/Permissions Administration
 Ghost Imaging
 Fax Server Administration
 Active Directory Administration
 USMT Migration Software
References
Available Upon Request