This document provides a summary and skills profile for Christopher Chapman, an experienced IT professional seeking new opportunities. Chapman has over 15 years of experience in various IT roles including network technician, field service technician, help desk technician, and digital hardware technician. He has strong skills in areas such as network security, troubleshooting, communication, and adaptability. Chapman holds CompTIA A+, Network+, and Security+ certifications and has an Associate's degree in Network Service Technology and Associate of Arts from Tallahassee Community College. He is seeking a new role where he can continue utilizing his IT skills and adaptability.

1. CHRISTOPHER CHAPMAN
3708 Galway Drive, Tallahassee, FL 32309 | (H) (850) 524-7276
Secret Clearance
Willing to relocate
Summary
Accomplished and energetic professional with a solid history of achievement in the information
technology field. Motivated leader with strong organizational and prioritization skills. Able to
adapt to new environments without impacting the work of users. Personal strengths include
problem solving, interpersonal communications, learning and collaboration.
Skills
 Network Security
 Network Setup
 Hardware Troubleshooting
 Software Troubleshooting
 Quick Learner
 Flexibility/Adaptability
 Interpersonal Communication
 Problem Solving
 Planning/Organizing
 Teamwork/Collaboration
 Reliable/Punctual/Dependable
 Positive Attitude/Passion
 Willingness to Learn
 Self-Motivated
 Honest
 Confident
 Professional
 Level-headed
 Patient
 Multi-Tasking
Experience
Network Technician
Absolute Computing Tallahassee Florida 09/2015 to present
Assist Clients’ with a broad range of concerns.Password lockouts and resets Programming and
shipping of Microtik routers’. IT Support of Gray Television Station serving thousands of users
across multiple time zones.
Field Service Technician 09/2014 to 09/2015
H&R Block – Tallahassee, FL
Troubleshot and installed Cisco Routers, Switches, Hubs, Printers and PCs. Traveled to 17
stores throughout the Southeast to install new hardware, configure networks, clone PCs and
configure critical backup systems.

2. Help Desk Technician (Internship) 06/2014 to 07/2014
Kaye Scholar – Tallahassee, FL
Resolved issues for end users having trouble with Microsoft Office, proprietary business
software and general hardware. Offices are worldwide. Overcame language and cultural
barriers to increase effectiveness.
Digital Hardware Technician 07/2013 to 09/2013
Novitex Enterprises – Tallahassee, FL
Learned how to maintain and support various proprietary and obscure print management
software. Prioritized print jobs based on deadlines and queues. Packaged finished prints and
sent them to the appropriate departments
Landscape Technician 09/2008 to 07/2013
Goodwood Plantation/Phoenix Properties – Tallahassee, FL
Assisted in the cultivation of plant materials, landscape design, property improvements
Senior Member Services Representative 03/2004 to 03/2007
Homes.com – Tallahassee, FL
Resolved problems related to HTML, POP and SMTP Protocols. Helped the company by up-
selling products after resolving customer issues.
Computer Technician 12/2003 to 03/2004
Jackson Hewitt Tax Service – Tallahassee, FL
Maintained servers and user PCs by ensuring updates were installed and threats were
removed. Troubleshot hardware issues.
Durable Medical Equipment Technician 04/2002 to 09/2003
Option Care – Tallahassee, FL
Learned and maintained industry specific systems and hardware.
Information Specialist 02/2001 to 12/2001
Florida Department of Elder Affairs – Tallahassee, FL
Answer 1800 phone line explaining health insurance inquires for senior Floridians
Records Technician 09/1999 to 06/2000
Tallahassee Memorial Regional Medical Center – Tallahassee, FL
Responsible for maintaining and updating all employee records for over 17,000 employees’
Education
Associate of Science: Network Service Technology January 2014
Tallahassee Community College – Tallahassee, FL
Associate of Arts January 2014
Tallahassee Community College – Tallahassee, FL
Certifications
Comptia A+ 11/2003
Mobile Devices, Operating Systems, Laptops

3. Comptia Network+ 5/ 2010
Network Technician, Network Installer, Help Desk
Comptia Security+ 12/2010
Network Security, Threats, Vulnerabilities, Compliance