Alfred Showers is an IT operations specialist with over 15 years of experience in hardware and software troubleshooting, system backups, and database management. He currently works as a support analyst for Saint Luke's Hospital, where he assists customers and patients with applications and hardware issues. Previously, he held roles as a vehicle validation technician testing OnStar systems, a project manager gathering medical facility information for Quest Diagnostics, and a senior resource technician providing desktop support. He has an Associate's Degree in Information Technology and several IT certifications.