Brief description of my Career, positions, goals, and areas of expertise. In my career I have gained experience in many facets of business. I have enjoyed and learned a great deal from all of those experiences. I worked full time and earned my MBA during an evening program designed for working professionals.
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Charles w.-colby-resume Ops
1. CHARLES W. COLB Y
75 Eliot Street Phone: 774.721.3596
Natick, MA 01760 Email: cwcolby@gmail.com
ADM INISTRATIO N AND OPERATIO NS
Operations | Negotiations | Cost Control | Logistics
Highly respected, top performing, and dedicated professional in Operations, logistics, and leadership. Credited with seasoned
expertise driving timely execution of service, production, and operational efficiency in multi-cultural environments. Offer
exceptional business administration ability within Operations, Logistics, finance, strategic planning, budget management,
program development, and process improvements. As a director and shareholder, carry a true understanding of profit and
loss. Excellence in project oversight through strength in personnel management and building highly productive teams.
Offering exceptional communication skills and collaborative efforts among all members and levels of the organization.
AREAS OF EXPERTISE
Administration
Client Management
Cost Reduction
Cost Accounting
Contracts & Negotiations
Sales Management
Personnel Management
Accounts Payable and Receivable
Budget Oversight
Logistics
Operations Management
Productivity
SELECTED CAREER HIGHLIGHTS
Successful in the creation of custom reporting utilizing Salesforce ERP to track productivity with regard to back orders.
Execution of phone call, assigned tasks in the system, and measured time taken from point of sale until orders were
entered and shipped
Excellence in the gathering of data based on various measures of productivity; drove changes based on the data gathered
Leadership management through holding strategic s with the customer service team once per week; discuss issues,
difficult customers, and strategic measures and achievements
Drove strategy in the control of Amazon Seller Central; set pricing, and ensured all Amazon rules were followed;
Merrow's seller rating on my watch was 100%
Excellence in establishing solid leadership through strength in negotiations, won a contract with UPS as sole carrier.
In addition, UPS bought all of our shipping equipment to get us started which was a bonus to the already successful
contract
Drive training incentives to the shipping department using UPS and ensured a comprehensive understanding of the
importance in requirements to other countries; 65% shipping was exporting
Exceptional production processes, always seeking improvements.
Sought out and bought a machine which cuts one of the products' finish time by minutes, while also giving the product a
better finish, and a greater variety of options to differentiate the product line. Feedback very positive from machine
operators and customers alike.
PROFESSIONAL EXPERIENCE
Associate, Ambassador, Line Lead ןAmazon Fulfillmentן BOS5 Stoughton, MAן 10/2015-Present
Familiar with most warehouse operations duties in the BOS5 facility.
Quickly made an impression on leadership team based on fast and efficient work.
Nominated to be an Ambassador, TDR certified, and line leader in a short period of time.
Show strong leadership and hard work to set an example for other associates.
Director, Board of Directors | Andrew Dutton Company, Inc. | Saugus, MA | 2004 – Present
Play key role in board meetings through the gathering of information and offering detailed accounts to business
administration, operations, and profitability
Serve in 3 distinguished roles as clerk, secretary, and treasurer for the Board
Facilitate detailed recording pertaining to notes of the meeting minutes and writing a formal report of all meeting
topics, votes, decisions, and strategies proposed
Reports are distributed among all shareholders of the corporation
Execute writing and mailing of dividend checks to all shareholders as warranted
Part Time Property & Tenant Manager | Andrew Dutton Company, Inc. | Boston, MA | 2002 – Present
2. Charles W. Colby Resume, Page 2
Meet with potential tenants of the corporations building pertaining to vacancies, tenant space and leasing questions,
and maintenance concerns or request
Drive exceptional performance ensuring full occupancy to corporate tenants; building continues to be profitable, all
shareholders are receiving a generous quarterly dividend from the profits
Customer Facing Operations Manager | Merrow Sewing Machine Company | Fall River, Ma | 2014 - 2015
Managed all customer service personnel, built a strong teamthat adopted many processes to advance critical time to
the sales team
Oversaw production orders to ensure first-in – first-out productivity; communicated issues to customers that
reflected quality assurance issues offering expected delivery dates
Developed customized reports utilizing Salesforce ERP to track productivity with regard to back orders and follow-
up phone calls
Assigned task in the data system and measured time from point of sale orders pertaining to the time they were
entered and product shipped; implemented process changes based on the data gathered
Presented customer service team meetings and driving collaborative efforts among the team
Collaborated daily with sales manager to review previous day’s revenue, leads to follow up on, and used Salesforce
reporting effective client service management
Led extensive social media campaign to launch an unrelated product called the PatchLight. The product has become
quite successful since that campaign
Controlled Amazon Seller Central: set pricing, ensured Amazon compliance regulations were followed; Merrow's
seller rating on my watch was 100%
Director of Operations | Big Hearted Books, LLC | Sharon, MA | 2014
Oversaw all daily operations and logistics of company
Developed and implemented daily sales, productivity and profitability reports for data driven decision making
Implemented cost cutting measures to increase e profitability, modified processes for improved efficiency
Re-engineered systempertaining to procurement cost, weight, and size of shipments
Construction Worker and Business Advisor to Owner | Mike Black Builder, LLC | Littleton, MA | 2013 - 2014
Supported and assisted owner in pricing jobs to be sure they are profitable
Managed job sites when Owner was not present, ensured customers were satisfied upon completion of jobs
Vice President | Andrew Dutton Company, Inc. | Avon, MA | 2007 - 2013
Founded and managed customshutter department, gained valuable experience working with Chinese manufacturer
Supervised over 25 personnel within both production and operations; ensure client expectations are always met or
exceeded
Integrated ERP with UPS WorldShip to increase speed of shipping packages; ensured vendors would ship packages
to factory using company UPS account to increase discounts and simplify tracking of inbound shipments
Gained valuable experience with ocean/container shipping. Learned to arrange ocean shipments, customs
regulations,
Collaborated with President and Board of Directors to set salaries, elect company officers, and make all major
strategy and financial decisions for company and shareholders
Worked side by side with President to formulate business planning for company and make budget decisions
Initiated HR practices hiring and firing all company personnel; oversaw all training of new personnel
Previous Career Overview:
Operations Manager | Andrew Dutton, Inc. | Avon, MA | 2002 - 2007
Operations Manager | ADTECH SYSTEMS, Inc | Wayland, MA | 2000 - 2002
Operations Assistant | 1999 - 2000
EDUCATION & TRAINING
Six-Sigma Green Belt Certification (currently Enrolled)
Pro-Source Certification | Online
Master of Business Administration
Babson College, F. W. Olin Graduate School of Business | Wellesley, MA
Bachelor of Arts in Government
Skidmore College | Saratoga Springs, NY