Virgie Montajes has over 20 years of experience in retail management and customer service. She received multiple awards for her performance as Store Manager at Payless ShoeSource from 2011 to 2014, including being #1 in sales and customer service in her district for three years running. She is now a Patient Relation Service customer service specialist at CHI St Luke Hospital, leveraging her strong leadership, sales, and people management skills developed over a career in retail management.

1. VIRGIE MONTAJES
14202 Meadow Valley Lane
Sugar Land, TX 77498
(281) 896-7453
virgiemontajes@ymail.com
ACCOMPLISHMENTS
• Dramatically increased sales and turned around poorly performing stores at my
three assigned stores.
• Received awards for #1 in District-2011 to 2013 (out of 27 stores) for
performance.
• *#1 in Sales in District-2011 to 2014.
• Received Pinnacle Award in 2012 to 2013 for sales and customer service.
PRINCIPLE DUTIES & RESPONSIBILITIES
• Responsible for all store functions including opening, closing and store activities.
• Protect and secure all company assets, including store cash handling.
• Responsible for managing sales forecasting, work scheduling, payroll hours, and
product activities.
• Responsible for evaluating, recruiting, hiring, training, motivating, and the
counseling of team associates.
• Maintain standards of merchandising, presentations, and displays throughout the
store in order to maximize sales.
• Provide leadership and direction to all associates including daily goals.
• Implement policies and procedures including safety guidelines.
• Process all required reports, documents, and memos.
• Inventory control management and shrinkage.
• Customer Service Specialist to help patient and guest for their request.

2. WORK HISTORY
CHI ST LUKE HOSPITAL, Sugar Land ,Texas - 3-2016- present
Patient Relation Service – Customer Service
PAYLESS SHOESOURCE, Sugar Land, Texas 2005-2016
Store Manager
BARNES AND NOBLE, Antioch, CA 2003-2005
Department Head (Cafe Manager)
ANDRONICO'S MARKET, Berkeley, CA 2000- 2003
Bakery Manager
CLAREMONT RESORT AND SPA, Berkeley, CA 1994-2000
Food and Wine Manager and Cafe Manager
EDUCATION
CEBU UNIVERSITY, CEBU, PHILIPPINES
B.S. Business Management
CERTIFICATE- Fundamentals of Personal Law for Managers and Supervisors
AWARDS
#1 in Customer Service-2012 to 2014
Top performer (key performance indicator) in sales for 4 years in a row-2011 to
2014