Sherry Sharpsky is seeking a position that utilizes her strong organizational, communication, and leadership skills. She has 9 years of experience as a shift supervisor overseeing document processing teams. She also has 15 years of experience as a legal assistant supporting plaintiff and defense attorneys. Her background includes managing projects, meeting deadlines, and ensuring quality and accuracy.

1. SHERRY J. SHARPSKY
11 Lee Drive
Wheeling, WV 26003
(304) 280-0854
sherry.sharpsky238@gmail.com
PROFESSIONAL OBJECTIVE
To secure a position combining commitment to professionalism, strong organizational,
interpersonal and communication skills, exemplary work ethic, business experience and a self-
directed personality striving for and leading to company, team and personal success.
PROFILE OF QUALIFICATIONS
 Bachelor of Arts Degree in English
 Nine (9) years of experience as a shift Supervisor, Document Services, effectively
supervising personnel in multiple sites (Wheeling, WV and New York City, NY),
managing workflow, delegating duties to staff and performing quality control of
completed document assignments
 Experienced working in a fast-paced, deadline-driven environment where priorities
change frequently, balancing multiple projects and deadlines by using independent,
decision-making capabilities and solution-orientated attitude
 Understanding and enforcement of standards of performance, performance
management and disciplinary action procedures
 Instrumental in launching new account by leading and directing employees, building and
motivating a team through hard work, dedication and active participation in team building
efforts between multiple sites
 Fifteen years of experience as a legal assistant with solid background in both plaintiff
and defense litigation with a comprehensive knowledge of legal processes and
procedures from basic office functions, document processing, communication,
information management and scheduling
 PC literate having obtained Microsoft Office Specialist Certification – Word Expert (2007)
 Motivated, enthusiastic, self-starter with attention to detail, emphasis on accuracy and
quality, requiring minimal supervision
 Demonstrated ability to manage projects and workflow and execute improvements to
standardized processes and procedures
 Excellent verbal and written communication abilities; exceptional customer service and
interpersonal skills and ability to build relationships with end users, managing their
perception and expectations
PROFESSIONAL EXPERIENCE
Account Operations Supervisor, Document Services, Williams Lea; December, 2005
through June, 2014)
Williams Lea is a global Business Process Outsourcing (BPO) company specializing in Corporate
Information Solutions; providing services directly to the New York law firm of Shearman & Sterling
 Responsible for intake and quality control of job requests from requestors in global
offices
 Clarified job instructions and negotiated and established deadlines with requestors
 Handled Client calls

2.  Managed and established a team oriented, proactive environment and enforced
standards of performance
 Implemented, communicated, gained compliance and enforced standard operating
procedures, protocols and best practices
 Actively participated in bi-weekly supervisor conference calls and conducted team
huddles to ensure team members were "in the know" and encouraged open forum where
ideas could be discussed to assist with increasing production and decreasing error
 Accountable for approving overtime, ensuring that costs stayed within budget
 Ensured focus and coordination was present on and between shifts in the production of
deliverables to the Client in order to meet and/or exceed the Client’s expectations for
quality, timeliness and service
 Maintained open lines of communication with employees, other shift supervisors, work
flow coordinators and management in multiple sites
 Encouraged sharing and feedback on work projects, team relationships and
implementation of procedures, business practices and strategies
 Supervised and maintained adherence to company policies
 Evaluated personnel performance, actively engaged in performance management and
prepared and delivered yearly performance management reviews
 Encouraged supportive team behaviors and recognized team members by nominating
them in the Company's Exceptionals Program where their achievements were
recognized and rewarded
 Managed shift operations with a focus on team accountability, follow-through and
investigation into task force issues
 Implemented and revised new and existing procedures as needed to meet Client's
expectations and improve productivity/utilization
 Maintained Symphony job tracking system and related communications, service and
maintenance logs and employee documentation
 Determined staffing requirements, reviewed schedules daily across all shifts to ensure
adequate coverage and revised schedules as necessary
 Responsible for processing, tracking and electronically calendaring team members' PTO
and maintenance of PTO and holiday tracking sheets all while ensuring adequate
coverage as mandated by client contract
 Assisted with training of new employees on Company and Client policies, procedures
and best practices
 Coordinated with Account Manager to identify and develop shift experts
 Handled sensitive and/or confidential documents and information
 Responsible for meeting minutes from Supervisor conference calls
 Tracked inventory and service of office supplies and equipment
Legal Assistant, Bordas & Bordas, PLLC (2014 – present)
Legal Assistant, Bachmann, Hess, Bachmann & Garden, P.L.L.C.; (1991 - 1998; 2002 - 2005)
Legal Assistant, Flaherty, Sensabaugh & Bonasso, P.L.L.C.; (January, 2001 - April, 2002)
 Assisted multiple plaintiff/defense attorneys in work-up/management of cases from initial
client contact, discovery, trial preparation and final settlement
 Working knowledge/experience in the areas of personal injury, medical malpractice,
wrongful death, nursing home neglect, asbestosis, mesothelioma, property and estate
matters
 Timely completed and filed all court ordered documentation

3.  Provided dependable and timely assistance to attorneys with time sensitive
administrative issues including, but not limited to, preparation of correspondence,
pleadings, scheduling, calendar maintenance, coordinating/scheduling depositions,
hearings, mediation and other meetings through effective communication with opposing
counsel, Judges’ Administrators and other court officials
 Compiled information from expense records and attorney time sheets and prepared final
settlements/closing set documentation, intake and organization of medical records
 Responsible for making direct client contact to gather information for discovery
responses, initial contact with expert witnesses to arrange for their appearance at trial,
making all hotel/travel arrangements and coordinating expert witness commute to/from
courthouses for trial testimony
 Responsible for providing insurance companies with relevant case information in an
effort to meet stringent agreement requirements, consequently becoming familiar with
claims-handling processes/procedures
EDUCATION
Graduate - West Virginia University (1988)
Bachelor of Arts Degree - English
Concentrated studies in psychology and business
TRAINING
 Successfully completed all Williams Lea mandated training courses
 My Learning World Courses for Office 2010
 Received MS Office Specialist Expert Certification in Word 2003 (2007)
 MS Office 2007 training through Wheeling Park High School's Adult Education (2005)