This document is a resume for JayBee Jansen A. Biaña. It summarizes his contact information, career objectives of enhancing skills in a dynamic workplace, technical skills including various software and IT systems, and work experience including roles in IT support, operations, and administration for companies like Accenture, InstaCall Center Solution, and Teletech Cebu. His educational background includes a BS in Information Technology from University of Cebu.

1. JayBee Jansen A. Biaña
6th street Mahayahay, Apas
Cebu City, 6000
Contact #: +63 9324993874
Email address:
jb_jansen3@yahoo.com
Skype:
jb.biana_skype
CAREER OBJECTIVES
 To use my skills in the best possible way for achieving the company's goals
 To enhance my professional skills in a dynamic and fast-paced workplace
SKILLS & EXPERTISE
 Proficient in MSSQL, MYSQL , E-mail Configuration, Visual C++, Visual Basic 6.0,
Database, Linux, Active Directory, Vicidial, FreePBX, PHPMyadmin, GLPI, IP Phone
Configuration, POS(Point of Sale), Pin Pads
 Proficient in Microsoft Windows, Firewall, LAN, Software Installation, and Printers
 Can easily adapt to current situations and in a new working environment
WORK EXPERIENCE
Accenture
Ebloc 3, IT Park, Cebu City
IT Operation Associate – U.S and Canada Stores
Duration of Experience: June 28, 2015 - Present
Duties and Responsibilities:
 Supporting IT problems from store employees by inbound/outbound calls, emails and
chats like: POS (Point of Sale), Pin Pads, desktop, laptops, user accounts, rf guns, register
printers, office printers, hand held scanners, application software and other IT related
problems

2.  Monitoring calls
 SME and POC for Cebu Team since December 2015 – Present
 Updating opened tickets and follow-up calls to resolve the issues
 Supporting on-site technicians
InstaCall Center Solution, Inc.
12/F Unit 1203, Keppel Center, Cebu Business Park
Desktop IT Administrator – Cebu & Montreal Canada Employees
Duration of Experience: May 02, 2012 – July 18, 2014
Duties and Responsibilities:
 Provided desktop and printer support (local and remote)
 Monitored calls and agents
 Provided resolution details to job request raised
 Generated call log reports
 LAN Maintenance/Managing
 IT Devices Inventory using GLPI
 Vicidial Server Maintenance and Setup
 FreePBX Server Maintenance and Setup
 Call System Flow/Setup
 Email configuration – outlook, Gmail and thunderbird accounts.
 IP Phone Configuration and Setup (Yealink, Cisco and Polycom)
Teletech Cebu
Oakridge IT Center, 880 A.S. Fortuna St.
Technical Support Representative
Years of Experience: February 9, 2009 – May 01, 2012
HP (Hewlett-Packard) Support Technician, Home User (North America and Canada)
Duration of Experience: Feb. 2009 – January 2012
 Provided hardware and software technical assistance for HP inkjet printers
 Identified products that are defective and adhere to guidelines in issuing exchange
service
 Track and check the delivery status of replacement printers
 Accepted and processed payments for upgrade and phone support fee for out of
warranty printers.
 Provided floor-walk support to agents.
Charter Communications Support, Home User (North America Region)
Duration of Experience: Feb. 2012 – May 2012
 Assisted in setup and configuration of TV cable service

3.  Performed troubleshooting for TV cable connection issues
 Accepted payments
Keppel Cebu Shipyard
Dad Cleland Avenue, Lapu-Lapu City, Philippines 6015
Warehouse Staff
Years of Experience: September 9, 2008 – December 21, 2008
 Managing the inventory and reports
 Encode purchased orders, released and received items
EDUCATIONAL ATTAINMENT
 BS Information Technology (2004-2008)
University of Cebu – Banilad Campus
Banilad, Cebu City
SEMINARS AND TRAININGS
 University Research Forum (March 2007)
University of Cebu – Banilad Campus
Banilad, Cebu City
EDUCATIONAL RELATED EXPERIENCES
 Purchasing System Project – manual to computerized purchasing system (Visual Basic 6.0
programming language used)
 Sales System Project
 Research
Availability to commence work:
 Immediate
Reason for Leaving From Previous Company:
 Career Opportunity
REFERENCES
Eli Bacolod
Project Manager
Innobuild Kontractors Inc.
+63 9328596339
Francis Kuh Yaoto
Hardware Support Case Controller
Lexmark Research and Development Corporation
+63 9335089415