Ian seeks an IT position to utilize his skills and innovative ideas. He has knowledge in hardware, networking, operating systems, applications like MS Office, PHP, HTML and databases. His work experience includes over a year as a technical support representative providing support for internet, TV and digital voice services. He has training in CCNA Routing and Switching, junior technical support and content management systems. Ian graduated from Technological Institute of the Philippines with a Bachelor's degree in Information Technology.

1. OBJECTIVE
I seek a position in the field of Information Technology in a reputed organization where I can use my
knowledge of technologies as well as information theory and innovative ideas for the benefit of the company.
SKILLS AND INTERESTS
 Knowledge in PC hardware assembly and troubleshooting
 Knowledge in Computer Networking
 Knowledge in Operating Systems and Various Applications
 Knowledge in Programming - (PHP, HTML, MySQL, Oracle)
 Knowledge in Application Software – MS Office (2003, 2007, 2010) (Excel, PowerPoint, Word, Outlook)
WORK EXPERIENCE
Convergys Philippines Corporation – July 2013 - Present
 Technical Support Representative L2
 Support end user customers with their Internet, Digital Voice and TV cable services
 Provides quality customer service and very high customer satisfaction (CSAT)
 Work in shifts and 24x7
 Coordinating and creating trouble-ticket with regards to line connection problems
 Provides voice support to resolve simple to complex technical issues via troubleshooting, customer
walk-through.
 Network Administration, real time setup and troubleshooting of LAN / wireless LAN connectivity
AREAS OF TRAINING
MFI Foundation, Incorporated (formerly Meralco Foundation, Incorporated)
 CCNA Routing and Switching Introduction to Networks
Emerson Network Power Philippines
 Jr. Technical Support – Troubleshooting on Hardware and Software / Basic Networking.
 CMS Analyst – Updating the Clients Personal Data on Content Management System.
July 2012 – November 2012
EDUCATIONAL BACKGROUND
Year Graduated School Attended
 Tertiary: 2008-2013 Technological Institute of the Philippines
1338 Arlegui St., Quiapo, Manila
Bachelor of Science in Information Technology
 Secondary: 2004-2008 St. Mary’s Academy of Guiuan
Guiuan, Eastern Samar
 Primary: 1998-2004 Deparo Elementary School
Deparo, Caloocan City
Ian Neil Bandoy Tang
101 C. Leyva St. Brgy. Balong Bato, San Juan City
Contact No.: (0926) 637-0030
Email Address: tang.ianneil@yahoo.com

2. PERSONAL INFORMATION
 Nickname : Ian
 Age: 22 yrs. Old
 Birth date : December .23, 1989
 Birth place: Sta. Mesa Manila
 Height: 5’5
 Civil status: Single
 Nationality: Filipino
 Religion: Roman Catholic