1. OBJECTIVE
I seek a position in the field of Information Technology in a reputed organization where I can use my
knowledge of technologies as well as information theory and innovative ideas for the benefit of the company.
SKILLS AND INTERESTS
 Knowledge in PC hardware assembly and troubleshooting
 Knowledge in Computer Networking
 Knowledge in Operating Systems and Various Applications
 Knowledge in Programming - (PHP, HTML, MySQL, Oracle)
 Knowledge in Application Software – MS Office (2003, 2007, 2010) (Excel, PowerPoint, Word, Outlook)
WORK EXPERIENCE
Convergys Philippines Corporation – July 2013 - Present
 Technical Support Representative L2
 Support end user customers with their Internet, Digital Voice and TV cable services
 Provides quality customer service and very high customer satisfaction (CSAT)
 Work in shifts and 24x7
 Coordinating and creating trouble-ticket with regards to line connection problems
 Provides voice support to resolve simple to complex technical issues via troubleshooting, customer
walk-through.
 Network Administration, real time setup and troubleshooting of LAN / wireless LAN connectivity
AREAS OF TRAINING
MFI Foundation, Incorporated (formerly Meralco Foundation, Incorporated)
 CCNA Routing and Switching Introduction to Networks
Emerson Network Power Philippines
 Jr. Technical Support – Troubleshooting on Hardware and Software / Basic Networking.
 CMS Analyst – Updating the Clients Personal Data on Content Management System.
July 2012 – November 2012
EDUCATIONAL BACKGROUND
Year Graduated School Attended
 Tertiary: 2008-2013 Technological Institute of the Philippines
1338 Arlegui St., Quiapo, Manila
Bachelor of Science in Information Technology
 Secondary: 2004-2008 St. Mary’s Academy of Guiuan
Guiuan, Eastern Samar
 Primary: 1998-2004 Deparo Elementary School
Deparo, Caloocan City
Ian Neil Bandoy Tang
101 C. Leyva St. Brgy. Balong Bato, San Juan City
Contact No.: (0926) 637-0030
Email Address: tang.ianneil@yahoo.com

2. PERSONAL INFORMATION
 Nickname : Ian
 Age: 22 yrs. Old
 Birth date : December .23, 1989
 Birth place: Sta. Mesa Manila
 Height: 5’5
 Civil status: Single
 Nationality: Filipino
 Religion: Roman Catholic