Loraine Pointer has over 30 years of experience in facilities management, office management, sales, and customer service. She is currently looking for a new role utilizing her experience in areas such as property management, budgeting, project management, administration, and customer service. Her most recent role was as the Office and Facilities Manager for Jee Limited, where she oversaw facilities, administration, and financial management. Prior to that, she worked as a Group Leader at the 2012 Olympics welcoming athletes to the village.
Fiona Hanlon has over 15 years of experience in customer service, people management, and operations. She is currently a Customer Service Team Leader at IFA Member Services, where she manages a team of 10 agents and is responsible for delivering excellent customer experience. Previously, she held roles as a Customer Service Team Member at IFA Member Services and Assistant Manager at Ulster Bank Financial Markets, where she gained experience in performance management, recruitment, process improvements, and customer escalation resolution.
David Wallace is an ambitious individual seeking to develop his career with an innovative company. He has over 25 years of experience in security and cash services, currently serving as Service Manager for G4S in Edinburgh. His career includes roles managing branches and departments, developing staff, ensuring compliance and security, and building strong customer relationships. He has qualifications in management, health and safety, finance, and labor relations.
Mohammed Nasser Salim Alwaili is seeking a people-oriented position that allows for advancement. He has over 12 years of experience in data management, billing, and collections for Majan Electricity Company in Oman. Alwaili holds an MBA from Bedfordshire University and a B.Sc. in finance from Sultan Qaboos University. He is proficient in Microsoft Office, data analysis, and has strong communication, management, and customer service skills.
Shekhar Singh has over 19 years of experience in administration, operations, logistics, and warehouse management. He is currently the Administrative Manager at Amity International School in Lucknow, India. Prior to this, he held administrative and logistics management positions at various education and business organizations. He has strong skills in customer service, administration, staff training, and computer literacy.
This document contains the resume of Michelle Lajom Nicolas. She is seeking a position that allows her to apply and broaden her skills and knowledge. Her experience includes over 2 years as a Retailer Billing Analyst for Shell, handling customers in multiple countries. She also has experience in accounts payable, receivable, billing adjustments, and insurance data processing. Her skills include Microsoft applications, SAP, and adapting to new software. She has received several performance awards and has a background in education.
Aditya Rane has over 5 years of experience in finance domains and currently works as a Quality Coach. He has a proven track record of managing teams, meeting service level agreements, and delivering excellent results for clients in the UK. He is seeking a new job opportunity that provides growth, excellence, and job satisfaction.
Tracey Canciani is seeking an administration and customer service role that utilizes her skills. She has over 30 years of experience in demanding roles focused on customer service, administration, and import/export operations. Her skills include client focus, time management, team building, and understanding business operations. She is proficient in IT systems and has qualifications in supervision and leadership. References are provided from former managers and colleagues.
Mithilesh Kumar Jha has over 16 years of experience in logistics and supply chain management. He currently works as an Assistant Manager of Logistics and SCM at Neo Corp International Ltd. in Pithampur, Madhya Pradesh. Prior to this, he held logistics and SCM roles at Kriti Industries and ITL Industries. He is proficient in SAP, MS Office, and managing teams and processes to improve business performance.
Fiona Hanlon has over 15 years of experience in customer service, people management, and operations. She is currently a Customer Service Team Leader at IFA Member Services, where she manages a team of 10 agents and is responsible for delivering excellent customer experience. Previously, she held roles as a Customer Service Team Member at IFA Member Services and Assistant Manager at Ulster Bank Financial Markets, where she gained experience in performance management, recruitment, process improvements, and customer escalation resolution.
David Wallace is an ambitious individual seeking to develop his career with an innovative company. He has over 25 years of experience in security and cash services, currently serving as Service Manager for G4S in Edinburgh. His career includes roles managing branches and departments, developing staff, ensuring compliance and security, and building strong customer relationships. He has qualifications in management, health and safety, finance, and labor relations.
Mohammed Nasser Salim Alwaili is seeking a people-oriented position that allows for advancement. He has over 12 years of experience in data management, billing, and collections for Majan Electricity Company in Oman. Alwaili holds an MBA from Bedfordshire University and a B.Sc. in finance from Sultan Qaboos University. He is proficient in Microsoft Office, data analysis, and has strong communication, management, and customer service skills.
Shekhar Singh has over 19 years of experience in administration, operations, logistics, and warehouse management. He is currently the Administrative Manager at Amity International School in Lucknow, India. Prior to this, he held administrative and logistics management positions at various education and business organizations. He has strong skills in customer service, administration, staff training, and computer literacy.
This document contains the resume of Michelle Lajom Nicolas. She is seeking a position that allows her to apply and broaden her skills and knowledge. Her experience includes over 2 years as a Retailer Billing Analyst for Shell, handling customers in multiple countries. She also has experience in accounts payable, receivable, billing adjustments, and insurance data processing. Her skills include Microsoft applications, SAP, and adapting to new software. She has received several performance awards and has a background in education.
Aditya Rane has over 5 years of experience in finance domains and currently works as a Quality Coach. He has a proven track record of managing teams, meeting service level agreements, and delivering excellent results for clients in the UK. He is seeking a new job opportunity that provides growth, excellence, and job satisfaction.
Tracey Canciani is seeking an administration and customer service role that utilizes her skills. She has over 30 years of experience in demanding roles focused on customer service, administration, and import/export operations. Her skills include client focus, time management, team building, and understanding business operations. She is proficient in IT systems and has qualifications in supervision and leadership. References are provided from former managers and colleagues.
Mithilesh Kumar Jha has over 16 years of experience in logistics and supply chain management. He currently works as an Assistant Manager of Logistics and SCM at Neo Corp International Ltd. in Pithampur, Madhya Pradesh. Prior to this, he held logistics and SCM roles at Kriti Industries and ITL Industries. He is proficient in SAP, MS Office, and managing teams and processes to improve business performance.
Leigh Joiner has over 20 years of experience in operations management, business development, customer service, and sales roles within the automotive and facilities management industries. They are skilled at managing large operations, developing strategies, resolving complex complaints, motivating teams, and consistently delivering profitable solutions. They have a track record of success in senior management positions and are adept at presenting to board and executive level stakeholders.
This document contains a resume for Mazhar Munawer seeking a position in customer service or administration. He has over 4 years of experience as an Executive with Etisalat Yellow Pages and over 2 years of experience as a Logistic Coordinator and Technician with Du Telecom in Dubai. He has a Bachelor's degree in Business Administration and is proficient in Microsoft Office, email, and internet applications. His objective is to use his experience to contribute to organizational growth in a professionally stimulating environment with career advancement opportunities.
Kenneth M. Lloyd has over 30 years of experience in business management, administration, and customer service roles. He holds an MBA, BSc in Business Administration, and various management certificates. His most recent role is as an Inventory Control Associate with Fosters Food Fair Ltd. He previously worked as a Business Manager for an construction company and in supervisory customer service roles.
The document is a resume for Christine Clifford, who has 10 years of experience in human resources. Her background includes experience in recruitment, staff development, benefits and compensation, HR policies, and legal compliance. She currently works as a human resources professional and has previously held HR roles at companies like BP Australia Ltd, Agostino Group, and Spastic Centres of SA. Her resume lists her education and certifications in areas like workplace training, occupational health and safety, and HR. It also provides details of her roles and responsibilities at previous employers as well as key accomplishments.
Irene Ann Ryan is seeking a new challenging role that utilizes her skills and experience in the financial sector. She has over 15 years of experience in client service and management roles at Nedbank Ltd, where she is currently a Team Leader in Client Service. In this role, she manages a team and is responsible for customer service standards, relationship building, staff development and training, and achieving sales targets. Previously, she worked as a cashier where she accurately recorded financial information. She has extensive training and qualifications in banking, financial advisory services, coaching, and health and safety.
Maureen Singh is a Trinidadian national with over 30 years of experience in banking. She currently serves as the Vice President of Corporate Services at eTeck, where she provides strategic leadership for corporate support functions. Prior to this role, she held several senior management positions in banking and finance in Trinidad and Tobago and the Eastern Caribbean, including Country Manager at DHL Barbados and Director of Analysis at the Financial Intelligence Unit. She holds an Executive MBA from the University of the West Indies and an Associate's Degree in Business Administration.
Richard Hamley has over 30 years of experience in financial services, including roles in banking, financial advising, business analysis, and learning and development. He is currently a Business Development Manager at Legal & General, where he designs and delivers training to external partners on products, regulations, and skills. Prior roles included quality control, project management, and complaint investigation. He aims to broaden his training skills through the CIPD qualification to better identify learning styles and appeal to all trainees.
This curriculum vitae outlines Chukwudifu Iwegbu's career history and qualifications. He has over 15 years of experience in logistics, transportation, and supply chain management, currently working as the Logistics and Accommodation Manager for Springjoys Ltd in the UAE. He holds a Bachelor's degree in Political Science and has received several awards for his work and achievements in cost reduction, efficiency improvements, and customer satisfaction.
Team Relocations is a global relocation services company that provides integrated relocation services worldwide for multinational corporations and governments. They offer a full range of relocation services from destination services and temporary accommodation to international moving services and expense management. Team Relocations aims to deliver excellent customer service through a single point of contact and carefully selected partner network to ensure consistent high quality service worldwide.
- The document provides a personal and career profile for an experienced facilities management professional seeking a new role in property or facilities management.
- He has over 18 years of experience managing facilities for various properties like universities, hospitals, malls, and hotels in India and Gulf countries.
- He is currently a Business Development Manager for a facilities management company in Saudi Arabia, responsible for managing client projects and business development.
Marion van Kollenburg has over 30 years of experience in project management, facility management, and administrative roles. She has a diploma in facility management and certificates in Prince II project management and CGI trainings. Her most recent role was as a project coordinator and manager at CGI, where she supported project managers with administration and ensured quality, deadlines, and customer satisfaction. She has extensive experience managing both national and international projects.
- The document contains the resume of Nittala Sreenivas outlining his 20+ years of experience in logistics and express package distribution.
- He currently works as a Business Development Manager for Blue Dart Express Ltd, India's largest courier company, where he is responsible for sales, client relationships and process improvement initiatives.
- Prior to this, he held roles in customer service, operations and business development with the same organization, receiving multiple awards for sales and service excellence over the years.
Rachel Wardle has over 15 years of experience in business, project management, and human resources. She has a proven track record of building relationships, managing complex projects, and communicating effectively at all levels of an organization. Her career has involved roles in finance, strategy, resource planning, and HR. She is skilled in areas like change management, problem solving, and developing teams.
Adam Emsley is an experienced manager with over 16 years of experience managing contact centers and customer service teams. He is currently the Head of Customer Service at Redfern, an online business travel management company, where he oversees a team of 89 employees. Prior to his current role, he held management positions at Barclays Bank and O2 UK, where he was nominated for employee of the year. He has a strong track record of improving customer satisfaction, managing teams, and achieving goals.
The document summarizes a presentation given by Michelle Hoskin from Standards International on achieving best practice. The presentation covered (1) an introduction to Standards International and their certifications, (2) the key elements of best practice including culture, leadership, processes, and continual improvement, and (3) tools and standards like ISO 22222 and BS 8577 that firms can implement to achieve best practice. The presentation provided principles and examples for firms to design effective teams, management systems, and processes to deliver excellent client service.
Edel Geoghegan has over 15 years of experience in risk management and operational roles within investment banking. She is currently working at Barclays in London as part of the Investment Bank Operations Governance & Assurance team, where she is responsible for monitoring risk events, adherence to policies, and producing reports for senior management. Previously, she held risk and operational control roles at Bank of America Merrill Lynch in London, and has experience in trade support, client administration, and training. She holds a BA in Financial Services and has received awards for her work and cost-saving initiatives.
This resume summarizes Katty Demeuleneere's experience as a financial services professional with over 20 years of experience managing projects and businesses globally. She has a proven track record of analyzing strategic initiatives, delivering training, integrating systems post-merger, and advising senior management. Her experience includes roles at Macquarie Group, CLSA, Merrill Lynch, Commonwealth Bank of Australia, and Deutsche Bank across locations like Australia, Hong Kong, New York, London, and Belgium.
The document is a resume for Vincent Callaghan, an experienced team manager seeking a new management position. He has over 15 years of experience managing teams in recycling, IT, and finance. His skills include team building, project management, process improvement, and strategic planning. He holds certifications in PRINCE2 and ITIL problem management and seeks to bring his expertise to a new employer.
Why Only Best Practice Makes Perfect! PresentationMichelle Hoskin
This document summarizes a presentation on best practices for financial services companies. It discusses establishing best practices through certifications like ISO 22222 and BS 8577. These certifications provide standards for areas like client management, financial planning processes, and continual improvement. The presentation provides principles for companies to achieve perfection, including designing effective teams, setting clear goals and policies, implementing organized processes through an Operations Management System, and continually improving practices through feedback.
The document provides a professional profile and resume for Jan Schulze. It summarizes his experience as an operations manager and B2B team leader for Ebookers over the past 12 years, where he installed and managed multiple sales, service, and business development teams. It also lists his competencies and achievements, including reducing average call handling times by 20% and growing a B2B unit by 20% in 2015. His professional experience includes roles at Lufthansa and as an independent financial advisor earlier in his career.
The document is a cover letter and resume for an individual applying for a position. It summarizes the applicant's extensive experience in auditing, construction, manufacturing, education and management fields. The applicant possesses skills in quality management systems, process improvement, lean manufacturing, training and communication. They have experience establishing organizations, facilitating change and building teams. The resume provides details of the applicant's work history, achievements and qualifications for the position.
Caroline Wright has over 10 years of experience in human resources consulting and management. She has worked in a variety of industries, specializing in training and development. Her experience includes designing and delivering HR strategies, managing training programs, and implementing new HR systems. She is proficient in various HR systems and tools and enjoys collaborating with cross-functional teams.
Leigh Joiner has over 20 years of experience in operations management, business development, customer service, and sales roles within the automotive and facilities management industries. They are skilled at managing large operations, developing strategies, resolving complex complaints, motivating teams, and consistently delivering profitable solutions. They have a track record of success in senior management positions and are adept at presenting to board and executive level stakeholders.
This document contains a resume for Mazhar Munawer seeking a position in customer service or administration. He has over 4 years of experience as an Executive with Etisalat Yellow Pages and over 2 years of experience as a Logistic Coordinator and Technician with Du Telecom in Dubai. He has a Bachelor's degree in Business Administration and is proficient in Microsoft Office, email, and internet applications. His objective is to use his experience to contribute to organizational growth in a professionally stimulating environment with career advancement opportunities.
Kenneth M. Lloyd has over 30 years of experience in business management, administration, and customer service roles. He holds an MBA, BSc in Business Administration, and various management certificates. His most recent role is as an Inventory Control Associate with Fosters Food Fair Ltd. He previously worked as a Business Manager for an construction company and in supervisory customer service roles.
The document is a resume for Christine Clifford, who has 10 years of experience in human resources. Her background includes experience in recruitment, staff development, benefits and compensation, HR policies, and legal compliance. She currently works as a human resources professional and has previously held HR roles at companies like BP Australia Ltd, Agostino Group, and Spastic Centres of SA. Her resume lists her education and certifications in areas like workplace training, occupational health and safety, and HR. It also provides details of her roles and responsibilities at previous employers as well as key accomplishments.
Irene Ann Ryan is seeking a new challenging role that utilizes her skills and experience in the financial sector. She has over 15 years of experience in client service and management roles at Nedbank Ltd, where she is currently a Team Leader in Client Service. In this role, she manages a team and is responsible for customer service standards, relationship building, staff development and training, and achieving sales targets. Previously, she worked as a cashier where she accurately recorded financial information. She has extensive training and qualifications in banking, financial advisory services, coaching, and health and safety.
Maureen Singh is a Trinidadian national with over 30 years of experience in banking. She currently serves as the Vice President of Corporate Services at eTeck, where she provides strategic leadership for corporate support functions. Prior to this role, she held several senior management positions in banking and finance in Trinidad and Tobago and the Eastern Caribbean, including Country Manager at DHL Barbados and Director of Analysis at the Financial Intelligence Unit. She holds an Executive MBA from the University of the West Indies and an Associate's Degree in Business Administration.
Richard Hamley has over 30 years of experience in financial services, including roles in banking, financial advising, business analysis, and learning and development. He is currently a Business Development Manager at Legal & General, where he designs and delivers training to external partners on products, regulations, and skills. Prior roles included quality control, project management, and complaint investigation. He aims to broaden his training skills through the CIPD qualification to better identify learning styles and appeal to all trainees.
This curriculum vitae outlines Chukwudifu Iwegbu's career history and qualifications. He has over 15 years of experience in logistics, transportation, and supply chain management, currently working as the Logistics and Accommodation Manager for Springjoys Ltd in the UAE. He holds a Bachelor's degree in Political Science and has received several awards for his work and achievements in cost reduction, efficiency improvements, and customer satisfaction.
Team Relocations is a global relocation services company that provides integrated relocation services worldwide for multinational corporations and governments. They offer a full range of relocation services from destination services and temporary accommodation to international moving services and expense management. Team Relocations aims to deliver excellent customer service through a single point of contact and carefully selected partner network to ensure consistent high quality service worldwide.
- The document provides a personal and career profile for an experienced facilities management professional seeking a new role in property or facilities management.
- He has over 18 years of experience managing facilities for various properties like universities, hospitals, malls, and hotels in India and Gulf countries.
- He is currently a Business Development Manager for a facilities management company in Saudi Arabia, responsible for managing client projects and business development.
Marion van Kollenburg has over 30 years of experience in project management, facility management, and administrative roles. She has a diploma in facility management and certificates in Prince II project management and CGI trainings. Her most recent role was as a project coordinator and manager at CGI, where she supported project managers with administration and ensured quality, deadlines, and customer satisfaction. She has extensive experience managing both national and international projects.
- The document contains the resume of Nittala Sreenivas outlining his 20+ years of experience in logistics and express package distribution.
- He currently works as a Business Development Manager for Blue Dart Express Ltd, India's largest courier company, where he is responsible for sales, client relationships and process improvement initiatives.
- Prior to this, he held roles in customer service, operations and business development with the same organization, receiving multiple awards for sales and service excellence over the years.
Rachel Wardle has over 15 years of experience in business, project management, and human resources. She has a proven track record of building relationships, managing complex projects, and communicating effectively at all levels of an organization. Her career has involved roles in finance, strategy, resource planning, and HR. She is skilled in areas like change management, problem solving, and developing teams.
Adam Emsley is an experienced manager with over 16 years of experience managing contact centers and customer service teams. He is currently the Head of Customer Service at Redfern, an online business travel management company, where he oversees a team of 89 employees. Prior to his current role, he held management positions at Barclays Bank and O2 UK, where he was nominated for employee of the year. He has a strong track record of improving customer satisfaction, managing teams, and achieving goals.
The document summarizes a presentation given by Michelle Hoskin from Standards International on achieving best practice. The presentation covered (1) an introduction to Standards International and their certifications, (2) the key elements of best practice including culture, leadership, processes, and continual improvement, and (3) tools and standards like ISO 22222 and BS 8577 that firms can implement to achieve best practice. The presentation provided principles and examples for firms to design effective teams, management systems, and processes to deliver excellent client service.
Edel Geoghegan has over 15 years of experience in risk management and operational roles within investment banking. She is currently working at Barclays in London as part of the Investment Bank Operations Governance & Assurance team, where she is responsible for monitoring risk events, adherence to policies, and producing reports for senior management. Previously, she held risk and operational control roles at Bank of America Merrill Lynch in London, and has experience in trade support, client administration, and training. She holds a BA in Financial Services and has received awards for her work and cost-saving initiatives.
This resume summarizes Katty Demeuleneere's experience as a financial services professional with over 20 years of experience managing projects and businesses globally. She has a proven track record of analyzing strategic initiatives, delivering training, integrating systems post-merger, and advising senior management. Her experience includes roles at Macquarie Group, CLSA, Merrill Lynch, Commonwealth Bank of Australia, and Deutsche Bank across locations like Australia, Hong Kong, New York, London, and Belgium.
The document is a resume for Vincent Callaghan, an experienced team manager seeking a new management position. He has over 15 years of experience managing teams in recycling, IT, and finance. His skills include team building, project management, process improvement, and strategic planning. He holds certifications in PRINCE2 and ITIL problem management and seeks to bring his expertise to a new employer.
Why Only Best Practice Makes Perfect! PresentationMichelle Hoskin
This document summarizes a presentation on best practices for financial services companies. It discusses establishing best practices through certifications like ISO 22222 and BS 8577. These certifications provide standards for areas like client management, financial planning processes, and continual improvement. The presentation provides principles for companies to achieve perfection, including designing effective teams, setting clear goals and policies, implementing organized processes through an Operations Management System, and continually improving practices through feedback.
The document provides a professional profile and resume for Jan Schulze. It summarizes his experience as an operations manager and B2B team leader for Ebookers over the past 12 years, where he installed and managed multiple sales, service, and business development teams. It also lists his competencies and achievements, including reducing average call handling times by 20% and growing a B2B unit by 20% in 2015. His professional experience includes roles at Lufthansa and as an independent financial advisor earlier in his career.
The document is a cover letter and resume for an individual applying for a position. It summarizes the applicant's extensive experience in auditing, construction, manufacturing, education and management fields. The applicant possesses skills in quality management systems, process improvement, lean manufacturing, training and communication. They have experience establishing organizations, facilitating change and building teams. The resume provides details of the applicant's work history, achievements and qualifications for the position.
Caroline Wright has over 10 years of experience in human resources consulting and management. She has worked in a variety of industries, specializing in training and development. Her experience includes designing and delivering HR strategies, managing training programs, and implementing new HR systems. She is proficient in various HR systems and tools and enjoys collaborating with cross-functional teams.
The document provides a curriculum vitae for Inge Hayhurst. It outlines her educational qualifications including a FAIS Representative Certificate from 2014 and a CIBM Diploma in Management Accounting and Finance from 2003. It also lists her work experience including as a Data & Application Landscape Manager at EY from 2015-2016 and as an Owner of Clutter Solutions from 2013-2015 providing document management solutions. Her previous role was Quality & Risk Management Manager at EY from 2000-2013.
Solving Efeso is a top management consulting firm with over 25 years of experience in strategy, operational excellence, and business change. They provide strategic consulting, change management, and help with operational excellence through their World Class Operations system. They have a global presence with over 350 consultants from 34 countries. Their approach combines strategic and operational expertise to identify opportunities for clients and ensure recommendations are culturally and operationally feasible.
CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)Tejas Desai
I am an engineering graduate, post graduated as a Master in Business Management and have work experience of more then 14 years. I am looking for a suitable opportunity that will enable me to use my knowledge and skills towards optimizing the organisations resources and maximize profits.
Mark Jones has over 20 years of experience in risk management, business continuity, disaster recovery, and crisis management. He is currently the Head of Operational Risk and Business Continuity at Money Advice Service, where he implemented a business continuity management system and policies. Prior to that, he held similar roles at Healthcare at Home, University College London, London School of Economics, and several banks.
Jennifer Dodsworth is a highly experienced HR professional with over 13 years of experience in HR roles within the armed forces and private sector. She currently works as the Head of People for HarperCo Limited, where she is responsible for all aspects of HR including recruitment, learning and development, and employee relations. She has extensive experience in areas such as policy development, absence management, and performance management. She also has financial management qualifications and experience.
The document is a curriculum vitae for an individual seeking a progressive management role. It summarizes their 13 years of experience in financial services, including roles as a contact center manager and several branch manager positions. It details responsibilities such as managing performance, customer relationships, and processes. The individual's career objective and qualifications demonstrate extensive experience in customer service, sales, and people management.
Julian Charatan has over 25 years of experience in business systems analysis and technical support roles at JPMorgan and other companies. He has led teams and taken on responsibility for requirements definition, documentation, testing, training, and issue resolution on international projects. Most recently he has been the lead business systems analyst for JPMorgan's International Card Services, responsible for migrations, payments automation, and regulatory projects across EMEA. He has an MSc in Information Systems and relevant professional certifications.
Sili Rosy is a Lebanese national born in 1989. She currently works as a Corporate Administration Officer for Mitsulift, where she oversees after sales operations and ensures policies and procedures are followed. Previously she has held roles as an Account Executive in Mitsulift's After Sales Department and in freight customer service. She has a Master's degree in Marketing and Communication and a Bachelor's degree in International Business Management. She is fluent in Arabic, French, and English and has participated in various professional development workshops.
Rozanne Hesler is a British/South African senior finance professional with over 20 years of experience in strategic management, procurement, and administrative roles. She currently holds the role of Commercial and Administration Manager at Family Start Manukau in New Zealand, where she manages financial administration, identifies and mitigates risks, negotiates supplier contracts, ensures regulatory compliance, and provides board secretariat support. Previously, she held roles such as Clinical Service Team Administrator, Managing Director's PA, and credit controller for various companies in industries like manufacturing, construction, and healthcare. She possesses skills in accounting, budgeting, systems implementation, and relationship management.
Maria Achilleoudes is a Lean Six Sigma Master Black Belt, Certified Management Consultant, and trainer with extensive international experience in lean, quality management, and business transformation. She has led numerous process improvement projects achieving significant cost savings and efficiency gains across industries. As an independent consultant since 2001, her project work includes implementing Lean Six Sigma for a major bank and developing business models for a post-merger integration and a stock brokerage firm.
1. Page 1 of 4
Loraine Pointer
T: 07762 323248 E: lorainepointer@outlook.com
loraine-pointer-82b79614
A: Tonbridge, Kent, TN10 3EJ
PROFILE
I am an operational manager with a wealth of experience in facilities and asset management, all aspects of office management, sales and
customer service. Having worked in both SMEs and large corporate international companies I can offer prospective employers complete
flexibility. My key skills and experience are listed below. A “people person” I am able to cultivate working relationships with colleagues,
customers and suppliers at all levels. I am highly organised, dependable, loyal, committed, a problem-solver and an ideas generator. I am
looking for an exciting new role and would be available for an immediate start.
EXPERIENCE:
Facilities/Asset Management: Office Management: Sales/Customer service:
IAM Asset Management certification Business Management System (BMS)
administration/compliance
Retail management
Commercial property management HR/Line management Account management
Residential property management Supplier procurement/management Sales person
Budget management – Capex,
overheads
HSE management/risk assessment Sales planning & forecasting
Solicitor liaison ( leases, property
issues)
Internal auditing International shipping – Advanced
letter of credit trained
PM – office moves, refurbishments,
construction
Event management Stock planning & control
Utilities management – cost analysis,
supplier comparison
Documentation management Sales target accountability
Service supplier agreement
management
Systems administration Sales event management
Office security management Office management – administration
& services
VIP & HNWI customer service skills
Risk assessment scheduling &
execution
PA/Business support Coordination of retailer bonus
schemes & incentives
Security check monitoring Reporting & presentation to Board
level
Development of retailer standards
compliance framework & KPIs
Change management Operational policy & procedure
development & implementation
International order coordination
Presentation planning & execution Trade show stand host
Disaster recovery planning &
maintenance
Sales reporting to Board level
Corporate Social Responsibility
management
Sales business model development
and implementation
Finance – budget management,
accounts receivable controlling &
payables
Sales team training presentations
TRAINING
The Institute of Asset Management (IAM) certificate in Asset Management – Asset Management Academy
Management Development Programme – HKew Limited
o Myers Briggs Type Indicator training, financials & business, communication, people management, motivation, leadership
Advanced Level Microsoft Word - Souters
Advanced Level Microsoft Outlook - Souters
Intermediate Level Microsoft Excel – The Training Company
Executive Personal Assistant Course (distinction) – Souters
Advanced Letter of Credit course
Project Management – Project Consulting Limited
2. Page 2 of 4
EMPLOYMENT
(Company names contain hyperlinks to websites where available)
Jee Limited, Tonbridge November 2012 to February 2016
Office & Facilities Manager
Reporting to the Managing Director and Finance Director, I was responsible for the management and supervision of the administration team,
facilities services and operations, the smooth running of all Jee Limited’s commercial and residential properties and their related financial
budgets and office projects from planning to implementation. Additionally, I was involved in the company’s Health and Safety, Business
Management System and Internal Auditing functions, was Personal Assistant to the Managing Director and generally provided business support
to the Leadership Team as required.
Achievements:
Property management of 3 commercial sites in Aberdeen, London & Tonbridge
Managed a budget of £390K
Project managed two office moves and office refurbishments and facility construction
Attended an Asset Management Course & achieved Institute of Asset Management certification
Property managed 16 residential properties & communal areas, chaired the annual residents’ AGM & set the annual budget
Carried out utilities cost analysis and achieved overheads savings
Managed all facilities issues and services
Carried out the role of Health and Safety representative, HSE point of contact for staff, issued minutes for the regular HSE meetings,
managed risk assessments, carried out HSE staff inductions, sourced and implemented HSE training for all staff. Worked to achieve
Jee’s HSE annual targets & issued progress reports
As part of an internal audit team I planned, carried out and reported findings on several divisional internal audits per year
Line managed the Administration team carrying out recruitment, probation monitoring, appraisals, and providing guidance and
training
Performed company HR support through carrying out interviews and exit interviews and providing references as required
Maintained the Company’s Business Management System (BMS) – analysed procedure compliance to standards ISO 9001, 14001,
18001, created process maps, supported external audits by the DNV certification company, maintained the BMS on the Company’s
intranet
Managed and controlled the creation and amendments to the suite of documentation templates
Member of the management ‘Disaster Recovery’ Team
London Organising Committee of the Olympic & Paralympic Games Ltd (LOCOG) May to September 2012
Athletes’ Village Welcome Centre Group Leader
As Welcome Centre Group Leader within the Village Management Team, my role was primarily to ensure that all the athletes and officials
attending the 2012 Olympic and Paralympic Games received a warm and professional greeting upon arrival to the Athletes’ Village, expedite
their progress through security, accreditation and transport procedures as smoothly as possible, facilitate and coordinate processes for all in-
house function areas and liaise with all village function areas in resolving any issues that arose. The role required the management of 10 Team
Leaders and 32 Volunteers to carry out these tasks and keep them motivated and engaged whilst the Welcome Centre operated 24 hours a day,
7 days a week for the duration of the Games.
Achievements:
Provided leadership, consistency and motivation to both the Team Leader and Volunteer teams
Ensured all Welcome Centre Team members and supporting function area staff complied with agreed LOCOG service levels,
operational requirements and standards by constantly monitoring operations
Assisted the Welcome Centre Manager in the development of detailed operating plans and procedures for the Welcome Centre
Developed and implemented training programmes for 10 paid and 32 volunteer staff
Devised the roster for all Welcome Centre volunteers and was the key point of contact for all leading up to the games
Managed the daily operations and servicing of the Welcome centre facility to ensure operations ran smoothly
Liaised with all function areas in the village to ensure outstanding service and to identify and resolve any issues
Chaired daily Welcome Centre Function Area meetings, collated reporting data and sent daily report to the Senior Village
Management Team
Identified and resolved any issues or concerns as timely and efficiently as possible and escalated any issues as necessary
Organised social and team building events
Assisted in the ‘wrap up’ procedures and activities at the Welcome Centre at the finish of the Games
Temporary Office Management and Administration November 2011 to May 2012
Whilst going through the recruitment process for the London 2012 Olympic and Paralympic games I carried out two temporary roles, firstly a
two month position with “Wowlaw Solicitors” producing commercial law documentation and a three month role as office administrator with
Jee Limited.
3. Page 3 of 4
Artique Galleries, Royal Tunbridge Wells August 2009 to October 2011
Gallery Manager
I managed the Artique fine art gallery in Tunbridge Wells retailing artwork by award-winning international artists with responsibilities to achieve
sales targets, recruit, train and manage employees, stock planning and control, maintain company standards and ethos, establish working
relationships with suppliers, organise and host artist exhibitions and events, develop and execute marketing strategies.
Achievements:
Increased Gallery profit and turnover over the two consecutive financial years
Organised and hosted twelve artist events
Improved operational processes and introduced new point of sale, materials and media coverage.
Rolls-Royce Motor Cars Limited, Chichester July 2002 to April 2009
I worked at the newly formed Rolls-Royce Motor Cars Limited, owned by the BMW Group from 2002. During this time I worked in the Finance,
Sales Operations and Aftersales departments. A key challenge in each of my four roles was to define and implement new processes, procedures
and systems within sales and finance infrastructures.
Compliance Manager 2007 - April 2009
Reporting to the Aftersales General Manager, I completed an eighteen-month compliance and project management role for the department. I
also attended a Project Management course with Project Consulting Limited.
Achievements:
Developed standards compliance framework
Defined global aftersales policies and procedures and KPI’s providing reference to UK and global Aftersales
In collaboration with the legal department and Aftersales Heads Of Department reviewed and identified improvements to aftersales
SLA’s, Dealer Bonus and Incentive schemes
Coordinated the creation of documentation defining targets and future strategies of Rolls-Royce Aftersales services together with
annual departmental budget documentation
Managed the Customer Relationship Management survey analysis programme
Managed a ‘Business Risk Assessment’ project for Sales, Marketing and Aftersales departments as part of full company assessment
Sales Planning and Controlling Manager 2006 – 2007
My role was to plan the global production share and priority build of the annual motor car production, produce global sales forecasts and report
Company sales results to the Roll-Royce and BMW Board.
Achievements:
Defined and managed the production sales plan to support the company in achieving wholesale and retail targets
Analysed sales and production data to provide five year forecasting plans of present and future vehicle models
Chaired the monthly Sales Operations and Planning Meetings presenting monthly sales figures and review of the current global Rolls-
Royce sales climate to the Heads of Department and the Managing Director
Sales Support Manager 2004 – 2006
Reporting to the Sales Operations General Manager, I coordinated the order process of all Rolls-Royce motorcars sold to Asia Pacific & Australia.
Achievements:
Ensured all APAC motor car orders were created accurately and on time by managing the full order process Central liaison role
between the Dealers, the Regional Director, Manufacturing departments, Bespoke Design team, Logistics and Finance
Supported the Regional Director and Sales Management team to resolve regional issues related to legal and business model
agreements
Represented Rolls Royce in the Far East and Australia, carrying out in-country training with all APAC Rolls Royce Dealers
Responsible for training all new team members
Hosted VIP customer visits to the Rolls-Royce Headquarters
Supported Marketing in the launch of the Phantom at the British Motor Show and Goodwood Festival of Speed by presenting the
motor car to the General Public
Accounts Receivable Supervisor 2002 - 2004
Reporting to the Accounting General Manager, I created and established the new Rolls-Royce Accounts Receivable function.
Achievements included:
Defined and created the Accounts Receivable job description, processes and procedures
Established a business relationship with Deutsche Bank and negotiated service agreements between the Bank and Rolls-Royce
Ensured all Rolls-Royce Dealers had secure payment terms in place as appropriate to the risk levels of their country to prevent
company financial risk
Appointed member of the Company’s staff committee, attending meetings with representatives from all divisions of Rolls Royce
4. Page 4 of 4
Healthcare Technology (Cardiosport) Limited, Chichester March 2001 to July 2002
Team Leader, World Sales Department
Healthcare Technology Limited manufactures fitness heart rate monitors under the branding of ‘Cardiosport’. I managed the UK customer
service and warehouse staff with responsibility for the delivery and export of wholesale and retail sales orders, sales forecasts, manufacture
planning and importation of stock from the Company’s manufacturing plant.
ICI Agrochemicals (name change to Zeneca 1994 & Syngenta 2000), Haslemere 1988 to 1999
ICI Agrochemicals, now Syngenta, is a world-leading manufacturer of Herbicides, Fungicides, Pesticides and Insecticides. I worked within the
European Technical Product team and the Asia Pacific Sales Team.
Customer Service Manager/Customer Service Assistant 1994-1999
International ‘deep sea’ export order handling and documentation against letters of credit.
Personal Assistant to Finance Manager/Secretary to European Technical Manager & Team 1988-1994
EDUCATION
BTEC National Diploma in Business and Travel & Tourism - Northbrook College of Technology, Worthing 1984 – 1986
6 ‘O’ Levels & 2 C.S.E.s, RSA Typewriting stage 1 & II – Chichester High School for Girls 1979 – 1984