1. Cevtiva L. Mismash
Mismash30@gmail.com
1583 S 1000 E #12
Clearfield UT, 84015
385-209-8031
Career Objective
To learn and grow with a company on a long term basis, to which can utilize, improve my skills and
work habits in order to better perform my job at an excelling level for mutual success.
Summary of Qualifications
• Skilled in using Microsoft Office
• Supervisory/Team lead experience
• Have excellent written and verbal communication skills.
• Self-motivated and independent worker.
• Great at multitasking and time management
Education
Salt Lake Community College - Salt Lake City, UT ------------------------------------- 2 years
West Jordan High School - Salt Lake City, UT ------------------------------------------ 1996
Employment History
National Fitness Financial, Inc. Layton, UT----------------------- February 2009- Present
Advanced Collections Agent
• Qualify accounts for collections by verifying/obtaining correct information on customers with past
due balances.
• Call previous/existing customers with past due balances to negotiate payments and/or
settlements often exceeding my goals and setting a new pace for my team.
• Maintain several inbound/outbound phone lines for myself and my team when needed.
• Process a large number of payments daily via credit card and ensure that confirmations are sent.
• Adhere to and have a working knowledge of the FDCPA regulations.
Advance Insurance and Benefits Salt Lake City, UT--------------------- April 2003- January 2009
Office Administration/Receptionist
• Coordinating staff schedules to set appointments.
• Managed all inbound calls to assist office personnel.
• Planned and coordinated all office events and parties.
• Made calls to customers who were past due to prevent those policies from relapse.
• Petty cash accounting/management.
• Processed paperwork for new hires, payment processing and writing internal policies.
ADT Security Salt Lake City, UT--------------------- July 1999- January 2003
Administrative/Clerical
• Maintaining/updating office files, and created office memorandums.
• Assisted staff from all departments with daily fax and email needs.
• Managed all inbound calls and messages.
• Made collection attempts on past due, high balance accounts.
• Created/generated ads to potential customers.