2. PERSONAL DETAILS:
Name: Helen Ciavarella (nee Camilleri)
Address: 20 RockfieldStreet,
Epping Vic 3076.
Telephone: 0402 248 512 (Mobile)
EmailAddress: mhcls@iinet.net.au
Current Position: Administration for Family Building Business
Tutoring primary schoolstudents with specialneeds
From prep – grade 6
Objective
In customer service my objective is to providesuperior service to those I serve through
having a caring and warm attitude, beingcreativein undertakingmyresponsibilities,
providing ideas to myemployers to systemise the componentsof service weare
attending to and creating an atmosphereof happinessand fun in the work
environmentthat willhelp to improvethe qualityof life of those around me.
I have a very positiveunderstanding of the CustomerService role and have had
variousjobs in this area. The mainobjectiveis to keep the customer happyand have
the trust between myselfand the customer. I believethe key to success in this position
is communicationand understanding, whichin turns keeping the customer up to date
and informed on the status of order.
3. EDUCATION
Killester College
Springvale, Victoria
1980 - 1984
Year 11 Certificate
English A & B
Human Development and Society - Childhood & Nutrition
Maths A A & AB
Typing A & B
Legal Studies A
Triscott EducationalServices
Bundoora, Victoria
2006
Course in Education (Integration Support)
Frameworks for Integration Support
Advanced Skills in Integration Support
Literacy and Numeracy Support
Work Experience - Latest Position
August 2011 – Present
Home Tutoring with Special Needs Students from Primary School – Prep –
Grade 6.
20 Rockfield Street, Epping Vic 3076.
Position: Integration Aide
Planning Maths and English lessons for children that are 1- 2 years behind
in schooling because of their Special Needs.
Working with children who have Auditory Processing, Autism Spectrum, Klinefelters Sydrome,
Short Term Memory and Delayed Development.
Producing reports on childs development, improvement and future goals to parents.
To help create strategies for students to cope when they are in the classroom.
4. Working for Family Business for 20 years
Helmar Property Developments Pty Ltd
20 Rockfield Street, Epping Vic 3076.
Position: Administration
Working for family business in the Building Industry.
Reconciling monthly and processing BAS Statements quarterly.
Book keeping with wages, superannuation and various office requirements.
Accounts payable and receivables.
January 2010 - December 2010
St. Francis of Assisi Primary School
280 Childs Road, Mill Park Vic 3082.
Position: Integration Aide
Working with children that have special needs i.e Autism Spectrum, Global
Development and Auditory Processing.
Doing one on one work with children that are finding it hard to concentrate
in class.
Planning and working with teacher to enable student to achieve goals in the
future.
Attending PSG meetings to discuss progress and future improvements on child.
January 2007 – June 2008
St. Raphaels Primary School
Cooper Street, West Preston Vic 3072.
Position: Integration Aide
Key Tasks:
Helping children with special needs i.e Autism, Global Development and Delayed Speech.
Creating a positive environment to children for them to be able to learn in mainstream Primary.
Working one on one with student when subjects are too hard to grasp.
5. April 1997 – August 2001
Burgess Printing
Position: Assistant Production Manager
Position Objectives:
To produce labels for customers on time.
To check all paperwork passed on from Customer Service, and to support printers with
correct information.
Key Tasks:
To run morning meetings about every job that is to be produced by the company.
Communicate any problems that arise and to clarify this information to either
customer service or directly to the customer.
To have enough work out on the floor for the printers.
To discuss labels that need to be despatched for the day. i.e liaise between slitters
and despatch.
Advising Production Manager on daily sales figures,which in turn becomes the forecast
for the Financial Year.
Checking Quality that the printers produce.
April 1996 – April 1997.
Burgess Printing
9-11 Kerr Street, Preston Vic 3072.
Position: Customer Service Supervisor
Position Objectives:
To liaise between the customer and production, and to enable the product to be delivered on
time.
Supporting Management in communicating correct information about sales figures and any
problems that our customers are facing
Key Tasks:
To support the production team and customer in any requests required by either party.
To supply customers with stock balance sheets i.e quantity of stock held within company.
For customers to be able to feel confident in our Customer Service Dept i.e to be notified
with any problems, but to also be contacted when labels are being produced.
6. February 1994 – April 1996
Southcorp Packaging - Films and Laminations
9-19 Rooks Road, Nunawading Vic 3131.
Position: Customer Service Officer
Position Objectives:
Providing our clients with a focal point for progressing their forecasted sales orders through the
planning, manufacturing and despatch functions of our company.
Supporting the National Sales Manager with customer information and sales figures.
To increase sales for the account executives by servicing customer enquiries, thus expanding and
maintaining the growth of Southcorp Packaging.
Key Tasks
Process orders or any changes that need to go through for the customer.
Ensure that paperwork and correspondence is correct for everybody within the plant to understand
what needs to happen.
Ensure all customers to Southcorp Packaging are given good service and correct information.
Maintain an up to date schedule that customers can follow and understand.
Processing complaints and returns of reject material. Making sure customers are not left waiting for
outstanding credits.
Checking prices structures on new and repeat orders.
Assisting the various divisions within Southcorp - Account Executives, Planning, Distribution ,
Accounts and Purchasing.
Communicating with our Sydney Plant and providing information to similar work teams as in
Nunawading.
Relieving Switchboard once a week.
Chasing up transport information. ie road, sea and flight details.
Maintain artwork receipt and despatch register.
7. Work Experience - Other Previous Positions
March 1990 - February 1994.
Leigh Mardon Flexibles Division
134 Herald Street, Cheltenham Vic 3189.
Position: Sales Co-Ordinator - Victoria.
Position Objectives:
Assist in maintaining sales and budget figures.
Supporting Southern Regional Manager, Account Executives and Warehouse Clerk.
Providing clerical, telephonist and reception services.
Receiving inward mail and distribution to relevant personnel.
Key Tasks:
Raising internal orders for both finished product and raw materials and advising the production plant
of any changes to these.
Verbal communication with customers and internal staff with respect to the day to day running of a
State Sales Office.
Updating Customer Schedules.
Typing ie quotations, general correspondence and monthly reports.
Following up and advising customers on such aspects as, prepwork costs, our stock holding and
advising customers when they should take old or aged stock.
Visits to customers for stock-takes and to go through their future requirements, so as to raise orders
and cover potential new orders with internal raw material orders.
Closing of our invoicing system at the end of each month.
Processing accounts for payment (creditors).
Attend to the inward/outward pallet inventory as required.
Offer support to the Sales Development Manager, Victoria as necessary
8. April 1985 - September 1989.
Australian Guarantee
277 William Street, Melbourne Vic 3000.
Position: Administration Officer.
Position Objectives:
Processing cheques, statements, balance ledgers, reconciling bank requisitions, bank statements.
Handling cash money and allocating money to accounts.
Communicating with other A.G.C. branches, and working in customer enquiries.
Dealing with general public with account problems.
Extracurricular activities
Body Weight and Cardio Boxing
Reading
Bike Riding
Walking
Enjoys watching football
Junior & Senior Netball Coaching
References:
Dane Malone Domenica Tartaggia
Principal Primary School Teacher
St. Martins of Tours Primary School St. Francis of Assisi
2-12 Silk Street,, 290 Childs Road,
ROSANNA VIC 3084 MILL PARK VIC 3082.
Phone: (03) 9459 0902 Mobile: 0438 618 090
Mobile: 0420 858 151
Michael Bourke
Principal
St. Raphaels Primary School
Cooper Street,
WEST PRESTON VIC 3072
Phone: (03) 9478 8374
Email: mbourke@srprestonwest.catholic.edu.au
