1. EMAIL: JamesWilcoxK@gmail.com
CELL PHONE: 423-453-6418
James K. Wilcox Chattanooga, TN
Highly self-motivated college student with the ability to learn quickly, seeking an
entry-level position in the IT field. Very energetic with the initiative and drive to
succeed and excel while continuing to improve my skill set.
Skills Summary
IT Management Customer Service, Quality Control
Network Administration
Desktop/Printer Support
Windows Server, Network Security, Network Cabling/Management,
Troubleshooting Skills
Building/Repairing PCs, Network Printer Support, Laptop Repair and
Support
Operating Systems Windows Server 08, Windows XP-7, Linux, Android OS, Anti-Virus
Software/Firewalls, Malware/Virus Removal, Back Ups/Imaging of
PCs, Ghost/Fog Imaging Software, Migration of Windows XP/Vista/7
PCs
Microsoft Office Suite Word, Excel, PowerPoint, Visio, MS Project, Outlook, Office365
ECRM/SAP
CAT5/6 Cabling
Database and Inventory Software, Ticketing Software
Install Server Racks/pull CAT5/6 Cable, terminate and test cables
using Fluke Versiv Testing Remote/Main Module.
C3/Arch3 Sales Sales Techniques requiring understanding the consumers/personality
types and to better close sales based on proven strategies
EDUCATION
Associates of Applied Science, October 2015
Chattanooga College, Chattanooga College, Tennessee
Relevant Classes
• Intro to IT Applications and Tools
• CompTIA A+
• Microsoft Windows 7 Desktop/Enterprise Support
• CompTIA Network +
• CompTIA Server +
• CompTIA Security +
• Microsoft Office
CERTIFICATIONS
CompTIA A+ , 2013
CompTIA Net+, 2013
CompTIA Server+, 2013
C-Tech Integrated Systems Voice Messaging, 2010
C-Tech Fiber Optic Certification, 2010
Networking Specialist Diploma, 2010
Career Readiness Certification (Gold/Silver) , 2008/2009
C-Tech Copper Based Wiring, 2009

2. Leviton Cable Standard Certification, 2009
James K. Wilcox PAGE TWO
PROFESSIONAL EXPERIENCE
TekSystems 2016-Present
Independent Contractor, 2016
• CAT5/6, Telephone, Fiber Cable Pulls
• Termination/Testing of Cables
• Network Server Rack/Panel Rack Installation
• General Labor; Sheet-rocking
Whirlpool 2015-2016
Call Center/Customer Service/Sales, 2015
• Troubleshoot appliance issues for customers
• Assist customers with questions about Use and Care regarding their appliances
• Provide the best customer service experience possible
• Sales regarding Appliance Repair and Extended Warranty Coverage/$30,000+ in Sales
Office Depot 2014 - 2015
Technology Sales/Customer Service, 2015
• Troubleshoot computer issues for customers
• Assist customers with questions about Technology Services and Products
• Provide the best customer service experience possible
CHATTANOOGA COLLEGE 2013 - 2015
Student Worker – Computer Networking Technology Department
• Helped configure and implement FOG computer imaging software running on an Ubuntu server
• Ran Cat 5 cabling in multiple classrooms to include the installation of RJ45 wall jacks (EIA/TIA 568B
standard), mounting the switch cabinet, mounting the cisco switch , punching down patch panels,
and making the home runs back to the server room
• Implemented a cable management strategy for multiple classrooms.
• Rebuilt multiple Windows XP/7 computers and installed all needed company software.
• Performed desktop support for Chattanooga College faculty, staff, and students.
Student Advisory Board –Vice President Seat, 2014
• 75+ Hours of Community Service, Chattanooga Area
• Volunteered with The United Way, Ronald McDonald House and Chattanooga Zoo
• Collected canned food, clothes, health care supplies for families in need
• Door Greeter, Usher at all Chattanooga College Events/Graduations

3. • Head of the IT Club within Student Advisory Board