This resume is for Larry Killian, seeking a management position utilizing his 11 years of experience in call center operations including collections, quality, loss mitigation, auto retail, and remarketing. He has a background of starting new operations and leading teams, as well as experience across various industries including banking, auto financing, and church facilities management. His qualifications include leadership, training, customer service, problem solving, and proficiency with various software programs.

1. Larry Killian
12441 Eagle Narrows dr.
Fort Worth, TX 76179
(817)727-2123
Bigskyex@gmail.com
PROFESSIONAL OBJECTIVE
Seeking a position that will allow me to utilize my communication, motivation, training and
operational skills to contribute to the organizations business plan.Opportunity must include
development opportunities and growth into an expanded role.
SUMMARY OF QUALIFICATIONS
 Professional with 11 years management experience in call center operations including collections,
quality, loss mitigation, auto retail, and remarketing. Background includes new operations start-
up.
 Innovative, effective leader with the ability to recruit, train, supervise and motivate personnel to
perform to their peak potential.
 Mature, realistic approach to business with the ability to balance customer concerns with bottom-
line requirements.
 Highly developed interpersonal and communications skills – able to interface successfully with a
public of diverse backgrounds as well as associates and management at all levels.
 Computer literate – proficient with Windows95, Microsoft Office (Excel, Word, Power Point, etc.)
and a variety of industry-related systems such as Live Vox, Davox, Centre-Vu, CPI, SHAW, and
Beresford.
 Professional attitude emphasizing reliability, integrity, team building and the willingness to work
as necessary to get the job done.
 Deal effectively with complex issues; strive for brevity, clarity and the simple solution. While
Using facts to influence others.
PROFESSIONAL EXPERIENCE
9/2014 to Present Flagship Credit Acceptance Irving , TX
Collections Manager, Auto Retail Portfolio
 Manage a staff of 25 employees from 31-180 day delinquency range Insure proper
collection strategy with Live Vox Dialer utilization on all Front and back-end collections.
Traveled to other Flagship facilities for best practice sharing, as well as managed strategy
process by creating maximum values for the customer and defying the methodology to
high priority problems in a business.
 Define business case analysis for cost benefit results.

2.  Measure,analyze, improve, and control losses on high priority problems in a business
process.
 Create and distribute reports on individual collector efficiency, prime-time utilization,
and time on system.
 Decreased delinquency by 54 basis points during the months of June, July, and August in
the 30-60 day delinquency range.
PROFESSIONAL EXPERIENCE
7/2013 to 9/2014 – Springleaf Financial - Irving, TX
Sr. Recovery Specialist
 Inbound and Outbound calls via manual dialing and dialer system.
 Collections on Recovery/Charged off portfolio.
 Negotiated settlements and payments to minimize losses and maximize profit.
 Managed queue average of 600 Recovery/Charged off accounts.
 Processed payments WUQP,Check Free and ACH Debit.
 Adhered to FDCPA requirements of Springleaf Financial and all state and federal
guidelines.
11/10 to 6/2013 - Gateway Church - Southlake, TX
Supervisor, Facilities
 Manage staff of 47 employees for 7 campus locations.
 Responsible for all floor surfaces in all Facilities for stains or spills Logging of
information regarding receiving and distribution of packages and any broken or
malfunctioning equipment.
 Proficient with all floor care equipment and chemicals used for all facilities.
 Managing all storage/supplies and keeping inventory of storage items.
 Managing all critical facility issues in a timely manner.
 Assisting in the training of new hires and current floor tech staff.
 Ensuring that all Housekeeping, Building Attendant, and Floor Technician tasks are
being done according to area assignments.
8/08 to 11/09 North American Drilling Corp – Plano, TX
Director ofMarketing, Sales Department
 Director for oil and gas prospects in the West Texas area; funding consisted of raising
capital in the amount of $2,000,000 to $5,000,000 for each prospect.
.

3. 6/06 to 8/08 EMC Mortgage – Lewisville, TX
Collections Manager, Mortgage Portfolio
 Manage a staff of 15 employees. Implement proper collection strategy with Davox dialer,
Obtained cost effective results for the organization, defined business processes in order to
allow more opportunity within the organization.
 Trained staff weekly to improve performance,calls quality, time on system, and closing
techniques.
 Create and distribute report on individual collector efficiency, prime time utilization, time
on system, Davox download penetration and delinquency reduction results.
 Create reports on individual performance rolls, collection effectiveness and cleared rates.
 Developed forced ranking on all employees for coaching and process improvement.
 Utilize budget as well as internal resources to staff appropriately.
 Forecast daily, weekly and monthly goals in order to exceed the company’s expectations
as well as reduce loss.
 Assisted in the training and development of new management associates.
 FDCPA,Communicating Safely, Anti-Money Laundering, Business Conduct and Ethics
training completed.
Mortgage Negotiator:
 Processing routine transactions, documenting loan history, responding to customer,
investor, and other 3rd
party inquiries.
 Researching and preparing documentation and analyzing requests in accordance with
established guidelines and determining the appropriate course of action.
 Managed the process of selling real estate within prescribed investor and department
guidelines and administered real estate sales responsibilities.
 Managed a portfolio that consisted of properties that have detailed guidelines and
requirements that required management’s authorization and approval and minimized
losses on foreclosures through analysis, management, marketing and liquidation of real
estate owned properties.
 Evaluated economics of the property (including BPO and appraisal analysis) for month
end figures and the best marketing disposition plans.
 Presented listing agreements and counter-offers for supervisory approval and provided
marketing direction for brokers.
 Selected and monitored performance of brokers.
 Evaluated pre-foreclosure BPO’s and appraisals to assist in bidding and buy-down
analysis.
7/05 to 6/06 Triad Financial – North Richland Hills, TX
Collections Manager, Auto Retail Portfolio
 Manage a staff of 30 employees from 1- 30 day delinquency range. Implement proper
collection strategy with Davox dialer, utilization on all front end collections.

4.  Create and distribute report on individual collector efficiency, prime time utilization, time
on system, Davox download penetration and delinquency reduction results.
 Create reports on individual performance rolls, collection effectiveness and cleared rates.
 Developed forced ranking on all employees for coaching and process improvement.
 Utilize budget as well as internal resources to staff appropriately.
 Forecast daily, weekly and monthly goals in order to exceed the company’s expectations
as well as reduce loss.
 Assisted in the training and development of new management associates.
11/00 to 7/05 Citi Financial – Bedford, TX
Collections Manager, Auto Retail Portfolio
 Manage a staff of 30 employees from 31-180 day delinquency range Insure proper
collection strategy with Davox Dialer utilization on all back-end collections. Traveled to
other Citi facilities for best practice sharing, as well as managed strategy process by
creating maximum values for the customer and defying the methodology to high priority
problems in a business.
 Define business case analysis for cost benefit results.
 Measure,analyze, improve, and control losses on high priority problems in a business
process.
 Create and distribute reports on individual collector efficiency, prime-time utilization,
and time on system.
11/98 to 11/00 GE Capital – Charlotte, NC
Collections Manager, Subprime Auto Retail
 Manage a staff of 40 employees from 31-90 day delinquency range. Insure proper
collection strategy with Davox dialer utilization on all back-end collections. Manage
strategy process by creating maximum values for the customer, and defying the
methodology to high priority problems in a business.
 Define business case analysis for cost benefit results.
 Measure,analyze, improve, and control losses on high priority problems in a business
process. (Reduced 60 and 90+ losses by 28 basis points within the first month of
operational start up)
 Create and distribute reports on individual collector efficiency, prime-time utilization,
time on system, Davox download penetration, skip development, and delinquency
reduction results for New York, Ohio, Chicago and India.
Tarrant County Community College, 1989-1991—Basic Studies
Bryan Community College, 1991-1992—Basic Studies
ReferencesAvailable Upon Request