1. MICHELLE ARMENIAKOS
7121 Pitlochry Drive, Gilroy CA 95020
(408) 607-1718 cell
mish0519@yahoo.com
Functional Summary
 15+ years of extensive experience in inside/outside sales
 5+ years Order Management and Sales Operations
 Customer Service Excellence both external and internal
 Team training and extensive experience in process creation/documentation
 Complete knowledge and understanding of Contract Administration
 Team player, organized, detailed, goal driven
 Strong analytical and problem solving experience with ability to present in clear
professional resolution
 Excellent verbal and written communication skills.
 Ability to multi-task and drive results in fast-paced environment
 Ability to work well with cross functional teams
Professional Experience
Cloudera, Inc., Palo Alto, CA – 2014 to Present
Corporate Sales Operations/Deal Desk Manager
 Assist field sales org World Wide, but responsible for primary segmentation of All of East Coast
(anything East of Texas), all of Canada and LATAM.
 Trusted adviser to field sales org on complex deal structure and out of box scenarios. I utilize my
deal desk experience and leverage my internal relationships that I have built, to come up with
best possible resolution for both type of situations to best benefit customer and Cloudera while
still following best business practices.
 Manage the end-to-end deal review process and support the execution of contractual documents
while ensuring compliance with best business practices.
 Work closely with Entitlement Team to ensure support/entitlements are recorded correctly in
Salesforce and do any necessary data reconciliation.
 I have built very strong relationships with Legal, Finance, Sales and many other cross functional
teams to drive Cloudera best business practices.
 Conduct continuous/monthly/quartly Field Sales/Inside Sales org trainings on Salesforce usage
and Cloudera requirements to enter, track and close a deal in Salesforce.
 Train fellow teammates and help guide and advice on day to day functions/questions/problem
resolution.
 Create documentation and publish on company Wiki portal company procedure/policy on deal
creation to deal closure.
 I have currently built a very strong relationship with the Renewal Team so I am now by default
their designated Deal Desk team member for for any assistance they need in regards of
research/explanation of complex renewals or the building of co-terminus quotes.
Palo Alto Networks, Santa Clara, CA - 2013
Sales Operations Management/Corporate World Wide Sales Deal Desk Coordinator
 Reviewed non-standard discount requests for gross margin qualification.
 Responded to all RFP request and build/maintain RFP resource Center, ensure information is
accurate in RFP’s and submissions are handled by completion dates.
 Identified areas of improvement within the quote-to-order process to accelerate sales cycle.
 Interfaced and built strong relationships with cross-functional departments, sales teams and
upper management in order to effectively resolve issues on World Wide Sales Deal Desk.

2.  Provided support to field sales organization on large complex transactions ensuring deal
structure, quoting, legal and finance issues adhere to revenue recognition policies and all quote-
to-order requirements are addressed in a timely manner to minimally impact the sales cycle.
 Created/enhanced and documented sales operational functions within operation group
functionality and for sales organization to continually improve quote-to-order cycle.
 Created/enforced company policies for the quote-to-order cycle.
 Managed Corporate World Wide Sales Operations alias inbox to answer/resolve/approve/deny
any issues for internal/external customers.
 Researched, reviewed, and if necessary, presented to upper management and Finance/Revenue,
all worldwide requests for product exchange/RMA/Transfer of Hardware. Delivered final approval
or denial to requester.
Hewlett Packard/ArcSight, Cupertino, CA - 2012
Sales Operations Management
 Managed Registration Deal Desk for multiple HP software business units by approving/rejecting
product registration requests from Channel partners/resellers.
 Managed ATR (Accounts to Renew) to create and deliver accurate pipeline/forecast to upper
management and renewal teams.
 Responsible for performing general and specific tasks related to the effective execution and
support of the end to end sales cycle processes.
 Responsible for data integrity which included and captured entry and organization of customer
information, updating sales opportunity data, maintaining records and documentation,
researching information, compiling data for reports, assisting with analysis, and coordinating work
via pre-defined processes.
 Ensured that both transactional and aggregated data are timely, accurate, organized and
accessible.
 Developed specific and ad-hoc reports to track key performance indicators, sales productivity,
and/or business goal attainment.
 Ensured recorded transactions and customer information is appropriately secure and that data
retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery
and audit teams and in accordance with local legal compliance and HP policy requirements.
 Provided knowledge expertise to HP’s operations community to optimize, simplify, and
standardize the use of customer and sales data for decision making.
Hewlett Packard/ArcSight, Cupertino, CA – 2010
Account Manager/Maintenance & Renewals
 Effectively negotiated terms and conditions for renewal agreements to close in a timely manner in
order to achieve and exceed annual target.
 Responded to and resolved all customer inquiries both internally and externally.
 Acted as a liaison between Order Administrators, Customer, Sales, and Finance.
 Recognized customers' essential issues and go above and beyond immediate questions to offer
long term solutions by co-terming multiple support orders per customer specific and up-sell
opportunities.
 Maximized revenue by minimizing product cancellations for renewals by offering a more tailored
package that is customer specific.
 Worked in multiple systems such as Oracle, SalesForce.com, and CRM to extract necessary data
for research, customer issue resolution and for historical and strategic knowledge of account.
EMC/BRS Division, Santa Clara, CA - 2006
Contract Administrator/Supply Chain Analyst/Order Fulfillment Manager
 Responsible for managing/processing customer orders within a designated territory.
 Processed standard order, support renewals, evaluation, conversion, credit/re-bill, RMA’s and
SWAP orders.
 Verified costs, discounts and availability in accordance with customer contract agreement and
EMC terms and conditions.

3.  Worked with Sales to immediately reconcile any purchase orders with incomplete or inaccurate
information.
 Analyzed process and respond to customer sales orders and inquiries in a timely manner.
 Ensured timely delivery of product by working with CM and logistics to expedite and track orders.
 Responded to internal and external inquiries regarding order status.
Hewlett Packard/Mercury, Cupertino, CA - 2004
Account Manager/Maintenance & Renewals
 Effectively negotiated terms and conditions for renewal agreements to achieve and exceed
annual target.
 Accurately managed renewal ATR.
 Responded to and resolved all customer inquiries within designated territory quickly.
 Acted as a liaison between Renewal Reps, Sales, and Finance.
 Recognized customers' essential issues and went above and beyond immediate questions to
offer long term solutions and up-sell opportunities.
 Maximized revenues by minimizing product cancellations for renewals.
Leaning Tower of Pizza
Took over and re-built a dying Italian restaurant, transforming it into a vibrant and profitable business and
worked first hand all the daily functions of a restaurant owner.
Education
 Sawyer Business College – Paralegal Studies
 West Valley Junior College – General Education
 California Real Estate Trainers -California Real Estate License