Pat Hernandez is a telecommunications professional with over 20 years of experience in technical sales, training, project management, and administration. She has extensive expertise in Meridian phone systems, call accounting software, and technical training. Her career has included roles as a sales analyst developing training programs, an administrator supporting a university's phone system, and sales and marketing positions supporting technical software companies. She has strong technical skills along with training, communication, and organizational abilities.

1. Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234
TELECOMMUNICATIONS PROFESSIONAL
Administrative & Organizational Expertise
Innovative and analytical professional with solid skills in Meridian SL-1 System (PBX) Option 21E (RLS 19)
Meridian Mail 9 and MDR Call Accounting Program. Aggressive at identifying and resolving operational
inefficiencies. Adept at completing demanding projects within crucial timelines. Thorough; detail and process
oriented; strong follow-through skills. Known for quickly absorbing, retaining and implementing new information
and procedures.Recognized for projecting a polished, calm and professional demeanour. Highly articulate,
demonstrating excellent interpersonal skills. Sincere and honest with a high level of personal and professional
integrity. Strengths include:
• Telecommunications Technology • Concurrent Project Management
• Process & Performance Optimization • Presentations,Trade Shows & Event Planning
• Problem Resolution & Troubleshooting • Budget Administration
• Sales Team Training & Team Leadership • Report Generation & Publications
CAREER PATH
Technical Corporation, Toronto 2002
SALES ANALYST / TRAINING DEVELOPER & CO-ORDINATOR
Earned this senior position after fast tracking through numerous positions within this software company providing
tools to effectively monitor, analyze and control the use of communications. The magnitude of responsibilities for
this position ranged from new employee training at the Toronto office, to the development of the Technical Sales
Methodology Manualfor North American Sales Force.
• Spearheaded multiple sales and marketing training programs (for both entry level and senior employees)
including all course content.Wrote all program manuals.
• Strategized to define and administer the Technical e-learning environment, a question-based selling course.
• Selected as company WebEx and ACT 2000 contact person and trainer for sales and marketing divisions .
• Trusted with complete project control for all sales manuals, training programs and national sales conferences.
Efforts rewarded with recognition in 2002, citing company's "Most Valuable Contributor Volunteer".
Former Switchview Assignments 1998 - 2002
PREVIOUS TECHNICAL POSITIONS
~ Sales & Marketing Associate ~ Associate Account Executive ~ Sales Engineer ~
• Installed, trained, restructured and supported ACT2000 software for new sales force of 35.
• Organized Executive Sales Seminars (invitations, mailings, hotel / conference arrangements).
• Prospected for new Sales Representatives and Account Executives.
• Comprehensive knowledge served to answer technical questions from customers, Switchview staff and
distributor sales forces. Answered queries regarding PBX configurations, LAN connectivity, external hardware
and software compatibility, Switchview and UNIX configuration, functionalist and applications.
• Cultivated the relationship with installed based accounts by seeking additional revenue opportunities for product
upgrades,training and services.
• Organized and facilitated Switchview Product Presentations and User Groups.
• Assisted and supported sales force with customer presentations and distributor roll-outs.
• Completed all Request for Proposal (RFP) for Account Executives in Canada and North Eastern United States.
University of Toronto, St. Michael's College, Toronto 1989 - 1998
FACILITY SERVICES & TELECOMMUNICATIONS ADMINISTRATOR
Promoted from original position of Registraral Clerk to provide complete telecommunications technical and
administrative support for a staff of 300. Interfaced extensively with Bell Technicians and Systems Managers,

2. relaying vital information and systemoptions to pertinent departments. Maintained Meridian SL-1 Systemand
Meridian Mail. Ensured continuous end usertraining. Reprogrammed existing telephone sets - 2006, 2008, 2616
using various loads in PBX. Kept accurate records and databases pertaining to service requests,authorization
codes,location of extensions, TNs, and MDR accounting.
• Administrative successes included seamlessly processing all long distance authorization code reports,internal
long distance billing, work orders, notices and purchase orders for entire facility.
• Created an internal telecommunication invoice procedure by analyzing phone usage reports and utilizing
ACCESS software to customize a user-specific bill. This provided a quick overview of departmental data for
further analysis.
• Centralized a work order tracking system for all service repair or new hardware installation requests.Entered
requirements into database software. This enabled status reports for department heads to review outstanding and
completed orders; grade of service and performance review by trades people; and orders-to-date for departmental
budget purposes.
FORMER CAREER EXPERIENCES
Served as strategic team member within the Advertising / Marketing industries, as well as Supervisor, Staff
Trainer and Examiner for Borough of East York's Aquatic Department.
COMPUTER / TECHNOLOGY
Windows, MS Office Suite, PowerPoint, Adobe Acrobat,Remedy, ACT2000, Internet, e-mail, Webex Meeting
On-line, Dreamweaver4, Fireworks, EskerTun Emulator, UNIX, PBX, fax, scannerand digital camcorder.
EDUCATION & SPECIALIZED TRAINING
• ACT2000 Software Course
• Meridian 1 ACD A-C2 Feature Administration
• X11 Station Moves,Adds and Changes
• Meridian Mail Systems & Applications
• Meridian 1 Familiarization I & II
• Canadian Marketing Association Seminar
• Call Accounting Advanced
• Indispensable Assistant
Johnson Controls: Building Maintenance Program Operator
SSGD with Grade 13 Credits, St. Joseph's College School
VOLUNTEER WORK
Large-scale fundraising dinners throughout Ontario and Quebec for various churches and women's organizations.
Extend marketing and technology saviness (web site development and brochure (content / layout / design)to these
groups.