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24	
  Blueberry	
  Lane	
  
White-­‐‑Haven,	
  Pa	
  18661	
  
570-­‐‑582-­‐‑0472	
  
Stephanie_Lauer@aol.com	
  
STEPHANIE	
  LAUER	
  	
  
OBJECTIVE	
  	
   To	
  obtain	
  a	
  job	
  that	
  will	
  give	
  me	
  a	
  challenge	
  and	
  allow	
  me	
  to	
  use	
  my	
  skills	
  to	
  
the	
  best	
  of	
  their	
  ability,	
  while	
  using	
  my	
  past	
  experience	
  to	
  help	
  me	
  keep	
  
moving	
  forward.	
  
SKILLS	
  &	
  ABILITIES	
  	
   •   Personable	
  
•   Strong	
  leadership	
  skills	
  
•   Computer/	
  Technical	
  literacy	
  
•   Social	
  Media	
  
•   Management	
  
•   Team	
  Work/	
  Team	
  Leader	
  
•   Retail	
  sales	
  
•   Independent	
  Problem	
  Solving	
  
EXPERIENCE	
  	
   NAVIENT,	
  CALL	
  CENTER,	
  CUSTOMER	
  SERVICE	
  REPRESENTATIVE	
  
August	
  2015-­‐‑	
  February	
  2016	
  
•   Assist	
  clients	
  with	
  student	
  loans	
  
•   Processing	
  requests	
  
•   Sending	
  out	
  applications	
  
•   Processing	
  payments	
  
•   Processing	
  different	
  payment	
  plans	
  
•   Heavy	
  problem	
  solving	
  
SHIFT	
  SUPERVISOR,	
  SHEETZ	
  
June	
  2015	
  –	
  August	
  2015	
  
•   Manage	
  a	
  team	
  of	
  3	
  or	
  more	
  
•   Provide	
  a	
  positive	
  environment	
  for	
  employees	
  
•   Handling	
  cash/	
  Safe/	
  Lottery	
  Cashbox	
  	
  	
  
•   Train	
  new	
  hires	
  
•   Customer	
  service	
  and	
  satisfaction	
  
•   Store	
  orders	
  
•   Computer	
  work	
  
•   Food	
  preparation	
  and	
  cleanliness	
  
•   Stocking	
  
Page	
  2	
  
	
  
	
  
	
  
STORE	
  ASSOCIATE,	
  SHEETZ	
  
January	
  2015	
  –	
  June	
  2015	
  
•   Retail	
  sales	
  
•   Food	
  preparation	
  
•   Store	
  cleaning	
  
•   Stocking	
  
STORE	
  ASSOCIATE,	
  TURKEY	
  HILL	
  
January	
  2014	
  –	
  January	
  2015	
  	
  
•   Customer	
  service	
  
•   Retail	
  sales	
  
•   Store	
  cleanliness	
  
•   Stocking	
  
	
  
SALES	
  ASSOCIATE,	
  MIDWAY	
  GARDEN	
  CENTER	
  
Seasonal	
  job	
  throughout	
  high	
  school	
  
•   Customer	
  Service	
  	
  
•   Retail	
  Sales	
  	
  
•   Store	
  Cleanliness	
  	
  
•   Restocking	
  	
  
•   Office	
  work	
  including	
  filing,	
  billings,	
  ordering	
  &	
  mailings	
  
•   EDUCATION	
  	
   LUZERNE	
  COUNTY	
  COMMUNITY	
  COLLEGE,	
  NANTICOKE,	
  PA.	
  ASSOCIATES	
  IN	
  BUSINESS	
  
Currently	
  attending	
  to	
  obtain	
  an	
  associates	
  degree	
  in	
  business.	
  
JAMES	
  M.	
  COUGHLIN	
  HIGH-­‐SCHOOL,	
  WILKES	
  –	
  BARRE,	
  PA.	
  
Completed	
  on	
  time	
  with	
  a	
  3.2	
  GPA	
  
COMMUNICATION	
  	
   I	
  strive	
  to	
  provide	
  the	
  best	
  possible	
  service	
  and	
  work.	
  I	
  am	
  assertive	
  and	
  can	
  
make	
  quick	
  decisions	
  when	
  necessary	
  to	
  successfully	
  achieve	
  goals.	
  I	
  get	
  
along	
  in	
  a	
  fast-­‐‑paced	
  environment	
  with	
  multiple	
  people	
  skills.	
  	
  	
  
LEADERSHIP	
  	
   As	
  a	
  shift	
  supervisor	
  I	
  provide	
  leadership	
  for	
  employees,	
  by	
  training	
  them	
  
and	
  leading	
  them	
  to	
  success.	
  In	
  this	
  position	
  I	
  must	
  take	
  charge	
  and	
  create	
  a	
  
good	
  environment	
  for	
  every	
  one.	
  I	
  was	
  a	
  cheerleader	
  in	
  high	
  –	
  school	
  and	
  
was	
  a	
  big	
  part	
  of	
  the	
  team	
  leadership.	
  I	
  also	
  coached	
  knee-­‐‑high	
  mini	
  
cheerleading	
  for	
  three	
  years,	
  leading	
  them	
  to	
  success	
  at	
  both	
  games	
  and	
  
competitions.	
  	
  	
  
Page	
  3	
  
REFERENCES	
  	
   MEGAN	
  MCHUGH	
  
PSA,	
  Lowe’s	
  
788	
  Miller	
  St.,	
  Luzerne,	
  PA,	
  18709	
  
570-­‐‑991-­‐‑1744	
  
Mmchughpta1@gmail.com	
  
JOHN	
  DOMYAN	
  
Process	
  Auditor,	
  Lowe’s	
  	
  
40	
  Rocky	
  Road	
  Ln,	
  Wapwallopen,	
  PA,	
  18660	
  
570-­‐‑793-­‐‑5760	
  
J.domyan2.0@gmail.com	
  
	
  	
   	
  
	
  

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Resume 2-17-16

  • 1. 24  Blueberry  Lane   White-­‐‑Haven,  Pa  18661   570-­‐‑582-­‐‑0472   Stephanie_Lauer@aol.com   STEPHANIE  LAUER     OBJECTIVE     To  obtain  a  job  that  will  give  me  a  challenge  and  allow  me  to  use  my  skills  to   the  best  of  their  ability,  while  using  my  past  experience  to  help  me  keep   moving  forward.   SKILLS  &  ABILITIES     •   Personable   •   Strong  leadership  skills   •   Computer/  Technical  literacy   •   Social  Media   •   Management   •   Team  Work/  Team  Leader   •   Retail  sales   •   Independent  Problem  Solving   EXPERIENCE     NAVIENT,  CALL  CENTER,  CUSTOMER  SERVICE  REPRESENTATIVE   August  2015-­‐‑  February  2016   •   Assist  clients  with  student  loans   •   Processing  requests   •   Sending  out  applications   •   Processing  payments   •   Processing  different  payment  plans   •   Heavy  problem  solving   SHIFT  SUPERVISOR,  SHEETZ   June  2015  –  August  2015   •   Manage  a  team  of  3  or  more   •   Provide  a  positive  environment  for  employees   •   Handling  cash/  Safe/  Lottery  Cashbox       •   Train  new  hires   •   Customer  service  and  satisfaction   •   Store  orders   •   Computer  work   •   Food  preparation  and  cleanliness   •   Stocking  
  • 2. Page  2         STORE  ASSOCIATE,  SHEETZ   January  2015  –  June  2015   •   Retail  sales   •   Food  preparation   •   Store  cleaning   •   Stocking   STORE  ASSOCIATE,  TURKEY  HILL   January  2014  –  January  2015     •   Customer  service   •   Retail  sales   •   Store  cleanliness   •   Stocking     SALES  ASSOCIATE,  MIDWAY  GARDEN  CENTER   Seasonal  job  throughout  high  school   •   Customer  Service     •   Retail  Sales     •   Store  Cleanliness     •   Restocking     •   Office  work  including  filing,  billings,  ordering  &  mailings   •   EDUCATION     LUZERNE  COUNTY  COMMUNITY  COLLEGE,  NANTICOKE,  PA.  ASSOCIATES  IN  BUSINESS   Currently  attending  to  obtain  an  associates  degree  in  business.   JAMES  M.  COUGHLIN  HIGH-­‐SCHOOL,  WILKES  –  BARRE,  PA.   Completed  on  time  with  a  3.2  GPA   COMMUNICATION     I  strive  to  provide  the  best  possible  service  and  work.  I  am  assertive  and  can   make  quick  decisions  when  necessary  to  successfully  achieve  goals.  I  get   along  in  a  fast-­‐‑paced  environment  with  multiple  people  skills.       LEADERSHIP     As  a  shift  supervisor  I  provide  leadership  for  employees,  by  training  them   and  leading  them  to  success.  In  this  position  I  must  take  charge  and  create  a   good  environment  for  every  one.  I  was  a  cheerleader  in  high  –  school  and   was  a  big  part  of  the  team  leadership.  I  also  coached  knee-­‐‑high  mini   cheerleading  for  three  years,  leading  them  to  success  at  both  games  and   competitions.      
  • 3. Page  3   REFERENCES     MEGAN  MCHUGH   PSA,  Lowe’s   788  Miller  St.,  Luzerne,  PA,  18709   570-­‐‑991-­‐‑1744   Mmchughpta1@gmail.com   JOHN  DOMYAN   Process  Auditor,  Lowe’s     40  Rocky  Road  Ln,  Wapwallopen,  PA,  18660   570-­‐‑793-­‐‑5760   J.domyan2.0@gmail.com