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Resume 2-17-16
- 1. 24 Blueberry Lane White-‐‑Haven, Pa 18661 570-‐‑582-‐‑0472 Stephanie_Lauer@aol.com STEPHANIE LAUER OBJECTIVE To obtain a job that will give me a challenge and allow me to use my skills to the best of their ability, while using my past experience to help me keep moving forward. SKILLS & ABILITIES • Personable • Strong leadership skills • Computer/ Technical literacy • Social Media • Management • Team Work/ Team Leader • Retail sales • Independent Problem Solving EXPERIENCE NAVIENT, CALL CENTER, CUSTOMER SERVICE REPRESENTATIVE August 2015-‐‑ February 2016 • Assist clients with student loans • Processing requests • Sending out applications • Processing payments • Processing different payment plans • Heavy problem solving SHIFT SUPERVISOR, SHEETZ June 2015 – August 2015 • Manage a team of 3 or more • Provide a positive environment for employees • Handling cash/ Safe/ Lottery Cashbox • Train new hires • Customer service and satisfaction • Store orders • Computer work • Food preparation and cleanliness • Stocking
- 2. Page 2 STORE ASSOCIATE, SHEETZ January 2015 – June 2015 • Retail sales • Food preparation • Store cleaning • Stocking STORE ASSOCIATE, TURKEY HILL January 2014 – January 2015 • Customer service • Retail sales • Store cleanliness • Stocking SALES ASSOCIATE, MIDWAY GARDEN CENTER Seasonal job throughout high school • Customer Service • Retail Sales • Store Cleanliness • Restocking • Office work including filing, billings, ordering & mailings • EDUCATION LUZERNE COUNTY COMMUNITY COLLEGE, NANTICOKE, PA. ASSOCIATES IN BUSINESS Currently attending to obtain an associates degree in business. JAMES M. COUGHLIN HIGH-‐SCHOOL, WILKES – BARRE, PA. Completed on time with a 3.2 GPA COMMUNICATION I strive to provide the best possible service and work. I am assertive and can make quick decisions when necessary to successfully achieve goals. I get along in a fast-‐‑paced environment with multiple people skills. LEADERSHIP As a shift supervisor I provide leadership for employees, by training them and leading them to success. In this position I must take charge and create a good environment for every one. I was a cheerleader in high – school and was a big part of the team leadership. I also coached knee-‐‑high mini cheerleading for three years, leading them to success at both games and competitions.
- 3. Page 3 REFERENCES MEGAN MCHUGH PSA, Lowe’s 788 Miller St., Luzerne, PA, 18709 570-‐‑991-‐‑1744 Mmchughpta1@gmail.com JOHN DOMYAN Process Auditor, Lowe’s 40 Rocky Road Ln, Wapwallopen, PA, 18660 570-‐‑793-‐‑5760 J.domyan2.0@gmail.com