WinOps Conf 2015 - John Rakowski - Militarise It for #DevOps success
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John Ratkowski from AppDynamics talks situational awareness and OODA and how to apply it to #DevOps.
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WinOps Conf 2015 - John Rakowski - Militarise It for #DevOps success
- 1. Militarise IT For DevOps Success John Rakowski, Director of Technology Strategy
- 2. “Victorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win”. Sun Tzu, 6 th Century BC
- 4. Copyright © 2015 AppDynamics. All rights reserved. 4 “You Never Know Where You Are Going Until You Know Where You Have Been” Will Smith, Will2k http://i.huffpost.com/gen/1232576/images/o-WILL-SMITH-facebook.jpg
- 5. Two sides to measurement Copyright © 2015 AppDynamics. All rights reserved. 5 Monitoring Metrics
- 6. Agenda • Measurement and monitoring • Introducing situational awareness and OODA • Three capabilities to speed up OODA Copyright © 2015 AppDynamics. All rights reserved. 6
- 7. What do we need to monitor? Copyright © 2015 AppDynamics. All rights reserved. 7 Infrastructure Databases Applications Users
- 8. Understanding the context Copyright © 2015 AppDynamics. All rights reserved. 8
- 9. Applications are complex Copyright © 2015 AppDynamics. All rights reserved. 9 Fast Release Loyalty Engagement Revenue
- 10. Performance really matters Copyright © 2015 AppDynamics. All rights reserved. 10
- 11. Performance really matters Copyright © 2015 AppDynamics. All rights reserved. 11 11.6 seconds 24,000 releases 300 releases
- 12. Understanding the consequences Copyright © 2015 AppDynamics. All rights reserved. 12
- 13. Understand the consequences Copyright © 2015 AppDynamics. All rights reserved. 13
- 14. How many enterprise monitoring products would you estimate your IT org owns? Copyright © 2015 AppDynamics. All rights reserved. 14 65% have more than 10 products! Source: EMA and AppDynamics Monitoring Survey, May 2015 , sample size = 302 IT professionals
- 15. Many tools equals “proactive” monitoring? Copyright © 2015 AppDynamics. All rights reserved. 15 44% Source: EMA and AppDynamics Monitoring Survey, May 2015 , sample size = 302 IT professionals
- 16. Monitoring tools usually focus only on one metric Copyright © 2015 AppDynamics. All rights reserved. 16 MTTR
- 17. Mean Time To Innocence Copyright © 2014 AppDynamics. All rights reserved. 17 COST PEOPLE | INFRASTRUCTURE BRAND LOYALTY THE WAR ROOM £ is down business Network Not the DB ?? REVENUE “Your app is slow!” web database network
- 18. But the big issues are… Copyright © 2015 AppDynamics. All rights reserved. 18 1/3 Issues reported by end users 77% Issues require 5+ people hours to resolve
- 19. 19 Source: http://thenextweb.com/wp-content/blogs.dir/1/files/2011/04/We-waited-30-min.jpg Complaints like this are no more…
- 20. Application failures are very public in the software defined business 20
- 21. “Victorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win”. Sun Tzu, 6 th Century BC
- 22. Agenda • Introducing situational awareness and OODA Copyright © 2015 AppDynamics. All rights reserved. 22
- 23. Copyright © 2015 AppDynamics. All rights reserved. 23 Embrace situational awareness “Knowing what is going on so you can figure out what to do”
- 24. Operate fast via OODA Copyright © 2015 AppDynamics. All rights reserved. 24 Source: http://www.toledoblade.com/World/2003/03/22/Air-Force-pilot-s-ideas- shaped-modern-military-strategy.html • Observe • Orient • Decide • Act
- 25. OODA explained Copyright © 2015 AppDynamics. All rights reserved. 25 Observations Decision Act Traditions New Info Past Exp Generic Heritage Analysis Synthesis Observe Orient Act Unfolding circumstances Environment Feed Forward Feed Forward Feed Forward Feed Back Unfolding interaction Analytics Decide Monitoring
- 26. OODA applies across the organisation Copyright © 2015 AppDynamics. All rights reserved. 26 Arch App Dev Test/Rel ease Ops Plan and Design Build Quality Assurance Support Business Marketin g Prod Mgmt
- 27. Agenda • Three capabilities to speed up OODA Copyright © 2015 AppDynamics. All rights reserved. 27
- 28. Three capabilities to speed up OODA Copyright © 2015 AppDynamics. All rights reserved. 28 SEE ACT KNOW Observe and Orient Feedback and Optimize Decide and Act
- 29. Unified monitoring Copyright © 2015 AppDynamics. All rights reserved. 29 1) Transaction tracing and mapping 3) Application topology and visualization 4) Application monitoring 5) End User Experience Monitoring (EUEM) 6) Infrastructure Monitoring 7) Database monitoring SEE 2) Business Transaction understanding
- 30. DevOps Collaboration Automation On Emerging Issues Compare Application Releases Easily Ability to Collaborate In One Console ACT
- 31. Copyright © 2015 AppDynamics. All rights reserved. 31 KNOW App-centric analytics Performance Engagement Value Optimise OODA
- 32. Top Product Categories Customers by Tier Average Response Time £232,390Revenue Top Products Revenue by cities Customer breakdown Total Revenues Top Cities Performance of every transaction Optimise observe and orient
- 33. Optimise continuous delivery Copyright © 2015 AppDynamics. All rights reserved. 33 Application Revenue Application Response time agile release 1 agile release 2 agile release 3 £44,499 per min 3.1 sec 1.9 sec £54,499 per min
- 34. See, Act, Know across the organisation Copyright © 2015 AppDynamics. All rights reserved. 34 Arch App Dev Test/Rel ease OpsBusiness Customer Needs, Customer Feedback, New App And Release Information, New Feature Information, Bug Fix Info etc Revenue Per Release, Customer Engagement, App Performance Information, Device Information, Crashes etc,
- 35. “Victorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win”. Sun Tzu, 6 th Century BC
- 36. Conclusion Copyright © 2015 AppDynamics. All rights reserved. 36 Source: http://i.ytimg.com/vi/9m35k2VLnlY/maxresdefault.jpg • Measurement equals monitoring and metrics • Do you current monitoring tools provide situational awareness? – Observe – Orient – Decide – Act • Think See, Act, Know for situation intelligent response
Editor's Notes
- Image: https://inthefootstepsofhemingway.files.wordpress.com/2013/04/sun_tzu_general.jpg
- https://pixabay.com/static/uploads/photo/2013/07/12/17/45/tank-152362_640.png http://rs523.pbsrc.com/albums/w356/unkadug/explosion-1.gif~c200
- https://upload.wikimedia.org/wikipedia/commons/3/33/A_soldier_watches_the_impact_area_as_artillery_rounds_are_fired_during_a_live_fire_exercise_in_eastern_Afghanistan_on_Nov._25,_2012._121125-A-IS500-560.jpg http://4.bp.blogspot.com/-ida8BuSamS0/UuwErwHE6YI/AAAAAAAAD7U/kxj2hBfbIpg/s1600/bank.png
- [TALK] The problem is that applications are increasingly complex Problems with performance can come from a variety of locations Mobiles, tablets, laptops, Code Application servers Supporting infrastructure servers Databases And these components can either be on premises or in the cloud, plus could be managed by you for delivered via a third party. On top of this, worrying about performance is only one area – Applications now have to be released faster, must lead to customer engagement, revenue and ultimately customer loyalty.
- https://www.theguardian.com/info/developer-blog/2015/jan/05/delivering-continuous-delivery-continuously http://product.hubspot.com/blog/how-we-deploy-300-times-a-day
- http://www.reuters.com/article/2015/07/08/us-ual-flights-idUSKCN0PI1IX20150708 https://www.rt.com/usa/272479-nyse-technical-glitch-shutdown/ http://wqad.com/2015/07/08/wall-street-journal-website-homepage-down-at-same-time-nyse-down/
- http://cdn1.tnwcdn.com/wp-content/blogs.dir/1/files/2015/04/bluefountain.jpg
- What is the primary way your IT organization is currently monitoring/managing enterprise applications? 19% An Application Management Platform A single, consolidated Application and Infrastructure Monitoring/ Management solution 13% Considering the commercial enterprise monitoring/mgmt products owned by your company, what percentage is currently in active use versus shelved or retired? 44%
- Image source: http://cdn.ebaumsworld.com/mediaFiles/picture/2315435/83965228.jpg
- The So what slide Typically today End user complains of slow performance. Gartner say 80% of IT issues are reported by the end user. In my experience this is a low number! The solution today is to typically get everyone into a “war room “ – sit around a table playing the blame game, everyone checking their own tools, wasting time proving it’s not your fault etc – Mean time to innocence Meanwhile your companies brad is being Impacted, customer loyalty is tested and you loose customers to the competition, ultimately impacting revenue and leads to wasted costs in expensive people and infrastructure
- Image source (gun) http://foolishgadgets.com/files/2009/03/shoot-yourself-gun_tfxnt_6648.jpg
- Image Source (Butterfly): http://fc05.deviantart.net/fs43/f/2009/114/5/5/Pretty_Butterfly_Clipart_by_HauntingVisionsStock.jpg
- Image: https://inthefootstepsofhemingway.files.wordpress.com/2013/04/sun_tzu_general.jpg
- “…the perception of the elements in the environment within a volume of time and space, the comprehension of their meaning, and the projection of their status in the near future”.
- Next, business’ need to be able to act quickly on emerging issues, before they impact the customer. Three areas that you should look for here: Automation to allow automatic response to emerging issues, so be able to scale up capacity into a cloud environment automatically. Compare new application releases quickly and easily Also the ability for business, development and operations to collaborate in one console – it must be possible to provide information in context.
- [TALK] Finally, know is all about optimising software strategy. Firstly, be able to analyze the performance of every transaction. Understand and group customer personas …and then understand how these customers are driving revenue
- Image: https://inthefootstepsofhemingway.files.wordpress.com/2013/04/sun_tzu_general.jpg