Derek Sterback is a customer service professional with experience in sales roles at American Eagle and Verizon. He has strong communication, organizational, and leadership skills and has consistently achieved sales targets. He is currently pursuing a BBA in Marketing from Temple University and has a history of community service helping elementary school students with homework.

1. DEREKSTERBACK
131 Ferree Street, Harrisburg, PA 17109 C: (717) 409-0221 dereksterback@icloud.com
PROFESSIONAL SUMMARY
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise
environments.
SKILLS
Persuasive Organized and detailed
Team player Course planning
Natural leader Trusted key holder
Organized Microsoft Office proficiency
Top-rated sales performance Excellent communication skills
Charismatic Strong work ethic
WORK HISTORY
Sales Associate , 07/2015 to Current
American Eagle – Harrisburg, PA
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Answered customer telephone calls promptly and in an appropriate manner.
Maintained established merchandising standards, including window, sales floor and promotional
displays.
Preserved a perfect attendance record since start date.
Sales Representative , 02/2015 to 12/2015
Verizon – Harrisburg, PA
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Trained 3 new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash
register.
Followed up with over 15 customers each week to verify that they were satisfied with purchases.
Actively pursued personal learning and development opportunities.
EDUCATION
BBA: Marketing, Current
Temple University - Fox School of Business and Management - Philadelphia, PA
Year of graduation: 2020
COMMUNITY SERVICE
Milton Hershey School
Student Learning
May 2011 - February 2013

2. Went to students grades 3-6 student homes to help them with homework, reading and sports.
(Approximately 12 hours per month)