1. ERICA TWEED
1527 Graf St. Lancaster, Ohio 43130
ericat_06@hotmail.com (740) 901 -1875
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Proactive manager who is highly articulate, confident, and a persuasive team-builder able to motivate and
communicate to achieve exceptional business performance at all levels. Proven ability to build profitability through
effective strategizing, process improvements, and appropriate use of incentives and training. Adept at developing
and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and
efficiency while achieving organizational objectives. Diverse background in business operations, management,
marketing, human resources, accounting, and finance in an array of industries.
CORE COMPETENCIES
Team Leadership & Training Strategic Operations Management Policy & Procedure Administration
Time & Behavior Management Human Resources Management Accounting & Financial Management
Conflict & Dispute Resolution Cost Reduction & Budgeting Business Process Improvement 
PROFESSIONAL EXPERIENCE
Lancaster Country Club – Lancaster, Ohio May 2010 to Present
General Manager
Direct day-to-day office and Clubhouse operations
 Analyze and organize office operations and procedures, information management, filing systems,and other
clerical services
 Direct oversight of all accounting, payroll and banking activities
 Credit and collections. Increased cash flow through collection of aged receivables
 Human resources for 50 staff members
 Reviewed, monitored, and managed P&L,financial statements,commission statements,earnings, receivables, and
monthly bad debt for accuracy
 Reduced financial risks by 25% by analyzing and evaluating finance and accounting processes with respect to
efficiency, effectiveness,and internal control to identify issues in order to propose improvement initiatives
 Website Management, and increased marketing for the Country Club by 60%
 Establish roles and responsibilities that clearly defined tasks and improved overall organization and productivity
 Monitor staffing levels to ensure business goals are being achieved
 Plan office layout, develop yearly budget for all departments, and initiate cost reduction programs
 Recruit and train all clubhouse staff
 Motivate staff with various incentive programs
 Encourage an employee-friendly work environment to ensure productivity and staff retention
 Increased staff efficiency resulting in less staff needed to perform necessary tasks
 Enhanced management team productivity by organizing monthly meetings where accomplishments, problems,
and improvements were discussed

2. ERICA TWEED
1527 Graf St. Lancaster, Ohio 43130
ericat_06@hotmail.com (740) 901 -1875
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Huntington National Bank – Columbus, Ohio April 2009 to April 2010
Customer Service Representative
Held full responsibility for the day-to-day operations of sensitive information and banking
 Managed grievances and calmed upset customers
 Created performance appraisal system and benefits implementation strategy
 Established communication between customers and other clients to resolve issues
 Implemented processes to help customers with their needs
Fort Wayne Country Club – Fort Wayne, Indiana April 2009 to April 2010
Server
Provided direct support to clients for theirfine dining needs
 Formulated, directed, and coordinated events
 Trained new staff to follow proper procedures and maintain efficiency for high customer satisfaction
 Maintained the highest quality standards for dining
COMPUTER SKILLS
Expert in Microsoft Office 2010 including Word, Excel, Project, PowerPoint, Outlook, OneNote, and Publisher
Accomplished in Adobe Photoshop and Illustrator. Experienced with both Macintosh and PC platforms
EDUCATION, CERTIFICATIONS, AND PROFESSIONAL ASSOCIATIONS
Associates of Arts in Business – University of Phoenix – 2010
Bachelor of Science in Business Administration – University of Phoenix – 2012
Master’s Degree in Business Administration – DeVry – Keller Graduate School of Business - 2014