This resume is for Amy O'Bryan and summarizes her experience in retail leadership, management, and customer service roles over 20 years. She has held various supervisory and assistant manager positions at OfficeMax and led training programs. Her current role is an inventory/GM/common area clerk at Meijer where she maintains stocking standards, completes inventory tasks, and executes merchandising planograms. The resume also outlines her education and certification qualifications.

1. AMY O'BRYAN
1611 Winslow St ■ Racine, WI 53404 ■ (262) 752-7742 ■ aeobryan9@gmail.com
Retail Leadership/Management
Key Skills
● Excellent Customer Service ●Excellent Problem Solving Skills ●Excellent Oral/Written
Communication Skills
●High Degree of Flexibility,
Prioritization, and Multi-Tasking
●Able to Work in a Fast Paced
Environment with Minimal Supervision
●Cash Handling and Advanced
Mathematical Skills
●Proficient in the Use of Point of Sale
Equipment, Symbols, and Portable
Printers
●Knowledge of Merchandising and
Display Techniques
●Excellent Computer Skills: Microsoft
Outlook and Office, Internet and
Sungard Relius,
Work Experience
Management and Supervisory Experience
 3+ years as a Key Holder/Supervisor at OfficeMax in Deerfield, IL and Kenosha, WI.
 1 ½ years as an Assistant Manager at OfficeMax in Deerfield, IL.
 2 years as a Lead Trainer of Customer Service and Calculations at Hewitt Associates in Lincolnshire, IL.
 5 years as a Team Lead of multiple Merchandising/Reset projects throughout IL and WI with Set and Service
Resources, Retail Integrity, Driveline and Market Force.
Inventory/GM/Common Area/POG Clerk Meijer, Kenosha, WI 05/2015-Present
 Prior Customer Service and Merchandising Skills used daily.
 In charge of Central Supply area of store by placing supply orders, putting supplies away, keeping the area
organized, and by performing weekly inventory counts to make sure we have an adequate amount of back stock
for all departments.
 Responsible for maintaining stocking and merchandising standards throughout all GM departments of the store.
 Assist with organizing and maintaining back room standards for all GM areas.
 Perform Hole Counts, submit Remedy Tickets and work with other departments to maintain stocking standards.
 Assist with Inventory preparation, research missing merchandise and merchandise with no location.
 Use store Intranet to retrieve POG’s, assign Item Location Codes, print labels, shelf strips, and promotional/ad
signs.
 Execute and maintain POGs throughout the store in all departments.
 Assist with finding, pricing, and displaying clearance and aggressive markdowns.
 Assist my team leads by helping to train new associates.
 Assist store Vendors by providing needed POG's, pricing materials and helping them to locate product.
 Active as a member of the store Safety Committee.
 Have been chosen to attend Emerging Leaders training in January 2017.
Industrial/Warehouse:
 Experience Scanning Packages and Putting them on Correct Pallet by Reading Shipping Labels
 Expert Ability to Build Square Pallets that Must Meet USPS Height and Stability Requirements
 Ability to Use Pallet Jacks, Transport Pallets, and Wrap Pallets for Transport
 Jam Certified, Ability to Use Jam Clearing Equipment, and Ability to Work in High Environments
 Ability to Meet Quality, Safety, Scanning, and Package Handling Guidelines
 Required to Work in Extremely Fast Paced Environment, Stand for Long Periods and Lift up to 50lbs continually
for 4-8 hours at a time.
Sort Center Associate Amazon LLC, Kenosha, WI 10/2014-01/2015
Merchandising:
 Experience in Hardlines and Softlines.
 Experience with multiple store types and product lines: Big Box, Warehouse, Drug Store, Grocery, Pets,
Electronics, etc.
 Merchandising and Display: New Set-Up, Resets, and Cut-Ins
 Inventory Management
 Audited Displays, Prices, and upheld Company Standards

2.  Able to Read Plan-O-Grams/Schematics
 Expert at Use of Scan Gun for Multiple Functions
Retail Merchandiser Set and Service Resources, Various Locations IL & WI 03/2011-08/2014
Retail Merchandiser Driveline Retail Merchandising, Various Locations IL & WI 01/2013-06/2013
Retail Merchandiser Retail Integrity, Various Locations IL & WI 03/2011-09/2011
Retail Merchandiser Market Force, Various Locations IL & WI 04/2010-09/2011
Customer Service/Retail:
 Provided Exceptional Customer Service for Customers in Call Center, Retail and Restaurant Environments
 Stocked Merchandise
 Cleaned and Maintained Customer Areas on a Daily Basis
 Entered Sales Data and Balanced Cash Drawers
 Team Work Essential to Achieve Sales and Customer Satisfaction Goals
Store Manager/Supervisor Office Max, Deerfield, IL and Kenosha, WI 10/1997-12/2003
Cashier/CSR Family Dollar, Racine, WI 07/2013-11/2013
Server Applebees's, Oak Creek, WI 09/2011-07/2013
Cashier/CSR Superb Video, Kenosha, WI 11/2009-01/2010
Participant Services Associate Hewitt Associates, Lincolnshire, IL 11/2000-03/2001
Administrator:
 Handled "A-Z" Administration of Pension Plans and 401(k) Plans
 Performed Complex Mathematical Calculations
 Created and Interpreted Plan Documents
 Trained and Coached Other Employees
 Updated and Created Processing Guides for Procedures and Calculations
Calc Engine System Tester (Contractor) Technisource, Itasca, IL 09/2008-07/2009
Contract Employee Prestige Staffing, Chicago, IL 03/2008-09/2008
Retirement Plan Administrator Howard Feinstein & Associates, Wilmette, IL 03/2007-12/2007
Retirement Plan Administrator EMJAY Retirement Services, Glendale, WI 05/2005-03/2007
Processing/Business Analyst Hewitt Associates, Lincolnshire, IL 03/2001-08/2004
Education/Certifications
Carthage College, Kenosha,WI BA Business Administration 05/2000
Brensten Education, Waukesha, WI CompTIA Strata IT Fundamentals 08/2012
Brensten Education, Waukesha, WI SDP: Service Desk Professional 09/2012
Brensten Education, Waukesha, WI MTA: Network Fundamentals 10/2012