1. SONG YI
5521 Naaman Forest Blvd. Dallas, TX 75044
sunnygw82@gmail.com
(972)979-5823
EDUCATION
University of Oklahoma Norman, OK
Bachelor of Science in Aviation Management/Business Minor 01/2006-08/2010
Bachelor of Science in Chemistry 05/2002-12/2005
Major GPA: 4.00
Minor GPA: 3.00
ACTIVITIES
Student member of American Association ofAirport Executives (AAAE), Volunteered in Norman Regional
Hospital, and Dental Office, Attended 2010 Dallas, TX AAAE Convention Civil Aerospace Medical Institute Tour,
Federal Aviation Administration (FAA) Academy Tour
ACHIEVEMENTS
First Contact Team of the Month at Cartus, Dean’s Honor Roll, AAAE Convention Scholarship
SKILLS
 Samsung Communications Manager  Bilingual Ability (English and Korean)
 VTVS2 – Implementing Cisco Telepresence
Video Solutions
 Microsoft Word, Excel, PowerPoint, Outlook
PROFESSIONAL EXPERIENCE
TELECOM SPECIALIST SUPERVISOR 05/2014- Current
Samsung Telecommunication of America Richardson, TX
 Project Management
 Acting as liaison and primary contact for business units for integration, infrastructure, and providing
services for technology initiatives for the following:
 Samsung Communication Manager  Phones and polycoms
 Video conference rooms  Conference bridges
 Cable and local internet service  Webinars
 Facilitate collaboration vendors and other departments to ensure successfulproject delivery
 Oversee technical tea on management systemoperation and processing
 Video conferencing, desk phone,conference bridge, network, and asset management
 Vendor Management
 Develop ongoing communications with application vendors to ensure understanding of future direction,
new technologies,and identification of new opportunities
 Process Invoice and Reporting
 Update Asset Inventories:Collect & Distribute Assets

2.  Assist End Users with Inquiries: Function Capability and inquiries
 Ad hoc projects
PROJECT MANAGEMENT COORDINATOR 05/2013 – 05/2014
Samsung Telecommunication of America Richardson, TX
 Manage all pre-production/competitive samples for physical quantity verification, registration, distribution,
extension, return, scrap, and lost & stolen
 System process improvements, policy & procedures, training & power point guideline creations
 Management systemoperation and processing
 Quarterly sample audits
 Assist End Users with Inquiries: Function Capability and inquiries
WIRELESS MANAGEMENT SPECIALIST 05/2012 – 05/2013
Samsung Telecommunication of America Richardson, TX
 Management System Operation and Processing
 Wireless Asset Management
 Activation & Programming - Device Management
 Process Invoice and Reporting
 Contact wireless carrier to process daily orders and transactions
 Update Asset Inventories:Collect & Distribute Assets
 Assist End Users with Inquiries: Function Capability, Carrier Inquiries
 Troubleshooting - schedule with carriers, attempt basic solutions or checkpoints,order replacement phone
REPORT ANALYST SUPERVISOR 07/2011-04/2012
Tap Dynamics Addison, TX
 Work closely with Client Services team lead to ensure achievement of service goals
 Ensure on-time delivery of all Client deliverables
 Provide timely and effective communication to support client requests based on established service level
agreements (SLA)
 Communicate clearly and concisely in a logical, organized fashion, verbally and in writing with co-workers,
superiors, and clients
 Serve as the primary point of contact for clients and maintain strong client relationships
 Ensure on-time delivery of Daily Draught Beer Scorecards
 Validate, classify, and reconcile beverage systemperformance data
 Ensure clients understand all delivered reports and receive on-going value from service
 Assess client needs and identify areas for service improvements
CUSTOMER SERVICE SPECIALIST 02/2011-07/2011
Cartus Irving, TX
 Support the Microsoft Industry Team
 Assisting in relocation policy/program
 Counseling on best utilization of resources
 Provide assistance to manager on projects, training and systems