1. Glenna Ring, CPPM
834 Eastridge Circle Red Oak, TX 75154
Phone: 214-621-3305
E-mail: gjring68@aol.com
Objectives
To continuemy career in an organization thatwill utilizemy Medical OfficeManagement, Supervision and Billingskillsto benefit
mutual growth and success.
Education/Certifications
AAPC- Certified Physician Practice Manager (CPPM) - July 2015 toCurrent
Mountain View Community College, Dallas ,TX – Business Courses
Work Experience
Athas/North American Spine, Dallas, TX (June 2011-March 2012)
Billing Supervisor
 Management of Accounts Receivables and Payment PostingTeams, including production/quality auditing,training,
discipline
 Maintain weekly/monthly reports to management team regardingA/R and Payment reconciliation
 Writingand implementation of Policies,Procedures and TrainingManuals
 Created new workflow for company as they transitioned from outsourced A/R and Payment Postingto in-house
management of these departments
 Reduced A/R from 100+ to 60-65 days
 Maintained system files in Advanced MD and generated End of Day closeand reports
University of Texas Southwestern Medical Center, Dallas, TX (February 2009-November 2010)
MSRDP-Supervisor: Demographics
 Management of Demographics Department , including production/quality auditing,training,discipline(14-25 teams
members)
 Monitored departments production and quality of resolvingCMS 1500 Claimedits and front end rejections reports related
to incorrect/missingpatientdemographics and/or insuranceinformation (Medicare,Medicaid,BCBS and all other carriers)
 Collaborated with IS during the implementation of the new billingsystem,Epic Resolute, to created appropriateclaimand
electronic rejection edits.
EMBCC – TSG Resources, Dallas, TX (July 2003- August 2007)
Flowcast System Trainer/Systems Analyst
 FlowcastBillingSoftwaresystems trainingfor approximately 100 employees, includingBAR/PCS/TES/ Payment Postingwith
EDM imaging.Included creatingand maintainingTrainingManuals
 Created, uploaded and updated Flowcastdictionaries/enterprisedictionaries
 Created Web security design for new system, includingwritingscripts,assigningroles/rights and workgroups for TES and
BAR, Set up security and users with systems
 Set up security and users with systems
 Created PSC workfiles and action codes; created DBMS queries
 Maintained relationshipswith employees and management to help insureproper training
Collection Management Supervisor
 Management of Accounts Receivables team, includingproduction/quality auditing,training,discipline
 Managed AR for various states,insuranceclaim/tracking/followup and medical claimappeals (Medicare,Medicaid,BCBS
and all other carriers)
 Writingand implementation of Policies,Procedures and TrainingManuals
 Analyzed Expected Payment Report for acceptableadjudication percentage
 Maintained relations with supervisors/managers within other departments to insuretimely adjudication of claims

2. Additional Work Experience
Pediatric Southwest, Desoto, TX (3 years)
Insurance Supervisor
Family Chiropractic Clinic, Midlothian, TX (1 ½ years)
Office Manager
Barbara J. Gruebel, MD (pulmonologist), Dallas, TX (5 years)
Business/Office Manager
1st Eye Care, Dallas, TX (1 year)
Front Desk Check-in/Check-out
Buckner Chiropractic Center, Inc, Duncanville, TX (6 ½ years)
Office Manager/Chiropractic Assistant
Skills
 Windows/Internet
 MicrosoftWord/Excel
 Medical Terminology/Vital Signs
 Accounts Receivable/Payable
 CMS 1500
 Electronic ClaimFiling
 CPT and ICD-9 coding (not certified)
 Medical BillingPrograms
 Advanced MD, EPIC Resolute, IDX-GE-Groupcast/Flowcast,Medical Manager
 Visio (basic)
 Managed Care Plan Procedures
 E-Commerce
 Payroll/Human Resources
 Cognos/Analyzer reporting
 OSHA Guidelines
 Typewrite Speed: 50 wpm
 Ten-Key (by touch)
References Available Upon Request