Rich agnello pm resume

1. RICH AGNELLO
MPA, PMP, ITIL, CTAL-TM, CTFL, Shunra Level 1
614-915-1769 / richagnello@lycos.com
www.linkedin.com/in/richagnello/
Senior Project Manager
 Significant exposure to Federal, State, County, and City Government/Contracting
 Thirty successful projects for #8 Global Testing Vendor
 Major Clients in Transportation, Life Sciences, and Telecom
 PMP, ITIL, and Advanced/Foundations ISTQB Certifications
 Graduate Management and Undergraduate Communication Degrees from
Globally-Esteemed Universities
Key Competencies
Project Management, Oral and Written Communication, Test Management,
Facilitation, Coaching, Issue and Risk Management, Software Quality Assurance,
Requirements Elicitation and Analysis, Documentation, Data Center Operations
Professional Experience
SOCIAL SECURITY ADMINISTRATION Since October 2015
IT Specialist, GS-11
Central Operations, Center for Automation, Security and Integrity / Woodlawn, Maryland
Authored user requirements, risk assessments, and system, Section 508, and user acceptance
test plans for assigned applications. Deliberated with developers, issued application charters,
performed SQL Server validation queries, and registered utilities in support of migration to core
services wrappers. Supported peers with system test execution and facilitated customer UAT
completion along with its defect management and resolution.
 Successfully met three year-end deadlines within thirty-day timeframe for application
IE11 compatibility testing and core services coordination
VOLUNTEER EXPERIENCE Since April 1973
 Since April 1973--Lector, Catholic Church (42 Years Public Speaking Experience)
939 International Drive, Apartment 307 / Linthicum Heights, Maryland 21090
Yahoo IM: agnellorich / Skype: rich.agnello1 / Twitter: @RichAgnello

2.  1976-1991--Select Youth Soccer Coach (15 Years Leadership Experience)
 Since Dec 1978--Alumni Admissions Representative, Marquette University (10 Years
Public Interface Experience)
 1999-2009--Evangelical Volunteer, Promise Keepers (5 Years Facilitation Experience)
 Since May 1974--10 Gallon Red Cross Blood Donor (10 Years Public Interface
Experience)
VENTECH SOLUTIONS October 2013 – June 2014
Test Lead Consultant
State of Ohio Attorney General’s Office / Columbus, Ohio
Led overall QA testing effort for State of Ohio Attorney General's Office CUBS to DM9 Collections
system migration. Conducted reviews and supervisory leadership for three direct reports.
Facilitated ongoing defect triage, tracking, reporting, resolution, and closure process across all
test phases for both Ventech and AGO stakeholders. Monitored and responded to RingCentral
and Aspect ticketing priorities for AGO autodialer issues and cross-trained QA staff on initial
Ventech SharePoint and follow up AGO CRM ticket needs.
 Directed 0.1, 1.0, 2.0A, and Iteration A data conversion and functional validation efforts
 Concurrently prepared 25 test deliverables and interfaced with State of Ohio AGO ITS
staff towards final products across 9 testing phases
 Developed 375-task master schedule and 650-requirement RTM in support of current
and future project phases
FEDERAL EMERGENCY MANAGEMENT AGENCY March 2013 – October 2013
IT Specialist, GS-9
Office of CIO—Managed Services Program Management Office / Winchester, Virginia
Completed initial draft for SLA Annual Review Standard Template and revised several
specifications for Managed Services ORR template, FOIA and Computer Account Cleanup SOPs,
and FEMA response to questions about EaaS migration. Developed decision tree to facilitate
help desk agent assistance with Tier I Troubleshooting under various MT eGrants application
incident templates. Tailored COTR nomination and appointment templates for signature and
interfaced with vendor representatives.
 Coordinated new Enterprise Conference Bridge and Avaya Aura PBX system project
tasks during Engineering-to-IT Operations migration in support of program requirements
 Revamped iFEMA recompete Performance Work Statement for content organization and
program-centric focus
 Achieved Federal Acquisition Institute certification in less than six months
HEWLETT-PACKARD / ELECTRONIC DATA SYSTEMS January 2001 – June 2012
Customer Project/Program Manager IV (Expert Level), HP/EDS October 2005 – June
2012
Americas Testing Practice / Worthington, Ohio (telecommuter-based)
Senior Test Manager / Major Clients: American Airlines and General Motors
939 International Drive, Apartment 307 / Linthicum Heights, Maryland 21090
Yahoo IM: agnellorich / Skype: rich.agnello1 / Twitter: @RichAgnello

3. Applied five-cycle software test project management lifecycle to effectively lead small test teams.
Implemented test plans and tracked defects through HP Application Lifecycle Management.
 Played instrumental role in leading team that was recognized by American Airlines client
for global team Performance Testing as-a-service offering performed in Agile software
environment at 2011 HP Discover in Las Vegas
 Successfully led 30 General Motors software testing efforts on domestic and global
remote teams in planning, developing, scheduling, and conducting performance,
functional, and UAT test projects for large scale software and web applications, engaging
in leading, coaching, and mentoring managing multiple tasks with competing priorities
 Contributed to organization implementation of process improvement methods and
concepts to improve the quality of software product, through proposal reviews, estimation
software beta testing, candidate qualification screenings, and lunch-and-learn
presentations
Advanced Service Center Analyst, EDS May 2004 – October 2005
MCI Data Centers / Ashburn, Virginia
Provided shift coverage for three onsite client data centers. Audited configured assets on weekly
basis. Contributed to team physical install and close-down efforts as well as hardware receipts
and shipments.
 Led successful ISO certification extension effort and recognized with division Summit
Award
 Shared team award for coordination and reporting of Dot Hill storage drive issue
resolution
Advanced Business Analyst, EDS October 2002 – May
2004
United States Department of Defense / Falls Church, Virginia
Coordinated responses for FDA observations assigned to Defense Blood Standard System
application. Analyzed and drafted standard procedures.
 Developed extensive CAPA metrics and trended issues by function, phase, and duration
 Assisted with D/SIDDOMS recompete initiatives
 Teamed with documentation, training, and configuration management to complete
streamlining initiative
Test and Evaluation Lead and Engineer, EDS January 2001 – October 2002
United States Department of Education / Falls Church, Virginia
Coordinated team testing efforts as well as tested large scale software and web applications for
client's Loan Consolidation web software.
 Contributed quality assurance leadership and metrics process elements for Enterprise
Testing Capability as part of global methods work group
939 International Drive, Apartment 307 / Linthicum Heights, Maryland 21090
Yahoo IM: agnellorich / Skype: rich.agnello1 / Twitter: @RichAgnello

4. 939 International Drive, Apartment 307 / Linthicum Heights, Maryland 21090
Yahoo IM: agnellorich / Skype: rich.agnello1 / Twitter: @RichAgnello

5. Education
University of Denver, Colorado / Master of Public Administration, 1981
Daniels College of Business
4.0 GPA / Completed in 1 Year / Beta Gamma Sigma, Pi Alpha Alpha
City-County of Denver Intern
Marquette University, Milwaukee, Wisconsin / Bachelor of Arts in Speech, 1978
Diederich College of Communication
3.6 GPA, cum laude / Completed in 3 Yrs / Alpha Sigma Nu / Varsity Letterman—Soccer
First Wisconsin Bank Intern
Professional Certifications
 Project Management Institute Project Management Professional (PMP) 2011
 ITIL Foundations Certification (ITIL) 2012
 ISTQB Advanced Test Manager Certification (CTAL-TM) 2011
 ISTQB Foundations Test Certification (CTFL) 2007
 Shunra Level I Certified Partner Certification 2010
939 International Drive, Apartment 307 / Linthicum Heights, Maryland 21090
Yahoo IM: agnellorich / Skype: rich.agnello1 / Twitter: @RichAgnello

6. Education
University of Denver, Colorado / Master of Public Administration, 1981
Daniels College of Business
4.0 GPA / Completed in 1 Year / Beta Gamma Sigma, Pi Alpha Alpha
City-County of Denver Intern
Marquette University, Milwaukee, Wisconsin / Bachelor of Arts in Speech, 1978
Diederich College of Communication
3.6 GPA, cum laude / Completed in 3 Yrs / Alpha Sigma Nu / Varsity Letterman—Soccer
First Wisconsin Bank Intern
Professional Certifications
 Project Management Institute Project Management Professional (PMP) 2011
 ITIL Foundations Certification (ITIL) 2012
 ISTQB Advanced Test Manager Certification (CTAL-TM) 2011
 ISTQB Foundations Test Certification (CTFL) 2007
 Shunra Level I Certified Partner Certification 2010
939 International Drive, Apartment 307 / Linthicum Heights, Maryland 21090
Yahoo IM: agnellorich / Skype: rich.agnello1 / Twitter: @RichAgnello