1. R E S U M E
Miriam L. Nastasiak
13801 E. 92nd
Ct, N., Owasso, OK 74055
Mobile Phone: 908-255-6959
Email Address: miriam.l.nastasiak@verizon.com
SUMMARY
Dedicated, highly motivated, professional w ith over 25 year’s experience in Field & Center Technical Supervisory, Project
Management and Operations/Administrative Staff Support. Strong business, office management and computer information
systems skills used effectively in dynamic & challenging w orkenvironments. Hands-on, highly motivated self-starter, that is
customer focused and a team leader. Takes ow nership and w orks extremely w ell cross-functionally to accomplish goals.
EDUCATION
1977 – 1980 Dunedin High School, Dunedin, FL
Diploma: HS
1990 -1992 St. Petersburg Jr. College – A.A.
EMPLOYMENT HISTORY
01/31/15 - Current Manager – AP Program/Proj Mgmt
Verizon Financial Systems Operations, Tulsa, OK
Currently reports to the Financial Systems Operations organization providing Project/Program Manager Support for
Accounts Payable. I w orkindependently w ith internal and external (IT, Finance, AP, SC, Top-management) in addition to
various stakeholders to organize and manage projects from end to end through each project phase, ensuring projects are
carried out as planned, on time through completion and w ithin budget. Providing excellent Customer Service is her passion
and she strives to provide top quality personal interaction and attention to detail for all clients, colleagues & partners on a
daily basis.
 E2E Project Management lead for AP Business Cases/Capital Planning, BRD preparation & systems updates
to Clarity collaborating w ith IT CAM on driving successfulexecution of Business Cases
 Lead user groups to execute, status, and resolve issues w ithin testing frame w ork - Functional Unit Testing
(FUT), Integrated Testing (ITC) and User Acceptance Testing (UAT)
 Lead multiple cross-functional teams to solve for labor to asset accounting / AP requirements via process and
system changes
 Implemented a new AP Project Management/Working Capital Team and successfully met 9/30/15 goal of 1$
Working Capital goal for payment term extensions.
 Modified Project Management (PM) tools used in her previous Verizon roles to meet the needs of the AP
organization and the PMO/Uni-Fi project structure
 PM for the AP Reporting Tool project (pulling vendor and spend data from the 4 primary ERP systems into the
HANA “data lake” for w orking capital (WC) reporting)
 Interview ing, hiring, and training of new staff
 Update/Manage AP Project Matrix/Portfolio to assist w ith cross-training development plans and to assign roles
and responsibilities; and supporting PM/DPO/WC projects and tasks
 Collaborated w ith various VLSS teams to improve execution of Payment Term Changes Process and Contract
Compliance
 Recognizing You aw ard: Payment Term Extension leadership, coaching, and guidance
 Recognizing You aw ard: Teamw ork, Collaborative effort on the AP Reporting Tool Project
10/16/13 – 3/23/15 Sr. Analyst/Project Manager
Verizon Communications, Tulsa, OK
Provided Project Manager Support in the National Call Center Operations / Program Management Office team. Worked w ith
internal & external clients, business analysts and IT Personnel to organize and manage projects from end to end, ensuring
they are carried out as planned, on time to completion and w ithin budget.
 Successful launch of 10 major CMB projects (across all interface systems e.g. ECRM, vRepair, iVAPP/NSOP,
NORM, aEDW, HR PS, MDR, Vz.com, MDR)
 PMP VzLearn Certification Courses completed
 Recognizing You! “Simple Thanks” from VLSS Client for outstanding leadership on a project

2.  Recipient of Performance Excellence Spotlight $100 Aw ard – leadership in coordinating all compliance,
training and communications for CMB on the VOICE (Voice of the Customer project)
 Spotlight Aw ard from VP, Director and Manager for the successfullaunch of FDV Home Based Authentication
 Leadership Recognition for team rapport and clear understanding of issues
 Recognition from Kelley Kurtzman for making CV for combined Tech FCR
 Recipient of Ovation aw ard for performance
 Recipient of Excellence Aw ard for successfully executing PMO Governance Gate Review Process - 2015
 Recipient of $50 Verizon Spotlight Aw ard for demonstrating Core Values and going far above & beyond -
2015
11/7/2010 – 10/16/13 Sr. Analyst, National Process Support
Verizon Communications, Basking Ridge, NJ
Staff support for all HSI Maintenance Control Offices (MCO), Fiber Solution Centers (FSC) and Verizon on Line (VOL)
centers offshore.
This position acted as a liaison w orking w ith Centers on process gaps and partnering w ith the CO, DRC/CSSC/FSCs/EVRC.
 Developed Job Aids, Service Alerts, M&Ps, Hot Tip development & maintenance
 Interfaced w ith AIMS IT and vRepair IT Group for various issues and new system enhancement roll outs
 Project Managed 2012 MCO "Four Wall Initiatives" : Focus.Net, Lead to Succeed, Basic Desktop
Troubleshooting, Customer Service Training, Coffee Anyw here, Be The Reason, OneClick & Subsequent
Refresher Training
 Ability to "think outside the box" how can w e improve processes in order to better serve our customers
 Merged VZB/VZT Installation Practices as One Common Method and Procedure
 Lead the charge to get direct DRC access for "Escalated" groups w ithin Tech Support - expanded to all L3's in
Tech Support
 Solidified broad partnership w ith DRCs and successfully escalated/saved 23+ customers. Provided a follow
up call to customers once issue w as resolved for a "soft touch”
10/3/07 – 11/7/2010 Fiber Solutions Center (FSC) Supervisor
Verizon Communications, Oxnard, CA
Directly supervise staff of (8) LSA’s, (7) CSA’s & (1) Clerk in the Fiber Solution Center handling customer Voice/Video/Data
Technical Support issues.
 Developed 2 high performing teams 2009 & 2010 highest performing online team; 2009 Overall Team
Performance Aw ard/2009 Improvement Results Aw ard/2010 lead development of PCE for Spanish
customers (used Nationally)
 Center FTR (First Ticket Resolution) SME - proactive support to educate agents and improve center
FTR (First Ticket Resolution) for Oxnard and Long Beach Centers
 Center SOM (Sell One More) Coordinator and exceeded SOM Revenue for 2009-2010
 Scorecard results for 2009 delivered at 109.3%
5/14/07 – 10/03/07 Supervisor, Dispatch Resource Center (DRC)
Verizon Communications, Dallas, TX
Supervised (13) DRC Offline ADMIN group responsible for OSP Scheduling for outside plant, Due Date and Past Due Order
functions. This position w as responsible for the Clock Management of 72 exchanges in the Metro and Southeast Regions.
8/20/05 – 5/14/07 Analyst, NETWORK OPERATIONS
Verizon Communications, Tampa, FL
 Lead on Special projects for Netw ork Ops Director (finding savings in our VZ Wireless Billing for all of National
Ops)
 Monitoring Workbench & AAIS DS queue’s
 Training Coordinator and Quality Analyst for Associates/Management
 Schedule PRI’s and all coordinated efforts into PRI/Hot Cut database
 Worked cross functionally on all escalations
 Associates time tracking in RDM, updating/posting of overtime rosters, AMTS
 Produced monthly Productivity Reports for RCMAC
 Maintained/Coordinated Travel, emails, calendar, meeting/conference calls & follow up for Manager

3.  SOM Ambassador/Reporting for Director Team
 Developed and Produced Netw ork Operations “Attendance Focus” New sletter
4/20/05 – 8/20/05 Executive Assistant – Dispatch Resource Center (DRC)
Centra/Verizon Contractor, Tampa, FL
Single point of contact/support of (1) Director, (3) Managers, (1) Clerk & (1) Staff Assistant in all day to day activities of the
organization.
 Planning, organizing, training and executing major projects/meetings
 Scheduling Appointments, Calendar Management, Email, Travel and Expense Reporting
 Payroll (CTLR), AP (PeopleSoft), ordering supplies, prepare employee annual review s
 Produce correspondence and presentations for departmental review
 Handled all escalations inter and intra departmental related inquiries
 Organized and maintained files and other related data
2/20/04 – 4/20/05 Executive Assistant - IS
TAC Wordwide/Verizon Contractor, Dallas, TX
Responsible for supporting the Area VP in the day-to-day management of the organization. First point
of contact and support for (6) domestic and international Managing Directors.
 Supervised and train other clerical employees for Payroll (CTLR), AP (PeopleSoft) for
expenses and purchasing, ordering supplies, prepare employee annual review s.
 Planning, organizing and executing major projects/meetings. (Operation Review s, Due
Diligence, Project Research)
 Produced accurate, properly formatted documents (correspondence and presentations).
Assist w ith presentation research data.
 Handle all inter and intra departmental related inquiries
1/20/03 – 2/20/04 Elections Administrator
McLean County Clerk’s Office, Bloomington, IL
Responsible for administering and coordinating the Elections Program for McLean County. Supervising tw o full time
assistants.
 Hiring election judges; canvass elections; certify election results to the State Board of Elections and update
the Elections Web site
 Systems administrator-iVoter voting system - developed processes and procedures for the Elections program
 Preparing and sending out proper ballot layouts and carryout absentee voting processes and ensure the
accuracy of voting materials to be distributed
 Schedule & Supervise community events for voter registration. Speaker at various conferences on state
Election guidelines/law s and coordinator for our Voter Registration Booth at the County Fair
03/20/02 – 1/20/03 – Office Coordinator
Illinois School for the Deaf, Jacksonville, IL
Coordinator for all countyw ide training relative to the H.E.A.R. program. Coordinated the training w orkshops, schedules and
materials for (6) education professionals, vendors and state officials.
12/19/98 – 3/20/02 Consultant
GTE, Monterrey, Mexico
Husband accepted an International assignment w ith GTE/Verizon in Monterrey, Mexico. I w orked part time on a consulting
basis w ith selected corporate executives.
1/19/96 – 12/10/98 Executive Assistant
Siemens Telecom Networks, Boca Raton, FL
Reported to the Vice President of the Internet Solutions Business Unit. Responsible for office management, coordination
and support of the Vice President, (4) Directors & (3) Managers and (68) office staff.
 Preparation of all VP's slides presentations utilizing Pow erPoint, Operations Review overseas meeting
planning

4.  Travel, Expenses and Time Management
 Updated and maintained all acquisitions for the department w ith direct on-line access to the Finance
Department
 Designed and maintained the Personnel Records, VOIP, Latin America Contacts, Customer Inquiry/Feature
Request Databases
 Assisted Product Line Management w ith Lotus Notes Database design, security and maintenance
 Maintain Siemens Internet Solutions Sales Web site
 Assisted w ith special projects such as - Latin America Internet Solutions and IS Sales Website
1/19/86 – 2/19/96 Office Manager/Procurement Specialist/Buyer
Pinellas County Government, Clearwater, FL (Purchasing Department/Cooperative Extension Department /Animal
Control Department
Managed (75) employees, (100 volunteers) w ith direct supervision of (12) clerical and technical staff in the Cooperative
Extension Office.
 Responsible for the day to day operations of the Cooperative Extension Service operations
 Forecasted, planned, and managed departmental budget of $2 million; consistently w ithin budget
 Review ed and approved all operating expenditures and performed contract administration
 Planned, assigned, and performed performance evaluations for 12 subordinate clerical and technical staff
 Coordinated department programming, telecommunications, and training needs
 Acquisition of goods & services for 26 departments
 Evaluation of proposals and preparation of quotes; research and recommend departmental expenditures
 Developed the Purchasing Training Manual and Training Program for on-line Purchasing
 Development of the county's first external departmental w eb site used by the public
References Furnished Upon Request